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J Jill / payments thru comenity bank

1 United States
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I pay my wife's J Jill bill. I have had dealings with their payment company on several occasions. Comenity Bank is rude, not up to date. Let me explain, I pay the bill when my reminder tells me it is due. They use two factor authentication which is a good thing; however, the text message takes hours to receive. It should be immediate, this is Nov 14, 2016.
Comenity Bank does not allow you to automatically pay your account balance by bank draft or credit card. Even my $40 at month local water utility can do this.
And don't even think about calling this bank's customer service (or disservice). They are rude, short, not at all friendly. Naturally this reflects on J Jill since they are their agent.

Wm
Nov 14, 2016

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