Hughes’s earns a 1.8-star rating from 2 reviews and 644 complaints, showing that the majority of satellite internet service users are dissatisfied with their connectivity.
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misrepresentatio
The reps from their company do not tell you of the restrictions concerning downloading. Than when you call to report bad service, you are informed of these restrictions. The idiot supervisor can tell you(Lorenzo) is that we should have visited the website to be made aware of the underlying restrictions that no one told you about. How do you pull up the website until you have service? All he can say is that is my problem! And than hangs up.
I have told everyone I know of these facts and have cost them at least 4 customers in my immediate area. If I stopped 4 people from buying the svc, and each one of them stops 4 people, I'm sure hughes net is losing lots of money for misrepresentation.
I now have a phone number to corporate headquarters([protected]) and will pursue this matter further!
Murphy Louviere
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off by service call
Updated my modem call their wonderful Indian rep and they could not register my modem and said I would need a tech to come out and realign my dish. The tech came out check the system call hughesnet registered my modem. Called me and told me he did not touch my dish that my system was fine it was hughesnets problem and that he wrote on his service ticket that there was no need for the call. Hughesnet charged me 125.00 because their tech's can't fix problems over the phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
hughes net service
For those who have contacted me for info on a class action against Hughes NET, there is one
GOOGLE PBM Attorney Hughes NET. (PBM) is the shortened name of the firm Pogust Braslow & Millrood in PA).
It was just filed a few months ago. Contact them and sign up giving them your story as I did. Good luck. If you are in rural America you have to have satellite service and once you sign up and buy the equipment you are pretty stuck. Even if you cancel there are fees and lost investment $$. I documented my phone calls with several sales people and you know what, they talk about how FAST you can download and then when pushed admit that upload isn't that fast AND that there is a daily download limit. But they say that the limit is like downloading 20 movies...HA HA HA ... yeah right. Do a google search for something and click on the wrong site and bump you are out if that site is loaded with graphics or animated sales ads.
The complaint has been investigated and resolved to the customer’s satisfaction.
the worst company i've ever dealt with
I have already written one complaint against this co. on this website, but around June10 2009 Hughes Net mistakingly disconnected my service-their mistake not mine- even though they had just taken a payment from my acct. at the end of May-automatically made. They made me pay $365.00 to get my service restored-even though I hadn't disconnected it. Later they admitted it was their mistake. They said I was paying to end my contract early-not true-I hadn't even talked to them. Due to an emergency that day I went on and paid them the money--thinking I would call them on Mon. and get it straightened out. I have spent well over 7 hours with them-mostly with people who don't speak English well-only to be told over, and over again that my service would be restored--it hasn't yet-AND my $365.00 returned-I've been told that the money had been returned twice-once where I held my other phone line up to the receiver of my other phone line so their person could hear--that it had NOT been returned. They also say that they Can't reconnect me without me rerunning the program. Even though they'e told me several times that they can. I have never dealt with such a horrible company, and they don't even seem to care. I want my money they owe me back, my service restored, for them to seem like they care, and NEVER to have to deal with this co. again. If there is a class action suit I would like to join. Buyer beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
This stupid internet service goes off for more than 10 minutes and returns for less than a minute. It is ridiculous, and should be forced to close down.
The customer service isn't dependable and it reflects the quality of the internet service. I think this is just stealing the money out of hard working people's pockets. This company doesn't provide an efficient internet. What is their purpose? they really need to close down. I should sue for the distress caused to me and my family. The amount of hair that was pulled out in anger because of this company's poor unreliable service. How are we reimbursed for our inconvenience? I am presently trying to get out of this contract because it makes no sense.
slooooow speed. not as advertised
I live in a small rural village (population about 150 people) and the only Internet service available here is dial-up or satellite. If I lived 3 miles north, I could get cable, but the cable companies are not interested.
My ONLY option available is Hughesnet. I pay nearly $80/month for their premium home service which is supposed to be 1.6Mbps downlink and 250Kbps uplink. Oh, and don't forget that I have a 250Mb limit on downloads. If I go over, my speed is throttled to less than dial-up speeds for a 24 hour period, beginning from the time I went over the limit. If I want to get up at 200AM, I can download however much I like.
Currently I am getting only 67Kbps downlink and 29Kbps uplink. I have been tracking my speed for weeks and have never gone over 350Kbps during the day. However, during the wee hours of the morning, I can get as much as 1.2Mbps, so the trouble is NOT the weather; is not my modem; is not my satellite dish.
I called Hughesnet support this evening (located in India!). After 30 minutes of trouble shooting, the fellow tells me that he cannot find a problem and that he will upgrade me to the "Highest Level 4 Supoort" and to expect a call back from them within 48 hours. 48 hours! I'm supposed to sit around for 2 days for someone to call me back?
I told the fellow that a 2 day wait was not acceptable. He talked to his manager and was told that I MIGHT get a call back within 24 hours. Whoop Dee Doo. OH! And I am getting 2 days credit ($5.28) for the inconvenience.
I don't think that I will ever get the speeds I am paying for because I suspect they are over-subscribed and can't deliver what they advertise. If I do not get satisfaction, I will report them to the FCC. We shall see what happens.
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertisement
HughesNet.com advertises "Unlimited Internet Access" but severely limits your access time with their "Fair Access Policy" (FAP).
HughesNet restricts your on-line time so severe it does not allow enough online time for security updates without penalties.
HughesNet locks you into a two year contract for a useless service. Extremely deceptive company.
I believe the US Federal Government should investigate HughesNet.com practices to protect future customer rip-off.
The complaint has been investigated and resolved to the customer’s satisfaction.
Their FAP was told to me when I got it, but they told me that as long as I stayed under this, I would be able to play video games online... There was such a lag issue on a constant basis, the most I could do is DPS in an MMORPG that is based off your computer, instead of a lot that is online. I could play regular Starcraft on dial-up, but I couldn't on Hughesnet. and to the Hughesnet Dealer, just because porn is the only thing you use the internet for, dosn't mean the rest of us are in that same situation.
Hughes net told me during sales call that their service would support 2 PS3s a once. That's why i got it. They lied. PERIOD!
Ive sold it for 8 years and no one says it's unlimited. I mean your using a satelitte in outer space quit viewing so much porn dude and then wouldnt get shut down, I mean ebverything is online limits speeds prices and so on and daily limit is 200meg on the 59.99 very cleary stated it is unlimited from 2-7 am mainly for updates and what not. You porb have 5 kids using laptops on the home plan or something you need to raise your monthly plan and learn how to read what you sign and not just scrolling to the end and clicking agree. I mean cause any basic search will pull up speeds and limitations and being unlimited is not one of them
I am so sorry I chose Hughesnet. It was pretty good at first but then I upgraded to 7000s and have had fits since. I have called support many times and all is well for awhile and then I can't do anything. Oldest Son who is very knowledgeable about computers says all companies are having problems but believes Hugesnet to be the worst.
I had faster times downloading ebooks on dial up. I believe we all need to get together and claim a class action suit.
they are a rip off
billing errors
I signed up for HughesNet simply because there were no other options in my area. I was on the automatic payment plan and had no problems.
A few months ago, my credit card company issued me a new card, and the old card expired. HughesNet began sending me paper invoices through the mail. I would then make a one time credit card payment online. I liked this method of payment better, as I don't really trust automatic billing.
I received a bill in the mail, stating that my current balance plus a previous balance was due on August 4th, 2009. The previous balance had been due July 5th, and I had simply made the mistake of thinking I had already paid.
On July 20th, a pop-up page began appearing, stating that my account was past due. I discovered my error, and promptly made payment of the past due amount online, also opting to set my credit card back up for automatic payments to keep this from happening again. The current balance would then be due August 4th (or so I thought).
After making the payment, I still continued to receive the pop-up page stating my account was past due. I thought maybe their system needed some time to process the payment, so I thought nothing of it.
This morning, I was still receiving the notice of non-payment. I called customer service to explain the situation to them. I was informed that my payment due date was 7/20. I explained that I had a paper invoice that stated otherwise. Not only that, but the automated account information over the telephone stated that my current balance would be automatically drafted from my credit card account on 8/7.
I argued and argued with these people. Apparently, when I made the payment online on 7/20...the system changed my payment due date for the CURRENT balance to 7/20. No one made any apology, they simply stated that if I didn't pay the current balance I would be cut off within 3 days.
So now I've paid them TWICE. I am interested to know whether or not they intend to charge my credit card again on August 7th.
I had hoped to resolve the issue with customer service...but the lady I spoke with was apparently an automaton, as she could only repeat what was on her computer screen over and over again. I spoke with her supervisor and explained that companies cannot arbitrarily change due dates on bills without some sort of notification to the customer. His reply was "consider this your notification". I asked if there was anyone that was in the United States that I could speak with and he told me "no".
I wouldn't recommend HughesNet to ANYONE. I will NEVER recommend them. Period. If I had any choice other than HughesNet or an even worse satellite internet provider in my area, I would gladly switch. HughesNet customer service is horrible...their packages are overpriced...and they are completely worthless, in my opinion.
The complaint has been investigated and resolved to the customer’s satisfaction.
cancelation fees
Although I agree to hughes net 24th month contract, I never knew hughes net is charging for equipment fee and service fee to a total of 800 dollars. Before they told me it was a $500 fee only. I am deeply hurt and violated. I will pay because I don't know how to avoid this and hope no one will regret getting hughes net. Hughes net is the biggest rip off and I am not happy. I am Hughes net biggest enemy... just remember..
do not believe what you see, or what you hear.
I have so much problems with hughes net over the pass months. The equipment they gave me werent even knew... why am i paying so much for used equitment. I had bad connections during the first week, i called for technical support more than 10 times. Yet they do the same procedure everytime and failed. I realized that they weren't smart technical supporters because common sense I knew they had missed errors on fixing my connection problems. I am paying full price on a empty month of no internet service. Technical support came to my house and said my reciever is no longer good and I needed a new one. I know i did not just hear that. I had realized it was a used one ...no good... And this one time I had call for technical support again and more likely trying to get some help... the technical guy was yelling at me that i'm doing his check up procedures wrong. I am done with Hughes net... please someone do something about this and in the future... I work average only 2 days in a week because of job is slow. I might filed for unemployment soon... i'm at full stress. especially after realizing hughes net rip off agreement fee. well thanks for listening
The complaint has been investigated and resolved to the customer’s satisfaction.
We are experiencing the same problem. Tech support is non-existant and the service is bad. We had no problems for a year, now we get 50kb, when we are paying for 1.5MB. I work from home and is dependant on the internet. I have lost 7 days worth of work and might loose my job, because I cannot get onto the internet. I spend hours in the day with the useless tech support.
HOW CAN THIS COMPANY STAY IN BUSINESS. and we will get slammed with a fine if the czncel before the 24 months, which, by the way, must have been in the small print.
poor service, no service, rip off
Hughes net sucks... They have on more than one occasion billed my credit card without permission, when I did not even owe them a bill. In April of 09 they billed me for a double payment almost 3 weeks befor my regular payment was even due. I filed a complaint with my bank, Hughes net now bills me double for every month. I have been hung up on by them, I...
Read full review of Hughes and 5 comments2-year contract??
I'm trying to cancel my Hughesnet service because we are moving to an area that offers broadband (THANK GOD!). Hughesnet sucks... it's just sucks.. Slower than dial-up at times. When I tried to cancel today, the barely English-speaking gentleman on the line said I signed up for a 2-year contract term commitment. I'm pretty sure this was never discussed or brought to my attention AS my rental lease was for one-year FIRM. I don't believe I missed the fine print as the deal was made over the phone. I'm also told that I have to pay the shipping cost to return the dish. I told him I understand I bought the dish. The refund is $200. The early term fee to break the contract is $400. Anyone else have this issue?
The complaint has been investigated and resolved to the customer’s satisfaction.
For what it's worth, they hold fairly strong to their cancellation terms, which is how i understand it, something like 400 which reduces by $15 each month of service. I too had a bad experience with the service found that my 3mb century link service was night and day better. You can get into corporate by calling the corporate office [protected] then asking the operator for "executive care" . You will probably get some more discount on the cancellation but it won't be everything. We chose not to took it, and now are going to try to dispute with the credit card company. My concern if you dispute, will they just send you to collections? Anyone know how that plays out?
I'am new to the company for services and it started out fine and really was running great ! now a 3 months latter it has turned to [censored] !and if that enough when you call the sheet stains type people ! you have to be a god dam mind reader and I mean the back ground noise you have to hear en-between forty other people playing with them self's or each other ? while cooking and eating brown rice ! and maybe a dice game on top of it going on ! any ones guess ? all I know is I spent 30 minutes and that was just for her to try and spell my god dam name ! and get phone number that I am pretty sure they have with the god dam billing service ! all I know is it has to be the god dam rudest company I ever dealt with ! it sounds like 100 dam brat kids on a school buss trying to act like a adult's and all the while shooting off bottle rockets and still playing with each other ! and they know they can keep playing the god dam rude game of the back ground noise and playing with each other ! because of the god dam 400 dollar's they screwed you for on the contact ! there name should be (((( USSR HUGH.WE SCREW YOU .NET ! )))) THERE IN MY BOOK ARE LEADERS IN BEING AXX- HOLES . FROM ME HERE ALL DAY !
My 85-year old father recently contacted Dish TV about getting a package deal for TV service and also internet (which they bundled through Hughes Net). A Dish representative came out and set up both the TV and the internet. He explained my father would have both; it was a 2 year contract and didn't explain that the internet plan was a 'Data' plan - mostly used with cell phones. Residential areas mainly need 'speed' plans due to different requirements. Computer internet usage in residential areas is often determined by Windows upgrading itself or security updates or even streaming on TVs. My dad uses internet for both his computer and TV (and even his house phone). They never said that after 10GB of data, his internet speed would go down to 1 Mb/s - slow enough that most items won't work properly. The box that Dish set up with this 'bundle' and the computer went through the data in just 1 day and for the rest of the month Dad’s at 1 Mb/s; his phone has a 1 second delay for anyone talking (not only hard to talk but using 911 is a major concern) and Netflix will not stream any movies. He tried numerous times to figure out why he had slow internet. When I contacted Hughes.net to try and help, they told me to disconnect his TV box and his computer... I asked what was the point in having internet if everything is disconnected. They then tried to sell Dad a higher data plan. Of course, any 'data' plan would have the same issue and they wanted more money. When I tried to terminate Dad’s plan (which is what he wanted by then), they said there would be a termination fee even though they set up a bad product for my Dad’s situation. Dish and Hughes.net set my elderly father up in a bad contract and won't rectify the situation.
It’s sucks so bad. We are supposed to be picking up 25 megabytes per seconds but now we were picking up 10 kilobytes which isn’t even “1” megabyte per second. We’ve called at least 10 times In one week and they do nothing except say give us a number that we can reach you on and say they will call in an hour then never get a call back. There internet sucks it’s horrible for anything you want to do!
nothing like being screwed in america for internet ! and Hughes.net there the finest I ever found yet . they must be proud of there GOD= 666 .net . I feel for ya .god the same crap here .they bend you over and love you and count your cash in your wallet and all the time your still on the phone with then trying to under stand slang american with a party going on in the back ground ! good by good luck .end of line .
Same here...They never call back and the service is horrible. I was down a month (and made about 12 calls to them) and they insisted nothing was wrong...finally one guy ( that I could understand) said the dish was out of alignment ( on the PHONE) and 4 days later it was moved to a better location. I DID get a credit of 1 month (!) and am in that credit period now attempting to switch providers...But a 'chat ' with Hughes stated Ill be assessed a 340 termination fee. It was THEIR performance that caused my decision to leave...and Im hoping that the history of issues ( which earned me the credit) will be enough to waive the 340 fee...but just in case, Im locking down my bank account by getting a new card.
I signed up through Dish Network, was NEVER informed of a 2 year contract via Dish Network for the internet through Hughes Net. Tried to cancel today due to flooding in my area that required me to EVACUATE my home, and am being told it is a $380 cancellation fee. I argued with them for 20 minutes, he came back and says "since you were never informed of the contract, we will lower to $180.". UHHH no! You just admitted I was not informed of the contract therefore you cannot charge me. I will sue them if I receive a final bill for any cancellation fee.
Update on this?
OMG. Wish I saw this before getting involved with this company. Everything I see above is exactly what happened with me. When I signed up I told them what we were doing with our devices and asked them what they recommended. I took their advise only to find out it was completely inefficient. I knew of no contract and am now being charged $ 265 early term charge. Royally sucks. I'm 49 years old with no credit issues. I refuse to pay this crooked company anything.
Yep Hughes Internet SUCKS and the customer service does also. I live in VA and my service comes out of CA. This is the message I get all day long: Problem with wireless adapter or access point, and a network cable is not properly plugged in or may be broken, as I tell customer service they say you have great service, and the weather could be bad in CA. I really don't care about the weather in CA I live in VA. I sure hope my two years goes real fast.
I signed up in 2013 and have been a steady customer since. We finally got fiber in so I tried canceling hughesnet. They refuse to cancel. I got my bank to block their withdrawals and now they say I owe them $365 for the 2 year contract. That was up years ago. They had lousy service the whole time but it was all I could get here. They lie and are fraudulent. A corrupt thieving company. Nothing but trouble, like a snake biting that won't let go.
When I cancel my service, and they send me a final bill, I will pay it in the proportion to the amount of internet I received while paying my full monthly bill.
I didn't get 100% service, they'll get 63% on a monthly basis until I feel it's paid off.
BIGGEST rip off service around, and as stated earlier, I connot for the life of me understand how they are not out of business.
I have 11 months to go on my contract HughesNet is the worst I've ever seen I just wonder how much I would be charged for early cancellation
I was on Hughesnet for 4 years and quit. They claimed I still owed them for a 2 year contract - $365. They kept renewing the contract without my knowledge I think.
Make sure you do NOT have automatic deductions from your bank or they will use it.
early termination fee...$400.00
I am having to move to a residence that says I can't attach HughesNet equipment to their home or put a pole in the ground on their property, so, I called HughesNet today and they told me I have to pay the $400.00 fee anyway for canceling early...
I told them I could get them a letter from the owners, but they said it would not make any difference...
He actually told me I should move somewhere that allowed HughesNet!
I called my credit card company and they said the only option, if I can't resolve the issue with them, is to get a "new" credit card number...
However, if I don't pay them, my credit rating will be affected...
I am "constantly" having trouble with HughesNet ...It's so slow and cuts out all the time...It is a lousy service and VERY expensive for what you get!
Plus, I initially had to pay $125.00 up front to have a pole installed in the yard of where I presently live...
This company was my "ONLY" option for internet at the time as I live in the country...
I would love any advise on what to do... Thanks, Summer
The complaint has been investigated and resolved to the customer’s satisfaction.
double charged for installation w/in 90 days of initial service
HughesNet dispatched THEIR contracted technician within 90 days of initial installation (by another of THEIR contractors) because I couldn't receive service. The dispatched service technician advised that the original pole & dish was improperly installed & needed to be moved to restore service. I paid the HughesNet technician who installed my service originally $125. The second technician sent by Hughsnet required payment of $125 to reinstall the pole & dish & HughsNet refuses to credit my account or resolve the matter with THEIR contractor who originally installed my service. I have filed a complaint with the FCC. Any other suggestions for recourse?
The complaint has been investigated and resolved to the customer’s satisfaction.
THYE DID THE SAME TO ME
THEN THEY HOOK YOU UP WITH SOME ONE, NOT AN AMERICAN WHO DOES NOT CARE, WHO DOES NOT HAVE THE ABILLITY TO HELP>
THEY GIVE YOU INSTRUCTIONS THAT CAN, IF YOU DO NOT WATCH DELETE INFORMATION ON YOUR COMPUTER.
IN ALL THEY NEED TO BE SUED AND STOPPED.
contract and slow internet speeds
I to like everyone else have been having problems with Hughesnet service for a very long time. I have been a customer since 2005 and I would do anything to get out of contract. I finished my first 24 month contract and I get a call from customer service telling my if I upgrade my modem my speeds will be faster and like a [censored] I do it but I also had to...
Read full review of Hugheschanged service to prevent vpn
Hughes networks made changes on their network to not allow vpn access. I have a machine that will vpn from any location ie.. coffee shop, my house (roadrunner), work, ect... It will not vpn on Hughes network router as of a month ago. There are no supervisors or managers available from Hughes and no one to escalate my call. Formal complaints should be addressed to Hughes Network 11717 Exploration Ln German Town Md 20876. I would recommend that rural folks rally here for a class action lawsuit against the company and file grievances for refund of unopperational services.
The complaint has been investigated and resolved to the customer’s satisfaction.
fap
I only found out this morning that any page browsing, game playing and even accessing your email account goes against your FAP. Now please someone tell me how this is anyway fair.
I acknowledge that I did exceed the FAP yesterday morning and that I did wait the required 24 hours, when in fact by trying to access my email 2 hours prior to the FAP being taken off I have to wait an additional 24 hours. I would not have known this if I had not been able to speak to a CSR who could actually speak English.
People I say let's not let them get away with this. I mean after all we pay for the email account that we are being locked out of.
Let's bombard the Corp office's with letters of complaints.
Here are the addresses I use.
Hughes Network Systems
Customer Relations
11717 Exploration Lane
Germantown, MD 20876
Hughes Network Systems
Customer Relations
100 Lake Forest Blvd
Gaithersburg, MD 20877
I have used these address so often that I have them memorized.
I will not give up until things are improved for those of us that keep them in business and you shouldn't either.
The complaint has been investigated and resolved to the customer’s satisfaction.
Here is information regarding a Class Action Lawsuit against HughesNet:
http://www.druginjurylawyerblog.com/2008/09/pbm_files_class_action_against.html
PBM Files Class Action Against HughesNet --- Satellite Broadband Company
The law-firm of Pogust, Braslow, & Millrood, LLC, recently filed in the U.S. District Court, Eastern District of Pennsylvania, a lawsuit against HughesNet, Inc., Hughes Communications, Inc., and Hughes Network Systems, LLC, for breach of contract and frauduluent business practices involving the marketing of the HughesNet® Satellite Broadband Network System.
Filed on behalf of HughesNet® subscribers and consumers, the Complaint alleges inter alia that the satellite broadband Company's nationwide advertisement of "Highspeed Internet by Satellite: Wherever Whenever" was materially false and misleading.
The class action lawsuit also alleges that HughesNet intentionally "oversold" its bandwidth, whereby thousands of HughesNet® subscribers and consumers were subjected to limited Internet broadband accessibility, speed, functionality, and connectivity.
Additionally, it is alleged that HughesNet actively marketed HughesNet® subscribers and consumers to upgrade their broadband plan under the representation that such would result in faster Internet broadband access. Despite this, HughesNet® subscribers and consumers experienced significant broadband delays, including extremely slow uploading/downloading speeds, unreliable connectivity, and the inability to access email. Furthermore, HughesNet® subscribers and consumers were often required to incur additional costs, fees, and early termination penalities, as a result of HugheNet's false advertising.
If you or someone you know is a HughesNet® subscriber and/or customer and have experienced similar Internet broadband related issues, please contact our law-firm for a free consultation.
repair bill
I was not able to get on line for 7 days so hughesnet sent out a repairman. I was told a service call would be 125.00. I agreed but when the serviceman came out he said I wouldn't have to pay the service call because the part on the dish was installed wrong and moisture got in and keeped the signal from getting through. He also said I was still under warranty. Then I get my Discover bill and they charged me 44.21 for which is what I should have paid for the month minusthe charge for the 7 days I was without service. Instead my discouer statement showed 169.21. 125.00 plus the 44.21 reduced monthly charge. I called them and complained and they said they would have to check with the boss and call me right back. I have not heard anything from them for two days. July 5 th is the last day of my warranty and I think they are waiting to tell me I'm out of warranty. If you can help I'd appricate it because being retired and on a fixed income a125.00 is a lot of money. Thank you.. Gary,
The complaint has been investigated and resolved to the customer’s satisfaction.
What you need to do is call back and tell the rep you want to speak only with a sup. or member of mgmt about your problem. If they try to insist on not letting you speak to 1 or hang up on you report them to FCC immediately.
installation
We went with Hughes because our friends had a 7000, & being a snow bird can install that unit where ever he goes.
We ended up with a 9000, the installer shrugged his shoulders & said, my boss says you will have to take a installers class.
The gist of this letter...we apply for a class, Lea Hunt with RSI says...sorry, but you have to work for a satellite company.
Randy Brown
I am retired. & Now I can't move this unit without paying $160.00 to reinstall it . & some companys out there will only do new installs, this is crap.
The complaint has been investigated and resolved to the customer’s satisfaction.
ge janab keua hall he
return policy, fap, customer service or lack of!!
I currently live in a very rural community with cable internet stopping 2 miles up the road. I was sucked in on the fast internet ads for hughesnet sattelite internet. I had satt. internet about 7 years ago, and it had no kind of FAP( fair access policy), which means it was insanely fast and had no limits all for the same price. So i went ahead and bought the hughesnet equipment so i wouldnt have to sign a long term commitment. BIG MISTAKE! I was told it (hughnet) would work for x-box live. Lie #1. I was told if i upgraded to the pro plan it would support x-box live. Lie #2.I was told of unlimited downloads with an upgrade.Lie #3. I was told if i cancelled my service i would be given an address to return this junk. Lie #4. I have been calling everywhere just to get a damn address so i can send this junk back, and get transferred to some 3rd world country where u cant understand a word their saying. Now they're trying to give me credit on my account which i no longer have. I've been fighting with these [censored]es for 2 months now just to get an address that i can send this back to, so i can get my money. Don't know if it will ever happen. Can anyone help me; [protected]@yahoo.com orcall me at [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
unfair use of act! fair usage
I was being capped off @ 200m daily when I am paying for 375m daily. Hughesnet did acknowledge this error but refuses to refund in any manor! I will switch asap. DO not go with hughesnet. Look at all options first!
The complaint has been investigated and resolved to the customer’s satisfaction.
I pay $85.00 monthly to recieve a 410MB a day HughesNet service plan! If I exceed my daily limit my service shuts down for a 24+ hour period. I have no other option besides dial-up because I live in the country. When I see that most consumers are being offered bundled packaged of phone/TV/internet for less than what I pay for HughesNet... I am sickened. This is clearly a case of "PRICE GOUGING" by HughesNet! HughesNet has a package offering unlimited downloads but the cost exceeds $300 monthly. Things have drastically changed since HughesNet services have become available. With the onslaught of services for PC/MAC, iPads, iPhones, BluRay, Netflix, XBox... all software updates needed on a daily basis to keep these services including the operating systems well exceed what they are pushing off on their customers.
No unfortunately we don't. We are in between two larger cities by 20 miles each..lol so of course I have to pay a fortune for satelitte TV also, but at least it works as promissed! No cable is offered past a specific road about 8 miles west.. and 4 miles east, lovely eh? I can pretty much get any dial-up service out there, but that's my choices... even 2 neighbors have hughesNet.. same problems!
you are allowed a certain amount of MB downloaded per 24 hours (like 375-400 is what I pay for, because I have upgraded to the business plan and beyond because that will help they say! wow) Still have 6 months of contract left I believe..it may be more like Feb 2010...
However, I will go to the Better Business Bureau website like the post above suggested, something has got to be done with this, it's pretty much a monopoly, they have you right where they want you! Contract, most that have it do not have the option of anything other than dial-up..yahta yahta! As sad as it is, I'm glad to see that my household is not alone in the situation!
I had to pay over $600 for installation and set-up. Was great for about 6 months... then they started the fair access policy. Don't know how they find it ligitimate to use the word fair in that statement! Pay and we limit you is more like it. Then you have to wait for 24 hours before it resets... so even weather.com takes 15 min. for the page to load... what a bunch of bs! No use calling because just like the above post..you have to just keep upgrading and spending more and more, for what I'm not sure, still have the same problem at $99 that Ihad at $59 a month lol!
I alos have hughesnet and am complely fed up with the fair access crap. I have upgraded twice now paying $99 a month for dial up speed 4 out of 7 days a week due to the so called threshold. How can they limit your access when you pay more and more and MORE money, after expensive installation charges and the steep monthly cost?
I find it to be the worst possible service for the amount of money that I have to pay out each month. Will definitely be looking into wildblue satellite or just simply dealing with dial-up if I get the same service! Where I live DSL is not an option...it's either dial-up or satellite.
Thanks HughesNet for "allowing" me to have high speed internet that costs a fortune at your discretion... when it's fast its fast.. but like I said, not as often as it should be when you are paying that much for home based internet! Terrible, I will NEVER recommend to others!
I also have problems with their service. Please contact the Better Business Bureau at www.bbb.org That is the only way that we can make sure something gets done.
fap mode
Ok you can see I'm from a little hole in the wall town in kansas, actually outside of town about 5 miles. I live on a farm, so internet was either very unreliable but extremely fast and cheap Pixius, or Hughes Net. We had Pixius for a while then we had no internet for a month, so we switched to Hughes Net. We looked at the website and watched the commercials over and over again. We got it 2 years ago this September, Halo 3 had just come out so I beat the campaign and decided to play it on Live. So I when I was in the matchmaking lobby of the game no games that I could join would show up so my mom decided to call customer service because of this and the internet was going slower than usually for the past couple of days. Finally after the FIFTH call the guy answered our question, "You broke the download threshold mam." Boy oh boy did every single family member get mad. We are a mac family so updates are huge. I can't download all my windows and mac gaming and developing stuff. Thank the lord that my contract with them is up in a couple of months. But when we looked at the website there wasn't a download threshold thing on the chart what so ever. I don't know how many times we go into FAP mode because of me, but usually my parents are madder at Hughes than me. I just want to start a petition and or have billions of people go to hughes website all at the same time. Oh and don't get Wild Blue, same people just a larger download threshold but bigger price i think.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wildblue is actually a different company.. they're partnered with Dish Network. They have a download threshold of 1200 MB *Monthly*. If you cross the threshold, your internet slows to
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YOU ARE ABSOLUTELY CORRECT! I just posted a similar complaint. I was told the best time to watch my NETFLIX movies was between 2am-6am PST! Yea right, I pay $80/mo. but need to wake up in the early dawn to do ANYTHING online! They (Hughes "foreign" techies) told me I am in the plan that provides 300 MB-- but I forgot to ask and they didn't tell me that, that was 300 MBPD (PER DAY versus per second, or whatever)-- it's running at around that speed...
Just a Girl wanting what I paid for...