italotreno.it — not having seats on train due to shortage of wagon 8
We travel to Venice from Bologna. Our booking code is Z6D3HF.
The train arrived and we see that there is no Wagon 8 with seats 10, 11, 12 &13
We got on Wagon 7 and asked the train conductor to help. He allocate seats 1, 2, 3&4.
The was people sitting in seats 1&2. We had to stand arround in the train while two of us sit in seats 3&4.
Im very unhappy about this matter. I demand a refund because I paid and did not even get seats to sit on.
Please come back to me asap. Im so unhappy and this is very bad service.
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