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Italo Treno / customer service

1 Florence, Italy

Here in Florence waiting on a train to go to Rome when I left Milan yesterday I was told my ticket can change but now was told ticket can't change. Ask for club pass was fail to be told that I can only access lounge until 3 hours prior Ask for a supervisor and every work all of sudddn became supervisor ask for the manager and got the same thing. Customer service rep refuse to listen to anything I had to say beside telling me I will have to leave the lounge if I keep complaining. Not to mention monitors at seat didn't work.Horrible customer service. Will never recommend

Italo Treno

Oct 3, 2018

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