Hunter Warfield review: rudeness and attitude; bad customer service 93

TO above comment. There are laws protecting consumers actually. It doesnt matter if you are a quote unquote customer, there are rules of engagement that debt agencies are required by law to follow.

http://www.expertlaw.com/library/consumer/fair_debt_collection.html

What Restrictions Are Imposed On Collection Agencies By The FDCPA?

The FDCPA restricts debt collectors from engaging in conduct including the following:

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Contacting a third party who does not owe the debt, such as a relative, neighbor, or your employer. Co-signers to the debt, however, may be contacted by the debt collector;
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Threatening to refer your account to an attorney, harm your credit rating, repossession or garnishment, without actual intention of action on the threat. Please note that a debt collector may warn you of an actual impending intention to refer your case to an attorney or to report your debt to a credit agency. What they cannot do is use a false threat to try to intimidate you into paying;
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Making repeated telephone calls or telephone calls at unreasonable times. The act defines unreasonable times as contat before 8:00 AM or after 9:00 PM, unless you have given the debt collector permission to contact you during those hours;
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Placing telephone calls to an inconvenient place. For example, contacting you at work in violation of a policy by your employer that is known to the debt collector or following a request by you that they not contact you at work;
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When placing a telephone call to you at work, informing your employer of the purpose of the call, unless first asked by the employer;
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Using obscenity, racial slurs or insults;
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Sending letters which appear to have come from a court;
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Seeking collection fees or interest charges not permitted by your contract or by state law;
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Requesting post-dated checks with the intention to prosecute if they bounce;
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Suing in courts far removed from your place of residence;
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Making certain false representations in association with efforts to collect the debt, including the false claim that the person contacting you in relation to the debt is an attorney, falsely claiming to have started a lawsuit, using a false name, or using stationery that is designed to look like an official court or government communication;
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Using false claims to collect information about the debtor, such as pretending to be conducting a survey;
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Threatening you with arrest if you do not pay the debt.

Look, I know alot of people here including myself might not be "fond" of collection agencies but there are some out there who you can't take lightly. Hunter Warfield deals with apartment and funeral home debt as well as commercial businesses. They are legally hired by the very same companies you did business with (I.E.: Apartment complexes you lived in, funeral home etc) and they DON'T buy the debt for pennies on the dollar like all of you might think.

They are hired to do what their clients tell them to do and that means resolving the debt their clients way NOT yours (ie.: mailing in $25 a month). This is why majority of the time the apartment complex will send you back to Hunter Warfield to resolve the matter.

Word of advice: DON'T START OUT WITH AN ATTITUDE. MOST OF YOU DO BECAUSE YOU HATE BEING CALLED ABOUT A BILL YOU KNOW YOU LEGALLY OWE.

Alot of you complain about this company and make accusations of rudeness and other claims but the truth is 9 times out of 10 it's the consumer (debtor) who is the cause of the problems like rudeness, yelling, screaming or cursing. EVERYTHING is recorded and monitored there which the reps tell you upfront. It's called the "Mini Miranda". I guarantee you if I had the chance to listen to some of your calls it would reveal the truth that YOU are the cause for the problems of resolving the debt most of the time. Any rep who curses at you would be fired on the spot. When you leave an apartment many times people don't get receipts or the correct documents to make sure they don't owe anything upon vacating the apt. I didn't which made me mad at MYSELF not them.

This type of debt is NOT like a credit card where it gets sold off to different agencies. The burden of proof falls on the person that owes it and if not it is your legal responsiblity to prove it's not owed. Always check the contract or lease that YOU signed. The debt stays at Hunter Warfield until it gets paid either voluntarily by you or involuntarily (i.e.: lawsuit, judgement, garnishment etc). You won't be able to rent another place or buy anything with credit unless this property debt is resolved. Remember there are two sides to every story and all we are hearing is one side until now.

I have been inside the offices of HW to pay a bill and it's a classy place. You would never think it's a collection agency and believe me I have seen some hole in the wall collection places. I use to work for a couple of them. HW looks more like a law office.

My suggestion is to do your research, work out the issue with the company and move on. STOP whining because like I stated before most of the time it's the debtor (YOU) who makes the problem.

FOR THE RECORD: YOU ARE NOT A CUSTOMER. YOU OWE A DEBT.

Customer service is for companies like AT&T, Banks etc who offer products or services they want to sell you in which you are currently doing business with. This is a collection agency who collects a debt that has to be paid by YOU.

I too am now in the same situation as all above! I am always busy at work so fortunately i have missed all the calls> Does anyone know that if i were to go straight to the apartment complex and try to deal with them instead of HW; would they just tell me it's not there problem anymore or what?

I received a call today - in Ohio - looking for my son - in Florida - who owes back rent an apartment complex. He was injured and out of work for several months, bills piled up and was evicted. So the claim is legitimate. The "gentleman" from HW, Reed Silverman, was willing to give me his name, , phone number and company name. When I asked what type of company he worked for, he responded by telling me he "was not legally permitted to divulge that in third party situations" - which is not only a lie but it told me exactly what he was - a collection firm. I used that and googled the company and found all of the comments above. Thank you everyone - all of the information was very helpful.

i agree but you should not lisen to what HW tells you why because there are pure talk and no action i had a similar situacion and they did not what to negotiate the balance i said all pay the balance i owed to the complex not the intrest they hang up on me when i call back i said i was a atty which i am and i never hear a bill collector so afread they tranfer me to a suprevisor and he was to afread they will not do anything to u then put it on your credit and they will not take this to court they will not said anything agaist you dont fall in there tricks they have no legitement prufe of the debt and they will not risk there self to get suit if they call you tell them that u are represented by and atty and that you will suit them they will not call you they will not report this to your credit and they will not persu legal accion that is all talk no accion and how to do i now that i very good friend of my works there and let me now all the inside info on the company for them to suit you they have to buy the debt from there client and then start a legal accion they dont do that from more then 2, 500 dollars and 75% of the times they close the accounts if you want to pay this pay the apartment complex never pay a debt collection agency to solve a debt they charge you more then what you owed and they rip you off advice if they call you ignor then

This gets me, they actually called me today, SPOOFING THEIR NUMBER WITH A NUMBER OF A HOSPITAL in Virginia. Shows that crooks will go through any means, including spoofing a legitimant company, in this case a hospitals number. Wait until I call the ADMIN at this hospital about this.

I am interested in beginning a class action against this company, as well as a public campaign against such industries. I understand that they have watchdog agencies which need to correct the problem, specifically FDCPA violations. If anyone knows of anyone, or has experienced a clear FDCPA violation (harassment is the MOST difficult to prove, remember) by this company please contact me. They are attempting to collect on me with violations of debt validation, among other things (Section 809 A & B). I would also LOVE to get signatures against this company for online petitions or written petitions to their professional organizations which license them (and their CEO's). I have dealt with agencies before, this was the worst. It's an apartment debt, FYI, unverified, etc...like the last guy!

Contact me anytime alissa.jordan@gmail.com, almjorda@uchicago.edu

SAVE EVERYTHING!

Alissa

I too have had the same issues with Hunter Warfield. They are trying to obtain debt collection that is legitamate on my part..I just simply dont have the 2k dollars that they want, nor do I have the 1K now and 1K next month..I have offered them 50 dollars and month and they laugh at me and hang up on me everytime. I try to negotiate things and work things out and continually they hang up on me. They threaten legal action, paycheck garnishment etc...but yet the wont take the time to speak with me to negotiate the debt...My best advice is to settle with the company you owe directly and avoid HW...Get everything in writing and keep the recepits of everything..Get a letter stating that you have setteled with the company and owe nothing...I hope enought negative publicity and complaints then this company will be avoided..

I too dealt with Hunter Warfield, and I experienced similar problems. I was hung up on, threatened, put on hold, and the list goes on and on. My Apt complex charged me for shutting my electricity of 6 days before moving out. They didn't take it out of my deposit; instead, they turned the debt over to HW. HW said I owed $98.00. This was 2 1/2 months after I had moved out of my apartment complex. When I asked what I owed the $98.00 for, the collector Steve Gotki or Gotti (I bet it was Gotti) told me he couldn't tell me.
Eventually, after reading my lease, I saw that I only owed $10.00 plus the electric bill, which was $27.00. I had the lease papers, the electric bill, everything. When I called HW to dispute the amount, Mr. Steve G. told me that my disputing this "can and WILL go on my credit report as a bad credit!" When I asked how he could do that when I had evidence that supported my dispute, he hung up on me. When I called back, I got a different collector and I told her that Mr. Steve G. had hung up on me. she told me they were having bad whether where they were. I checked on-line afterward to find that it was bright and sunny where they were. She too hung up on me when I asked again how HW could tell me that they "WOULD" put my dispute down as a bad credit.
Eventually, my apt disputed the $98.00 and I was able to pay the $37.00. However, it took a whole month to straighten the situation out, and it was a horrible month at that

Everyone should sue just as I am doing. You can find an attorney in the web by incertaining --collection attorneys. good luck

I also owed a small debt to my apartment complex. I paid the debt but for some reason my name was put on a list to Hunter Warfield for collection. They called me to let me know I had a debt I called the apartment complex to confirm. And was told I owed nothing. So I called Hunter Warfield and then the fun began. I was put on hold then transferred with no warning three times after repeating the situation three times. Then when I finally got a person to talk to me a Rick Olson I was screamed at told that he is not customer service so I guess he did not have to be profession or polite to me since he is a collection agent. This company is unbelievable and the fact that they are are allowed to stay in business is depressing. When a lot of good companies have went under. If I found out that this is on my credit report I am so suing them. Because my apartment complex called and emailed them and let them know that I did not owed a debt.

HUNTER WARFIELD IS A SCAM THEY ARE RIP OFF ARTISTS. MIKE MILLER THEIR COLLECTION AGENCY MANAGER IS A TOTAL BOLD FACE LIAR! HUNTER WARFIELD IS THE WORST COLLECTION AGENCY IN THE WORLD. THEIR AGENTS HANG UP THE PHONE ON YOU, THEY LIE AND PUT WORDS IN YOUR MOUTH. They refused to take my attorney information and contact them, they refused to let me speak to a manager.

THEY ARE ALL OVER THE Better Business Bureaur as AWFUL. If I own a management company using them for collection agency for hotel, or apartment rental collections I would NEVER USE THEM.

MIKE MILLER IS A LIAR, HE IS A HORRIBLE EMPLOYEE. If you see this person's resume on your desk. DON'T HIRE HIM. He works for Hunter Warfield and is a Collections Manager. He was so unethical enough to tell me on the phone when I asked for his supervisor that he would transfer me, lied SEVERAL times about the CALL being RECORDED, and then said I was really going to transfer you to a subordinate and pretend it was my manager.

I asked MIKE MILLER TAMPA, FL if the call was recorded and lied, then said he was lying. HUNTER WARFIELD is a SCAM, and TRIES TO BUFFALO YOU INTO PAYING DEBTS WITH NO PROOF. NEVER EVER TRUST HUNTER WARFIELD!

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I am actually pursuing legal litigation against this company almost for the same thing.

I had an apartment complex charge me insane fees to clean the apartment when I moved out (they charged me for things that were wrong when I moved in!)

I immediately paid in full, the balance directly to the apartment complex and have receipts, canceled checks and even a signed notarized letter from them stating that.

Hunter Warfield continues to call! I went so far as having the apartment complex (which is now over 200 miles from me) call Hunter Warfield in my presence, to have them remove the account. They told the apartment complex that pays them to collect debts, that it wasnt their problem!

My credit score has plunged because of these fruitcakes.

They are rude, threatening and practicing illegally. They continue to call after numerous certified letters to cease telephone communications, they threaten legal action without cause, they even released MY MOTHERS credit score and credit line to me, after reading off her SS# to me. My mother and I live independently of each other (as adults do).. how on earth did they get that info!?

I'm glad for your credit score that you paid them off, but these people are AWFUL !

If they do this crap to you, lodge a complaint with the Attorney General of Florida and if need be the FTC. Do NOT let these people harass you!