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Intercape / customer service and communication

1 South Africa

Me and my family took bus 132 From Cpt To Pe there was absolutely no communication from the intercape staff the bus arrived 2 hours later In Pe, we were not notified that we are going to stop for a break I traveled with 2 kids top seats in bus I didn't know if I can take them to the toilet or buy something to eat because there was no communication Intercaoe was always my preferred bus service but I'm very unhappy about our trip yesterday, said with al due respect what u advertise is not the service delivery we got yesterday. Departed cape Town 6:35 returned to the bus office and stood there for 30 minutes not knowing what is happening . Then stopped to hook a trailer the drivers just got out into the intercape taxi not telling us what is going on all the way I had to ask can we go to the stop wasn't a pleasant journey att all,

Cr
Dec 16, 2018

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