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Intercape / bus broke down

Jul 15, 2015
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Good day. I booked a ticket with my special needs child from George to Humansdorp on 10 July 2015. In Knysna we stopped at the waterfront, and were told that the bus had got a oil leek, and they going to call a mechanic. About half n hour later I had to go and ASK the driver what is going on, where I was told that they waiting for a bus to come from Mosselbay. We going to wait an hour and a half. Firstly the toilet in the bus looked like a long drop, and we decided to go to the Intercape office toilet. A security guard unlocked the toilet, but NO toilet paper!! We got no sorry, not even a coffee or cool drink for waiting for 2 hours. Instead of arriving in Humansdorp at 17:00, we only LEFT Knysna at 17:00. I feel that paying R1400 for a return ticket on a bus with service like that is ridiculous!

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Intercape Logo Intercape
Customer Care Service
Corner of Staal & Research Roads
South Africa
+27 21 380 4400
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