Israel-Music.com / Defrauded by Internet CD/video company
I am writing to report having been defrauded by Israel-Music.com, the e-commerce arm of Tamuz Records Ltd. I have retained all relevant documentation to substantiate my claims.
On Dec. 1, 2009, I placed an order with Israel-Music.com for five CDs (Order Number IM-73238)., for which I paid $125.97 CAD via Pay Pal. On Dec. 21, Israel-Music notified me by email that they had verified my payment, and gave me an estimated delivery date of December 22 (which did seem odd!). However, each time I have tried to track my order since then, I find that they list it as "being processed and prepared for shipment." By April 2010, I had emailed Israel Music eight times to inquire what had happened to my order. Each time, I received no response except the same computer-generated message. I have tried to contact them by phone, and there has never been a soul there – only a recorded message stating that the voice mailbox was full! Finally, I wrote to them at the contact address provided on their website (Tamuz Records Ltd., PO Box 198, Ra'anana, 43102, Israel), but received no response. In short, the CDs never arrived. I finally gave up on my order, although once in a while I still check on its status – which, as of September 17, was still listed as “being processed and prepared for shipment”! I question whether Israel-Music.com is a legitimate business at all -- in fact, whether it even exists save as a glossy website!
I am Canadian, but apparently customers from Holland and Germany have also been victims of fraud at the hands of this mail-order company. They report experiences almost identical to mine, some of which are described on websites such as www.skyscrapercity.com (“Chrizzl” and “Gingio” from the Netherlands), ch.reclabox.com (“W. Gebhardt” from Germany), and on the blog of Henrik Blunck (also from Germany). It is important that people be warned about this shameless company so that they too do not become victims!