Integra Telecom / Overcharges
Integra Telecom service charged us for service that we did not have. We upgraded our services from 2 T1s to 3 T1 bundled lines. They charged us for the new bonded 3 T1s and still charged us for the old 2xT1s.
They over charged us for 18 months and during that time they had a sales person review our services as we were considering upgrading to more lines. Because we had a change in our IT staff the contract for the new 3 bonded T1s was not reviewed when the new bonded T1s were put in. After Integra came on site and reviewed our services they never said anything about charging us for the 2 T1s that we had disconnected. They only presented us a quote for more lines on top of the 3 we had plus hid the 2 they were charging us for but did not have. When we brought it to their attention the said it was our fault. When I explained to them that they had done a review of our services and reported it to us they left the no longer connected, but charged for T1s off the quote.
We had an onsite meeting with them to resolve the dispute and they only told us that they would credit us for only 3 months. They could not explain why the lines were kept off the report or why it was not brought to our attention that they were billing us for a service that they knew we were not getting. I had reviewed with the sales person what we had and the sales person just never said a thing about the service we were not getting or the charges associated with it. The new account manager only said that the old sales person should have notified us of the discrepancy, but since she was no long with the company they blamed it all on sales person that left the company.
We were told at that time since our contract was over that they would disconnect the lines as soon as we got replacements. We got replacements and were told that we had a new sales person and they could only turn off the lines after another monthly billing cycle no matter what the negotiating team told us.
This company is not trustable and beware they will pull the wool over your eyes and leave you miserable and pissed. After looking into more complaints about this company my only advice is to stay very clear of this unscrupulous company.
This company will not be in business long if they continue to operate in combative environment with their ever dwindling customer base.
Please pass the fact that there is another dissatisfied ex-Integra customer.
Save yourselves the hassle of a bad company.