InStyler / charged my credit card after I told them not to
I placed an order on December 5, 2008 for the instyler product.. A couple of days later, I tried to track my order online via their website.. It came up saying they could not find my order, I then called the customer service number they gave and they said it would take 72 hours for the order to appear in their system. I waited 72 hours longer.. they still could not find my order.. I gave the Rep my info and my phone number and she told me her Supervisor would call me back .. I waited three days and then called the company back..I spoke with another Rep. and he told me " We found your order and it's being processed as we speak. I told him to cancel the order, he told me he couldn't because it was in process. I told him that there wouldn't be enough money on my card and it would be declined. I also told him not to run it through again if it was declined. Needless to say, a week later, I checked my credit card account and sure enough, they put it through..AGAIN.. So, back on the phone I went and I spoke to another REP. She told me that they put it through twice... I told her the whole story and I also told her that the other sales rep was supposed to put a note on my account NOT TO RESUBMIT...All she told me was that noone said anything about not resubmitting..Supposedly, the order has been shipped and was supposed to arrive at my house on the 24th of December by 4:30pm... Today is the 26th and still no product.. Aword of advise to all the people out there that watch those infomercials STOP.. CHANGE THE CHANNELL... I got screwed and I don't want it to happen to anyone else...
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