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iFloor.com / Devilery schedule and customer service

1 Naperville, IL, United States Review updated:
Contact information:

Do not do business with these people. Customer service sucks. Delivery sucks. Delivery time frame keep shifting and they won't put the floor in the garage for you. They want you to unload the truck or will dump the whole thing on the street in front of your house. If you deal with contractor, they want that contractor to go pick up the load. When you buy the stuffs, they won't tell you any of this. They will mention delivery time frame, don't believe it, and nothing about what the large delivery charge will covers. Customer service will hang up on you if you call about delivery snafoo.

Avoid them at all cost, it will save you head ache and money in the long run.

Ge
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Comments

  • So
      21st of Jul, 2009
    0 Votes

    its true, they just asked me to personally offload 50+ packages that are 78 pounds each after charging me $600 for delivery. Its a great place to order from if you like unloading 5000 pounds of material from a truck bed 5 feet off the ground. Pack a lunch and take some aspirin, your going to need it.

  • Ap
      29th of Jan, 2014
    0 Votes

    To Whom it May Concern, To Whomever Cares, To Anyone Who Will Listen, To Consumer Advocates Anywhere, Please help,

    We pre-paid upfront for an order with iFloors at their Bell, California location in November 2008 in the amount of $6.474.53 during a 1-day sale. They failed to deliver, they failed to return our hard-earned money (Actually, it was a gift from my mom, so it was my sixty-year-old mother's hard-earned money).

    We volunteer work in bird rescue, greyhound dog rescue, and ocean conservation, and we share our home (condo!) with 11 rescued/re-homed birds and 2 rescued dogs. My husband and I each work full-time jobs, and I'm also a part-time college student.

    I don't know many people that need new flooring more than we do (with all these animals - we tore out the awful carpet). We carefully selected the best commercial grade wood-looking laminate (cherry pepper-tree) that we could afford (and for that, we even got help from my mom - she sent iFloor.com a personal check - It was part of her small inheritance from her grandparents' estate -- and now it's GONE, all gone!).

    It broke our hearts to see iFloor have to file for bankruptcy, but then to watch as the company is now thriving and knowing they stole our money and didn't deliver and install our flooring as promised is just salt in the wound.

    We were the very first to file a claim on their bankruptcy in King County (Seattle), but all we've received so far from the courts and lawyers in Seattle have been letters about the time and location of court dates and now a letter stating they've changed from ch.11 to ch.7 bankruptcy. We're struggling ourselves.

    The materials and labor we paid for were not delivered and then we received an email from Lumber Liquidators that they were offering the iFloor.com flooring for sale for cheap to the public! The news sickened us and I cried for days.

    I am tired of being told there is nothing we can do. We are desperately needing a solution to finally get some flooring in our home and put this awful issue into our distant past.

    IT HAS BEEN MORE THAN 5 YEARS!!!

    Regards,
    April House of Playa del Rey, California, iFloor order #4089-3542327
    Here's a copy of our order:
    Account Account Rep
    720277 danielisaza@ifloor.com
    Items
    ID Description Qty Unit Price Total
    Ship to: april house c/o iFLOOR/Los Angeles, CA, 4821 South Eastern Ave. Bell, CA 90201
    420027 True Flooring
    True Flooring Commercial Collection
    AC5 Cherry Pepper Tree
    Review this item
    56 Carton
    977 SF
    2222.08 lbs
    43.43
    2.49/SF
    2432.08
    Pickup in: Bell, CA
    322383 Flooring Underlayments
    Underlayment
    5−Star Rated 6mm Cork Underlayment
    Review this item
    5 Carton
    750 SF
    225.00 lbs
    88.50
    0.59/SF
    442.50
    356350 Flooring Underlayments
    Underlayment
    Poly Vapor Barrier 6mil
    Review this item
    10 Each
    1000 SF
    42.50 lbs
    12.00
    0.12/SF
    120.00
    356353 Installation Materials
    Installation Materials
    Vapor Barrier Seam Tape 5mil
    Review this item
    5 Each
    10.00 lbs
    11.99 59.95
    Pickup in: Temecula, CA
    380500 iFLOOR.com Install
    *** Gold Installation
    Glueless Laminate Floors Premium Package
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    960 SF
    960 SF
    0.00 lbs
    3.30
    3.30/SF
    3168.00
    Subtotal 6222.53
    CA Los Angeles 252.00
    Total (USD) $6474.53
    GREAT
    EXPECTATIONS
    We want your flooring project to go
    as smooth as possible
    INSTALLING YOUR NEW FLOOR IS A CONSTRUCTION PROJECT

    So much for "GREAT EXPECTATIONS".

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