Int*idprotect Mntr Svc review: Bogus charge on my credit card 96

i did cancel my service with them and they still charged me. thanks to mint.com i noticed. i had this happen before with privacy matters or something or other and i wrote to the attorney general after about 30 unsuccessful calls to the company and once the attorney general got involved it took two days to get my money back and i got a letter of apology!

and look, i want to add: the fact that they agreed to remove both charges for me, both months of 19.95, is a tacit acknowledgment, I think, that they KNOW they are running a scam. It doesn't matter if there is some tiny print somewhere on that website. Good business means helping consumers make informed decisions. Bad business is trying to scam, trick people into doing exactly what this company did. Sure it's a fine line and we need to be "smart" consumers, but that doesn't excuse this company from being scam-artists.

Same thing happened to me. I had stupidly given my CC info to this company to track down a phone number. Then they automatically enrolled me in some program with a 19.95 per month charge. I called and only after making a huge stink about it were they willing to refund the 2 months of unauthorized charges and unenroll me from the "program" that I never signed up for. Totally ridiculous, scam, bad business, no matter how you look at it. I didn't see the "fine print" anywhere and frankly I doubt it was even there. Even if it was-- these people deserve to be prosecuted against. For those in the same boat: I recommend calling like I did. I have yet to see if they will *Actually* remove the charges from my account, but it should be appearing in 7-10 days. I told them I was recording the conversation and the guy refused to talk with me until I promised I wasn't recording it. Fine, whatever. Then I said - guaranteed them - that I was going to take this to the next level, that they'd be hearing from me again, and from my lawyer, if they did not remove every charge and unenroll me from the 'program' immediately. The guy on the phone went to talk to his manager for a few minutes (supposedly) and came back to say she had agreed. But who knows, maybe I missed some "fine print" in the conversation. I'll be waiting to see if the charge goes away or not, 7-10 days from now...

Basically you all need to learn how to read. I just went through and made a purchase through their website and it was extremely clear that if I chose the smaller price that I would be signing up for their monthly service. Also how can you ### and complain that they are "stealing" money from you when you basically are all saying that it was happening for more then one month? It must be nice to have so much money that you dont notice $20 being taken out of your account. You all sound like a bunch of free loading cheapskates... lets try learning how to read and maybe you wont "get scammed"

Idiots.

the company that is doing this is intelius.com if you signed up for a prople or backgroud check for anyone it was in your agreement when you sugned up. i got the same thing and called them and they refunded my money no problem.

I had the same thing. I called the police and filed a fraud report. Bank said they have to have the fraud report before they can refund the money.
Called this number for Intellus- [protected].
They told me that it was my fault and that I received a bill every month in my email. I did not. They told me that they would only refund 1 month. I told him I have filed a police fraud report. Gee... I will refund your account for the last 3 months.
CRIMINALS! I asked the bank for a new card. FRAUD FRAUD FRAUD!
How can people work for smucks like them.

You know, I was just as upset as everyone here, but this was the same crap that happens with most of the online promotions, FINE PRINT. At the end of the day, it's a scam because they work very hard to hide the charges that will come if you don't cancel this hidden potential charge that you don't know anything about. The danger in "checking the box." I called and they are to refund one month. I didn't fight for anything else because I was so upset at them and me. I will file this as a lesson learned and not do this EVER AGAIN!

Same thing happened to me. Found out that intellus charged me 24.95 and then the following week, INT*IDPROTECT MNTR SVC charged me 19.95. I called customer service for intellus and they went ahead a refunded me the 24.95. But, INT*IDPROTECT MNTR SVC would not. They said it has been 9 days since I had coverage and they only allowed me 7 days to cancel. That is full of crap! And, I told the guy that. He said he could give me credit towards more phone searches but I told him no thanks, so he could charge me another 20 bucks? I don't think so! They are scammers and if you don't then why don't t they just refund 100% of the money because of unsatisfied customers. Stand by your product - and return people's hard earned money back to the people.
With all these complaints - someone is scamming someone. Who do you think it is?

What a load of horse ###! People work to hard to have money taken from them in this manor...I called them and itched a fit and finally got the money refunded. I was told they were protecting my identity but they had not even contacted me to get my ID information so they were not protecting anything, in fact they were the ones stealing money from me! This place is a joke and I can forsee them closing due to the complaints filed against them at the BBB. Everyone if you feel this is a scam please report it to the better business bureau. If everyone does then others will not have to go through this!

Thanks
Dasuha

I have also found this exact transaction on my bank statement. I found it about 2 months back and told them I wanted it removed and my money back and they said they canceled the membership (that I never authorized). When I called back they said my membership was cancelled on November 1, 2009 bu I canceled back in September. It' all a fraud! The number is [protected]. I hope you have better luck!

Same things happened to me. INT*IDPROTECT MNTR SVC I just called the support number and cancelled my service. I didn't read the fine print and they do this on purpose obviously. I paid 0.99 back in April for a promotional one time deal to find a number. Customer support said I had 7 days to cancel my memborship or I would be charged 19.95 each additional m0nth. I didn't get a refund either but they said I wouldn't be charged ever again. ###.

Same thing happened to me yesterday. I canceled this service that I DID NOT AGREE TO OR SIGN UP FOR. TALK ABOUT S.C.A.M. That's how companies like this make money- by HIDING CHARGES in the AGREEMENT that most people DO NOT READ because most of the time all people want is the service ADVERTISED. Let this be a lesson to all. The CROOKS are everywhere.

hello guys

today 24/10/2009
i noticed this same people have deducted 19.95$ INT*IDPROTECT MNTR SVC
from my credit card i need my money back what do i do?

I have had to file a complaint against this bunch on three seperate ocassions. I am hoping that the Complaint Board can help me get this resolved once and for all

All the same things are happening to me, first after trying to find a misssing family member on intelius, I end up with this charges 24.95 from value max and then this 19.95 charge from id protect. Ok so i am new to the computer world of online buying things, but this is not right! yes maybe i should of read more but things are spread out every where and sometimes your not able to to see that those charges are ment for you and what you are trying to do. On any web page there is so much other junk you don't think it has anything to do with what you are trying to do, so it is very easy to miss those hidden charges. Like value max, I don't even know what the heck it is, come to find out it's for discounts on travel, gift cards, ect. All I wanted to do is find a missing person, so why the hell would want to pay 24.95 for some discounts, that i would never use, nor did I ever even knew about. All this stuff came from intelius, I think they are all in on this scam, targeting people like me, that really do know what they are doing. I have 3 babies under the age of 2 1/2 (twins) and I am on a very fixed income (no NOT welfare either) at least not yet. I just wanted to find there father who ditched use and split to Mexico. next thing I know I have over draft fees when I thought I had 50.00 in the bank, so thats another 35.00 I never had in the first place. THIS SCAM NEEDS TO BE SHUT DOWN! please tell me what is the BBB? Thank you!

This company charged my CC and I never authorized the charge.I called them and asked to get my money back but they said there were three stages on the website when I checked of on something and agreed to the charge when I got the discounted rate for the poeple search that I did online. I called my CC company and asked them to dispute the charge on my behalf and still waiting!

they told me they can't find my membership # and then turn around and bill me again 4 days after saying my credit card # isn't in their system! i'm calling the bank tomorrow to put a stop to it. i've talked to them 3x and tried the site. i can't get this cancelled. it is getting expensive especially since i never authorized it.

please help me i also have this charge of 19.95 it happened when i went on inqubus(spell check) to find a missing family menber, i have no clue what the heck this is! please some one email me if they have a phone number i can call to so i can have a fit about this (acsewer@q.com) please help! this is a fraud!

Happened to me too.I got on the website and found the # [protected].I actually did get through pretty quickly by pressing #0 through all the menus even though they don't say it as a option.
The support tech was very nice and walked me through the on-line menus until I found the CANCEL SUBCRIPTION.(It's buried in there pretty good)There you can view past billings and cancel the ID PROTECT.She also removed the pending payment, no problem.

I know it's really frustrating when you feel like you got snagged into something and after reading all the comments I was getting pretty pissed too.I don't think it's right how they kind of hood-wink you into it, but you've just got to pay more attention dealing with this kind of stuff.I know I do.
Good luck!

GOT EMAIL SAYING THANK YOU FOR JOINING NEVER DID

got email saying thank you forjoining never did

They get you with a trial basis, but they do not tell you when you use any of there address search services that it is a trial. I did not see anything on the website indicating it that I was signing up fpr a free trial when I paid $5 to find an address that wasn't even correct.

Waited 10 minutes. Got CSR, they said it was their policy not to refund, but she would give me credits for more people searches. I told her it was fraud and there are areas on the internet regarding starting a class action lawsuit. She went to get a supervisor and then the music stopped from being on hold and disconnected the call.

Called Back again. Got confirmation from another Rep and the refund was made and she gave me a confirmation # for the refund and to expect it in 7-10 days. Will make sure to follow up on that

Just be patient and hold the line and do dnot back down if they say it is not their policy to give refunds. And if they do not then just join the group in a class action lawsuit

I want this service cancelled ASAP. I did not authorize it. I cancelled out of Interity, Identity and International, #[protected]. Please credit my account with your charges.

Reply please.

Thank you for your kind attention,

Respectfylly,
Althea Soltis

Mvq*twenty4proplus (24.95) and int*idprotect mntr svc (19.95) showed up unauhtorized on my newest credit card statement. Wonder how they got my information.

I'm so sick of this people taking money on my account unauthorize. I need this $ 19.95 to be refunded back to my account as soon as posible. No words can discrabe how upset I am.

The biggest problem I have when you, they always seem to have a high call volume. You can not speak to any one. Some one should be able to put a stop to this non cense, I know I work to hard to be given away my money like this.

OK, I just found it in my email history, now this is when things really get shady. Not only was it not a charge/service that was knowingly agreed to. It was an email that was generated and sent by the company informing me that: "Your trial period will last 7 days - be sure to visit your My Identity Protect page today to enable all your benefits. Here's to a secure identity!" No details about continued service or expected monthly charges. Go figure in the last 4 years this is the only fraudulent charge I have experienced. Here's to a secure identity!

Same charge here, $19.95 just found it today but the charges go back more than 6 months. I signed up for a one time background report with Intellius which cost upwards of $80 and they appeared to be an upstanding legitimate company. I would have never believed they would try something as low as this. Hidden fine print and an ongoing monthly charge without as much as an email or billing statement. If they can justify it as legal, it won't be for long...

I WAS CHARGED TWICE & FINALLY CALLED INTELIUS TODAY...AFTER THE PHONE RANGED 20+ TIMES...& KEPT ON HOLD 7-10 MINS...A REP CAME ON & LISTENED TO MY COMPLAINT...AND SHE SAID HER LITTLE SPEECH...IN THE END SHE AGREE TO CANCEL THIS AUTO DRAFT & REFUND MY 2ND MONTH OF CHARGE ON MY CREDIT CARD...SAID I SHOULD SEE THE REFUND BACK IN MY ACCOUNT 7-10 DAYS. I WILL BE CHECKING.

OH YES! SAME THING WITH ME. THESE PEOPLE ARE TOTAL SCAM ARTISTS. I CONTACTED THE BBB TODAY 8/18/2009 AND HOPE TO RECIEVE THE UNAUTHORIZED CHARGES STOLEN FROM MY CHECKING ACCT. I AGREE THAT THESE ###S SHOULD BE STOPPED. ENOUGH IS ENOUGH. LIKE PEOPLE ARE NOT HURTING ENOUGH WITH THIS ECONOMY THE WAY IT IS WITHOUT THESE IDIOTS STEALING FROM US. SOMEONE HAS TO STOP THESE PEOPLE. AND I ADVISE ANYONE DEALING WITH THIS SO CALLED COMPANY SHOULD IMMEDIATLY CONTACT THE BBB IN YOUR STATE. SHUT THEM DOWN!

I had the same thing happen, used one service, thought it was a one time deal, and now I am getting blasted by 3 different monthly $19.95 fees, that say different companies, but are all intelius.

I think it is about time to file a complaint with the internet fraud division of the FBI

this is bs. Ityped in all 4 of my email addresses atintelius.com and none of them were on file. I really want to know where they got my card information to charge my checking account

To Kidd:
You must be part of the problem. You are probably in with the den of thieves. What is occuring is a total scam and you are probably part of it.

Everyone’s complaints are legitimate; I filed a complaint with The Sheriff’s department. I called them up and cussed them out and threatened them. They asked me for my name. I told them that they already had my name and credit card number. Again, the whole time I was cussing at them. My bank immediately returned all of my funds because it was on my credit card.

OK, so people sign up for this--perhaps you may even read that $19.95 will be deducted from your account if you don't cancel. But COME ON - $19.95 is WAY TOO MUCH to get a phone number.
I will say this. BE CAREFUL OF "FREE" PHONE NUMBER SEARCHES. They turn out NOT to be free, sometimes. intelus is a money-grabbing site that give you information you can get in public records.

I am sorry to point out to all you people but if you would have read what you "did" sign up for, with the $.95 charge was a, and I will take it this from the right side of the screen where it shows what you ARE signing up for,

Order Summary
1. People Search Report $0.95
Identity Protect Discount. You saved $1.00.
2. Identity Protect Trial $0.00
Total $0.95
You saved $1.00

After your 7 day free trial, if you do not cancel your Identity Protect membership your credit card will be billed $19.95 plus tax where applicable and each month thereafter that you continue your membership. You may cancel anytime.

You DID sign up for the Idenity protect, you failed to take the proper steps in reading what YOU SIGNED up for. now please, take responsiblity for YOUR lack of reading. I have found this site and the deal that YOU signed up for to be legal. I in no way work for this company or anyone a part of it. But I will not stand by and have people bad mouth a LEGAL company offering a LEGAL deal, just becasue you feel that you can blindly click on something and not read what you are signing doesn't make them wrong or illegal. Why don't you go back and read what you signed up for and the PROPER way to get yourself off this list. YOU are going about this the wrong way and YOU need to go back and do the thing you didn't do in the first place...read. This is not the right way to go about this, the credit card company will NOT help you, the "Fraud Department" will not help you, NO law was broken. Please take the right action and drop these "charges" against them and delete your comments.

Here is how I canceled my "subscription" even though I had never ordered it.

Go to http://www.intelius.com log-in (if you remember) or type your email address and request your password to be reset.

Log into the site

Then follow these instructions:

You can cancel your service anytime, even without a reason. Just go to the Account Management page by clicking the link below:

http://www.intelius.com/manage

Once you're on the Account Management page, just click the Cancel My Service link under Service Status.

Sincerely,
Intelius Customer Service

I hope this helps everyone.

This is ridiculous with the company! I noticed that they took the money a week ago and when I tried calling the first time I sat on hold for 40 minutes. I've tried calling a couple times since then and still haven't gotten through. I just called my credit card company and they told me how to dispute it. Do you guys think it's better to dispute it or send a letter to them demanding to take the charge off? I mean maybe if I was a millionaire I wouldn't mind the $19.95 charge but I'm a college student and need every penny I have. Plus it's not fair to everyone else this is happening to.

I had a charge for 19.95. I did not authorize this I gave when I look a up phone number it happen. I have been charge twice now and I can't afford that I am only a teen. I am not happy with this.

Same ### here! Sons of ### ripping us all off!

I had 30 something dollars on my H&R Block card and went to get gas. The gas came up to $32. I ended up having $12 on my card. I heard my recent transactions and it said $19.95 was deposited on 8/3/2009 and all I bought was a cookie from Subway. AIN'T THAT A B***H!