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Internet America / Fraudulent charges

1 United States
Contact information:

Signed up for DSL. The modem/filters were dropped off the very next afternoon, after the rep said three to five days. We went ahead and hooked everything up getting it prepared for a tech that was supposed to show up, according to their website. We waited the 7-10 days specified in their instructions, and then gave them a call. They were surprised as to what we were calling about.

The thing never did work properly after several hot-headed tech support contacts. Sent the modem back, and was charged not only the $95.00 setup fee, but $40.00 monthly fee, and a $200.00 early cancellation fee. All of this went on between February 17 2009 to March 16 when we called to cancel- although the modem was mailed back to them a week prior.

These people just don't care. Seems almost like a scam.


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