Int*idprotect Mntr Svc review: Bogus charge on my credit card 96

I had the same incident. Suddenly i saw in my credit card transaction report that a $19.95 has been charged as INT IDPROTECT MNTR SVC 8/3/2009 $19.95. Having so many people with the same complaint, a ### is going here and should be stopped

I sent them this letter from the contact page of the Intelus.com web site

You have charged my Card for $19.95 as show on my statement; INT IDPROTECT MNTR SVC - [protected]/28/2009 $19.95 please remove this charge. I have tried several times to contact your company via phone to no avail. I do not wish to take legal action, However if the charge is not removed from my credit card within the next 72 hours I will have no choice but to file suit against your company seeking damages, as well as reporting your company to the US Attorney General, and the State of Florida Attorney General. Platinum Plus MasterCard MY INFORMATION

They responded automatically

Upon approval of your refund request, you can expect a refund in the same form of payment originally used for purchase within 5 to 7 business days.

Sincerely,
Intelius Customer Service

I went to Intelius.com and cancelled... no phone number is given to contact anyone about the fraudulent charges.

Same thing happened to me... $19.95 charge from INT*IDProtect ... my bank told me they keep track of your account to make sure there are no fraudulent charges to your account. The Irony! This is a fraudulent Charge... Does anyone know how to contact them?

I also had a charge for $19.95 charged to my bank card from INT*IDPROTECT MNTR SVC from Washington. What can be done about this?

This is a number that I have on my statements [protected], I hope that will help some. I'm unable to contect them so far,

i tryed callin intellus no answer i tryed to dispute the idprotect they want me to get a credit report to do so this is crap

They are doing this to me also. That is how i found this website. We need to shut this company down!

I AGREE DOES ANYBODY HAVE A NUMBER FOR THESE JOKERS I WOULD GREATLY LIKE ONE

I wrote this for DMC customers- the steps are the same.

Here are some steps to take- pass them along!
1. Send a complaint to the State agency that handles these complaints- Attorney General, etc. Send a copy of your complaint form to DMC as well, with a letter that you are attempting to resolve the situation and cancle the membership- cite the decpetiveness and misleading information, and the contact issues. Send these letters with confirmation of delivery from the USPS. THIS CONFIRMATION IS VERY IMPORTANT! This next step is the most important: DEMAND A COPY OF YOUR AGREEMENT. It must be in writing or dictated written form. The dictiation MUST be by a legally authorized individual (ie: court reporter) for the tape to be used as evidence.
2. Call the bank and tell them of the issue; ask to get a different card. If DMC does not have your information, then you cannot be charged. IF they attempt to push the charge by using the new card, then they are commiting larceny or theft and fraud. BE AWARE- your bank cards are usually only 4 numbers different, and a simple 40 line program can be made to scan through the number series in less than 30 seconds when trying to commit fraud.
3. Follow through with your complaints. This means documenting everything.
4. You will get a 'bad credit' letter from a collection agency. Send a copy of everything. DO NOT SEND ORIGIONALS! Dispute the charges and any bad listing on your credit. Save the letter from the debt collector- send a copy to the state agency.
5. Make an offer to settle for one movie, or offer to return the movies you got for immediate resolution of the issue. You must include the 'deceptive and misleading' portion of the complaints. YOU NEED TO BE REASONABLE. YOU GOT YOURSELF HERE. If they cannot produce the required documents, including the origional order, then you have a valid claim for sure.
6. Continue to dispute until they settle. Make noise. Lots of noise. Send copies of complaints to your lawmakers- state representatives, etc. THIS IS HOW LAWS CHANGE! I send a copy to the local news as well- this really brings bad press, and can shut a company down in less than a month. I will and have spent over $50 in mail to save and raise awareness of bad companies, and have activley lead to the termination of over $19, 000 in debt from various collections, etc because they violated the laws. (IL)
7. THE FOLLW THROUGH- We made reservations at Disney in Orlando, then called a month later to cancle based on the problems with the DMC. Less than 2 hours later, they called back and 'resolved' our complaint by canceling the last 3 movies, and even offering a free meal package at the resort.
8. This gets you additional copies of your credit report- take a copy of the complaint, and send them to the credit reporting agencies- make sure DMC is not there.

Can someone please send me the phone number, I have this on my debit card and i did not authorize. Please help. jetta.morgan@hotmail.com

I had the same thing happen . A company that is with them (Valumax) was taking the same amount out. I called int SVC and they only agreed to remove the current charge not the previous month. they called Valumax while they had me on hold, (to check with a supervisor because I wanted all my money back. when they came back the line they said they could not give me the amount taken out in June, and that they talked with Valumax who will also refund one month. I called valumax and got the run around, however they did say a refund would be processed for the July debit, they admitted that int called them. I went to the BBB online complaint section and filed a complaint. Today I have all of the money back in my account.

Same thing happened to me. I'm on hold - 15 minutes already! - trying to resolve. Anyone want to get a class action lawsuit together?

I have never authorized these people to take money out my account i want my money back now...

Annette M Balestier

The company is called "Intelius"

$19.95 charge showed up on my visa billing. I do not know how they did this. as far as I know I never authorized it... they are crooks-thieves!