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Indian Airlines/Counter Staff / customer care

1 Oman Review updated:

21/05/2009 ic mct - ccj. Ic counter staff acted very rude and helpless. Requested to put handbaggage 8 kg with normal laugage 82 kg - total tkt nos2. Its allowed by ic rules 80kg laugage and 14kg hand baguage - 2 tkts. Passenger 1 adult and 1 child. Because of take care child, requested & begged to put hand bag with laugage. The lady staff who was on duty she refused. We didnot have any excess kg. Total weights 90 kg. We didnot ask any help but only requested a take care or child favour. Finally indian airlines staff came on scene and send laugage. It shows that, indian airlines how they treat the passengers who travel along with them.

Ameen / [protected]

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  • Sa
      8th of Sep, 2009
    0 Votes

    I disagree with this, I Travelled Indian Airlines in Dec 2008, paid extra Bagage charges, as Per continetal rules my total Baggage weight was 23+23 + 10( Hand Baggage), They rfuesed to accept Baggage allowance for Intrnational fliers, I paid some Rs 2500 only for may baggage, Immediately I reported the same to Indian Airlines superior staff, in Mumbai Airport bit no use...avoid IA travel if you have International Luggage, Jetlite in good in tis aspect..

  • Sa
      8th of Sep, 2009
    0 Votes

    Now a days Indian Airlines Flights are not gurateed to reach their destinations safely, Aviation Industry shold Mainatain Zero Fault standards, as AI is Govt satff they wont concentrate on Fliers Lives, Exaples :There was couple of Incidents happaned in last 3 months especially for AI domestic Flights, Govt wants to save this airlines by adding funds for survival of AI, But Air India is some what good, Good in the sence just they are meeting International standards to service in International Avitaion Market, for AI also I heard couple of reports on Baggages wont come with Passengers, Baggage will reach to destination after 10-15 days of arrival of passenger. need to take diciplainary steps to this Govt organisation..

  • De
      29th of Nov, 2010
    0 Votes

    My wife Mrs Ullal /Bharathi Devraj Mrs . PNR HY72W Tkt no 0982400734604...Bkd to trvl Ai 9610/Ai 811 Blr/bom/dmm on the 28nov...Trvld but the following points to be noted.

    On chkin at blr she was handed only b/pass up to Bom and asked to collect the Dammam b/pass and her bags at Bom and re chk to Dmm...The chkin staff told her that her bag allowance was 20kg and not 30 kg...she had to do away with 6kg...

    there were two more pax trvlg the same all the way to Dammam...They immediatlly asked my wife to go and collect the Dmm b/pass . But the attitude was really unplesent...When she contacted me at Dmm i asked her to meet the Duty Manager who was unavailable...I think his name is (Dilip or Duleep).

    After my wife's arrival at Dmm . I took the print out of all 3 pax including my wife's...I hv the agent's chk-in details...
    If u wish to hv pls let me e-mail is [protected]

    We have being trav lg on Ai for the past 38years and after the code share of ai/Ic i was happy...
    Last two years we had no problem fom Blr to Dmm but his time how could a staff treat an aged pax this way...It was really hell for her... Thanking You...Devraj.Ullal

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