I too had the same problems with the over-pricing. I was told the $100.00 installation would not apply and then when the serviceman arrived my roof was not good enough to put the dish on and a pole was installed for the dish for an extra charge of $150.00. No copies were left of anything that I had to sign. I was told I was locked into a 2 year contract. Now the internet doesn't even work though the "blue lights" function all the time. Needless to say, I am using Verizon broadband to report all this! Hughesnet will not get paid, however, I am cancelling the service, and reporting them to the BBB and cancelling bank payment for failure of services.