Ipsy — mistreatment of customers, unprofessional behavior
My name is Chelsea Hoffman and I was a subscriber to Ipsy for a few months and a heavy participant on their Facebook page. I frequently wrote positive reviews about them and referred numerous people to their service. However, on 8/18/2013 when I offered to give away some new urban decay lipsticks to others on the community, Ipsy deleted my subscription from their service altogether without any warning.
I must point out that Ipsy encourages their subscribers to "trade" cosmetics, and they never delete the posts of people advertising "giveaways" on their blogs. So I do not understand why they singled me out in particular. But when I emailed their "Ipsy Care" I never received a response -- even though it was within seconds of this happening. When I went to their Facebook to post about it, my account had been banned from their page. I had to make a new account to ask them why they did this.
Ipsy refused to answer me and then blocked the new account, avoiding even explaining why they would manually cancel a paying member's subscription without reason.See Top 10 Worst Companies in Las Vegas, NVI reached out to the owner of this company -- Michelle Phan who just launched the makeup label "EM" -- and she also deleted my post and refused to answer me. As the owner/founder of Ipsy, I figured she would extend a little more professionalism than her employees, but I was wrong.
I am now left here feeling completely abused and mistreated by Ipsy after I've done nothing but chearleaded for them on my blog and treated all of them with respect. I wonder what would happen if other subscription services like Netflix chose to treat their customers in the way that Ipsy has decided to treat me. Should businesses like this really manually cancel paying members' subscriptions based on Facebook activity?
When you add this issue to the constant problems they have with shipping (oh those bags are always lost in the mail) and the broken and sometimes missing items every month, how long will it take for this business to just go belly-up? I do not recommend this company to anybody. If they can treat me like this, that means they'll treat any of their subscribers like this. I didn't even do anything negative or what I thought was "wrong, " and I was targeted by this utter lack of professionalism. Who will be next?
Criminal profiler an author
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