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IKEA / no staff, useless

1 Perth Metro Area, Western Australia, Australia Review updated:

To whom this may concern,

My name is alex giesige. Today (01/08/08) my mother and sister went shopping at ikea, innaloo. What they told me shocked and disgusted me and;

I will be expecting a formal reply to this letter.

After shopping for a fold out couch (Parts of which were not in stock), a number of bookcases and various other wares my mother and sister were then expected to lift these huge heavy boxes into one of your trolleys without help.

My mother has a condition called fibromyalgia a serious muscle and nerve condition which means she is not meant to do heavy lifting.

Then after struggling with the loose mattresses, the trolley and other items, they were finally able to get to a register, pay for the items and then make their way to a lift and stairs with no help. My mother and young sister tried to figure out how the would get two heavy boxes, three mattresses and a number of other items down the stairs and down the elevator.
A female employee passing by offered to help carry one of the mattresses down the stairs for my mother and sister. Once down the bottom my mother asked if it was possible to pull her car up and load all the items in from the door, the employee said that they had no choice they had to pull the car up as trolleys were not allowed out in the car park. She told them that someone would come to help them load the items into the car. Then she left.

My mother then had to leave my sister will all the purchased items at the door while she went and got the car. On returning another two separate female customers had come to the door also with their own purchases. With no staff to help them they had to wait as they couldn’t just leave they’re purchased items also un-attended.

My mother and my sister waited for about 10-15 mins for a staff member to come, as well as the two other customers. My mother became fed up with waiting and her and my sister loaded the mattresses and the large heavy boxes and the other items into the car by themselves.

Finally after a good half an hour or more a male staff member passed by. One of the female customers asked him for help. He replied that he was a trolley boy and was not meant to help customers. However out of the kindness of his heart, did offer to watch the female customer’s belongings while she went to get her car.

The other lady also waiting by this time was so fed up she asked the lady and the trolley boy to look after her purchases, an went in search of staff for help. She returned after making a scene and demanding help and finally three staff members appeared to help. However for my mother and sister and the other customer it was too little to late.

I am beyond appauled

I will in no uncertain terms be seeking advice from legal counsel.

My mother’s details are as follows:




I expect that a written apology be sent to her.

Alex r. Giesige

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  • Ma
      9th of Nov, 2008
    0 Votes

    Goodness - get over it. You mother is obviously not as helpless as she or you would like everyone to believe if she and you sister were able to load the merchandise. Yes, there should have been more assistance available but hey - that's life sometimes. GET OVER IT.

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