Menu
Hughes Customer Service Phone, Email, Contacts

Hughes
reviews & complaints

www.hughesnet.com
www.hughesnet.com

Learn how the rating is calculated

4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Hughes has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Hughes. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hughes reviews & complaints 636

Filter reviews by rating
5
3014 reviews
4
1 review
3
0 review
2
1 review
1
2 reviews
Sort by:

Newest Hughes reviews & complaints

ComplaintsBoard
A
10:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes billing

Our daughter-in-law had Hughesnet for her computer and because she didn't have a bank account, the automatic deduction came out of my account. That would have been OK, except on January 1, 2011 they had a fire in which she and our grandson died. Their home burned to the ground along with their computer and all the Hughesnet equipment except the satelitte dish. On January 12, 2011, I called Hughesnet customer service and explained the situation and told them I wanted to cancel service. They said they would do that. I just discovered yesterday that the payment has continued to be deducted from my bank account. After being cut off the phone 3 different times, having to send death certificates by fax and being transferred around for hours...I was told that even though Hughesnet customer service could see that there had been no activity on the computer since January 1, 2011...and that they could see that I had called on January 12 (apparently they show for tech support on a computer that no longer existed), they would only refund 29 days of payment AND they want me to pay $350 for their burned equipment, AND they want me to package up the satellite dish and send it to Maine. It's one thing to have to pay for the destroyed equipment...another thing all together to have to pay for 8 months of service that was clearly not used. Their customer support was awful. Reason would indicate that my call to cancel service on January 12, 2011 was clearly NOT for tech support, since there was nothing left at that point to support. But now that they have $450 of my money...they are not willing to refund and in fact want an additional $350. My son has not been able to deal with the situation...he is overwhelmed with grief over the loss of his wife and son. I sincerely hope that none of you have to experience this type of loss, but if you do, hopefully you will not be dealing with Hughesnet.

Read full review of Hughes and 1 comment
Hide full review
1 comment
Add a comment
S
S
Smitty48
Pagosa Springs, US
Dec 02, 2009 3:36 pm EST

Hughesnet should be sued for false advertizing. Slower that dialup most of the time. Dealing with idiots who can't think for themselves in India. You can't get anything done in under 30 min on the phone. They can not transfer you back to someone in America that could help. You can never get anyone in India to fix a problem.
I suspended my service and when I tried to reconnect it some idiot turned it on on the wrong transponder and it took about 40 hours on the phone and talked to 10 different people finaly got someone in America that fixed it in 2 miniuts.Go figure.
There billing sucks also. Even if you are paid up for 6 months in advance you are charge for service of another month when you can't have it suspeneded for 2 days into the next billing cycle. Then they won't give a refund, they want to keep the money untill the next time you reconect service in max of 6 months.
I have had Wild Blue service before and will go back to them. At least you can talk to someone in America

ComplaintsBoard
H
7:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes scam

I worked for HughesNet from February 2010, until September 2011. I've bit my tougne up until I was recently fired, for a low performance factor. So now I will let you all know the truth. I used to come on here and pretend like our service was good, and try and help people who said our service was awfull, well let me tell you the truth finnally...

HughesNet is a RIPOFF!

Customer Supprt - India
Billing Support - India
Sales - AMERICA
Installation Department - AMERICA
NONE of the departments help each other, we never know what the hell is going on in INDIA!

Their service is awfull. We limit your bandwith for a 24 hours period. Basic service = 200 Mbps, which is NOT a lot at all. Like movies? TOO BAD! You'll go over! Download video-games? NOPE! Not anymore! Go over your limit there as well! Unless you're going to get on Facebook, for 30 minutes a day, and check your e-mail, you WILL go over your limit. Which is a rolling 24 hour period! So if you go over your limit at 5 pm... STAY OFF THE INTERNET UNTIL 5 PM THE NEXT DAY! Any usage will change your time frame for the 24 hour period.

In the sales department, we are forced to lie to you. Tell you what you want to hear. I lost my job because I wasn't forcing this ### service down peoples throat enough, so now i'm jobless. I rather beg for money than scam more people out of their money. If you can get Hughesnet, DONT! Stick with Dial-Up! It's faster! If you have any questions on the service send me a message, i'll gladly answer any questions.

Bewarned!

Read full review of Hughes and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
Roger Burns
, US
May 30, 2017 12:40 am EDT

Had I really known anything about this bunch other then what there lying rep. told me The would have had to pay me to take these services! TOTAL CRAP!

D
D
DeepWater_01
, US
Jul 02, 2013 3:22 pm EDT

On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of Law to them they backed off from the $5 a month they seemed more than determined to charge me.

On 12 June 2013 I noted the attributes of my account had changed from the original settings agreed to at the time of enrollment. I had agreed to 10gig of access time during the day and UNLIMITED access between the hours of 1am and 9am. The account was changed to 10gig during the day and 10gig between the hours of 2am and 8am which you know makes this account useless for attempting to do much of anything considering nearly every ISP Provider out there has a basic cap on accounts that goes no lower then 250gig which is AT&T where the rest pretty much cap their accounts at 500gig a month. Since 12 June 2013 I have been in contact with HughesNet more times than I have digits to count on and every time I was told the original settings on my account would not be restored, basically they do not have a plan with those settings. I informed them this was not my problem and they were NOT going to make me responsible for a mistake an individual in their company made. I made clear if the position were reversed they would be more than happy to charge me what ever they could get away with having the problem turned to me.

I have had some 3 to 4 calls returned to me from individuals who I could barely understand and were NOT fluent in the English language. Above all they would never answer one question … “Are you going to restore the original settings to my account ? ?” but would always attempt to offer me some pacification to the account amounting to NOTHING acceptable always telling me there are no such setting on my account but could not answer why my account had these exact attributes for the last 2 months. I took to asking the one question as soon as I knew who I was speaking to and continued to ask the same question regardless of what was said to me. Eventually in conversation with the last two people at HughesNet I spoke with would tell me “NO” and I would terminate the call with them. Nothing more was needing to be said if they were not going to restore the original settings to my account agreed upon at the time of enrollment.

I have sent them several mails letting them know I am going to take action against them by first making public knowledge people they have done this to can file a Lien against the company by the individual simply sending them a bill for the lack of service they were and have been robbed of. You are also allowed by Law to charge the Company a reasonable Labor Rate for your time it has taken you to deal with this situation, normally around $65/hr. Note links below …..

http://www.digtriad.com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It

http://yourbusiness.azcentral.com/place-lien-against-company-2682.html

The next thing I allowed them to know was that I had intended to establish over 3K links to this information daily which would eventually put them in the top 5 of every major search engine showing their complaint status first and their business attributes second. Notably they seemed to be concerned at this prospect but not enough to restore the attributes of my account. I made clear to them in mail they could not offer me a Popsicle and attempt to make me think it was a Steak Dinner, just not going to work with me. I also allowed then to know any negative action on my account would be an admission of further guilt on their part for what has taken place on my account. They to this day have not tampered with my account but have not corrected it either. It is now 01 July 2013 and nothing has been done to correct the attributes of my account to what was agreed to at the point of enrollment 13 March 2013.

I can only hope as many people as possible get their hands on this information and not only use it against HughNet but any MAJOR company that has done any individual wrong costing the individual where it should have been the responsibility of the Company to make good.

ComplaintsBoard
M
9:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes no service

To; ceo of hughesnet
From mike and maryjane norpel
Hc2, box 63c
Williamsville, mo., [protected]
[protected] or [protected]

I have been qualified to get hughesnet service under the recovery act for months now but am still waiting for installation. I have called many times but get no answers. the us dept of agriculture has even written your company a letter in my behalf but still I get no internet installation. some of the people I have spoken with at your company get downright rude on the phone to me. they tell me they have no record, then the next will find it and say someone will call me in 48 hrs., but nobody ever calls. it has been a couple months since someone called and took my payment information, telling me someone else will call to schedule the install in a couple days, but that never happens.
For some reason your company makes it impossible to talk to someone with authority, and when I have asked to speak to such a person I am told that I am not allowed. this is poor customer service on hughesnets part.
I have asked who handles the broadband program under the recovery act, and they will not tell me nor will they let me talk with such a person to get help with my problem. the ag dept tells me your company was given a sizable grant to get broadband to those without internet in rural places and should be making that happen. I am going to file complaint with my senators offices, the fcc, and a formal complaint with the agriculture dept.in washington dc.,. it seems to me that you have taken taxpayers money and do not want to give the service that it was paid to you to provide. note; again before labor day weekend I called and was told someone would be back to me within 48 hrs.,. again it didnt happen. would u rather I just didnt do business with you? seems that hughesnet got that huge grant to get internet to rural areas, pocketed the money from the govt and dont want to give any service for it.

Read full review of Hughes and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
SONDRA SATCHER
,
Sep 15, 2008 3:52 pm EDT

I apllied for Hughesnet in May 2008. I called for rebate info in June 2008. I did not call for service because I had not checked the service or tried to use the service. When the installer hooked it up, he asked me to sign and told me that everything was working. I saw the computer was online(but it wasen't) so I signed and he left. I was in the process of building a house, so checking for internet was not the first thing on my list of things to do. Later around the middle of July I checked it and it didnot work. I first tried to call Belkin, the Router company, They directed me to Hughesnet. I also called the installer, who directed me to Hughesnet. I called hughesnet and they gave me some instruction on disconnecting it and letting it sit before reconnecting it back up. I did this and it didn't help. I didn't call them back right then, because I didn't have time. I called back in August when I really needed the internet service. They said it was the modem and they were sending out another one. Now it is September 15th 2008 and I still have no service. Now they say that they cannot credit my account for no service for these months, because I did not call. and there is no telling when I will get service, because the modems are on back order. So I have never had service and still do not. Whats worse is they will only credit my account for 17 days, the time of the last call August 29, 2008. I am sending this to Better Business Bureau and to my Lawyer to see what can be done. Thsi is not the end of this. They will not take advantage of consumers in this manner.

HughesNetSales
HughesNetSales
Germandtown, US
Sep 05, 2011 7:43 am EDT

Hello Mike!

I work for HughesNet in the Sales Department. I apologize so much for your frustration with the experience you have been having with our company. I have checked our data base with the address and both phone numbers you have provided above. You are not in our system for an installation. Data is kept online for 120 days via Orderstatus.HughesNet.Com - I have also ran a check on your physicall adress provided, and it's detailing that you are NOT eligable for the recovery act. Eligability is based on a number of circumstances, set forth by both Hughes and the Recovery & Reinvestment Act.

Contact Information:
(Listed Below).

- HughesNet Sales

Name: Hughes Network Systems, LLC
Phone: [protected] * Corporate Office Number
Tech Support: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Robin Chapman (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)

B
B
budparker
OKC, US
Sep 06, 2009 4:13 pm EDT

Here is information regarding a Class Action Lawsuit against HughesNet:

http://www.druginjurylawyerblog.com/2008/09/pbm_files_class_action_against.html

PBM Files Class Action Against HughesNet --- Satellite Broadband Company

The law-firm of Pogust, Braslow, & Millrood, LLC, recently filed in the U.S. District Court, Eastern District of Pennsylvania, a lawsuit against HughesNet, Inc., Hughes Communications, Inc., and Hughes Network Systems, LLC, for breach of contract and frauduluent business practices involving the marketing of the HughesNet® Satellite Broadband Network System.

Filed on behalf of HughesNet® subscribers and consumers, the Complaint alleges inter alia that the satellite broadband Company's nationwide advertisement of "Highspeed Internet by Satellite: Wherever Whenever" was materially false and misleading.

The class action lawsuit also alleges that HughesNet intentionally "oversold" its bandwidth, whereby thousands of HughesNet® subscribers and consumers were subjected to limited Internet broadband accessibility, speed, functionality, and connectivity.

Additionally, it is alleged that HughesNet actively marketed HughesNet® subscribers and consumers to upgrade their broadband plan under the representation that such would result in faster Internet broadband access. Despite this, HughesNet® subscribers and consumers experienced significant broadband delays, including extremely slow uploading/downloading speeds, unreliable connectivity, and the inability to access email. Furthermore, HughesNet® subscribers and consumers were often required to incur additional costs, fees, and early termination penalities, as a result of HugheNet's false advertising.

If you or someone you know is a HughesNet® subscriber and/or customer and have experienced similar Internet broadband related issues, please contact our law-firm for a free consultation.

ComplaintsBoard
B
3:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes download allowance disappearing

The government agency that regulates satellite internet providers is the Federal Trade Commission or the FTC. I have filed a complaint with them about Hughesnet's "Fair Access Policy" and suggest that anyone having the same trouble as I am do the same. The FTC website is http://www.ftc.gov/

This is my story:

We have Hughesnet as our internet provider because we live in a rural area and this is the only high speed internet service we can get. We signed up for this service because we received a notice giving us a special price as part of the U. S. Government Recovery Act. Because of the special price we were given, we have a download limit of 200 MB per day. We have had the service for about 7 months.

During this period, their modem has locked-up on average 5 times a week which requires us to unplug it and then plug it back in and wait until it resets itself. Now, for the past week, we are losing our download allowance without even being on the internet. I did as they suggested and unpluged their modem from our router and we still lost download allowance...again and I stress, we were not even connected to the internet. It doesn't seem to matter whether we are connected to the internet or not, we quickly loose our download allowance. I have turned off all automatic updates for our software and it is still happening. We have a wireless router that is password protected and I have changed the password several times but this has made no difference. We have a virus protection and firewall so the possibility of a virus causing this is slim.

I have called their so called "customer service" department every day this week hoping I will finally get someone who will help me but so far they all just tell me it's basically my problem and they are not going to do anything. I have complained about their faulty modem numerous times but they don't seem to care. Each time I call, they tell me to do something like stop all automatic updated, unplug the modem from the router, etc.. I do this and when it makes no difference, I call them back and they just come up with some other excuse as to why this is happening.

Hughesnet has a monopoly in rural areas because we have no choice other than dial-up which is like having no internet service at all. It seems to me like they are ignoring our complaints because they are causing this to happen in an attempt to force us to upgrade our service at $25-$30 more a month. We seem to be at their mercy.

Read full review of Hughes
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hughes - false advertising

I have been with Hughes Net for about a year, nothing but problems. I have contacted them so many times it is not even funny. I have reported them to the FCC, Attorney General and they wrote them and said that the problem had been resolved. Took months to get a service man out and he replaced the modem, but the problem is not the equipment at your home the...

Read full review of Hughes and 9 comments
ComplaintsBoard
L
3:14 pm EDT

Hughes scam

I paid $400.00 to have Hughes Net installed. I was never told that there is a limited amount of download unless you download in the middle of the night. Will I have to go to work to pay their $70.00 a month so that does not work for me. When I signed up the technician told me all kinds of information but the lack of download. I have now wasted $400.00 on two months of service. They want another $100.00 to uninstall the equipment. My husband will have to take it down and we will mail it to Maryland to avoid the $100.00 fee. What a scam!

Read full review of Hughes and 4 comments
Hide full review
4 comments
Add a comment
J
J
Joe1955
Winona, US
Jul 11, 2009 1:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am (not so) proud to announce that I have Hughes Net high speed internet connection (Pro Plus) since 4 days.
Aehmm - I had high speed internet access for approximately 12 hours. Since than the ridiculous FAP kicked in and stayed in for the last 3 day’s. What have I done? Did I overload my computer? Did I do anything what an internet provider does not expect from his customer? I commit, I did actually use the internet. I was in a forum, I did watch 15 minutes a news broadcast from Germany and I wrote 4 e-mails to my friends.
Well, now I have high speed internet connection if I actually not using it.
I am not willing to watch constantly the System Status page or count each bite that I surf in the net, I will terminate the service immediately since I still in the 30 days time frame.
The installer asked me for a additional $ 125 because I didn’t like to have the dish roof mounted and needed a pole. The installer refused to give a receipt for the $ 125. This ringed the first bell.
If you are really need high speed internet and noting else than Hughes Net is available, move into the city limits. Hughes Net is expensive and does definitely not provide high speed internet connection. If you use the internet for more than reading and writing e-mails, consider dial up, because it is faster.
Sorry for my English, I am German but you got the picture.

M
M
Michael Shipley
Clinton, US
Jul 25, 2011 3:21 am EDT

I got hughesnet on 6/01/11 and was initially pleased with the speed.
When I first called to order the service, I went ahead and purchased the maintenance plan for an additional $6 per month.
After about 2 weeks, the service would stop between 5pm and 8pm. So I called and scheduled a technician to look at it, and it was scheduled for the following Wednesday. On that day, the technician called to say that he would be out shortly after noon and to inform me that I must pay him $125 out of pocket for the service call!
I informed him of the $6 monthly service fee and he said I would have to take it up with Hughesnet. Anyway. I talked with Hughesnet and finally got it straightened out (or so I thought) and they finally agreed that they would waive the service charge.
But in the process of changing the service order to reflect this waiver, they had to reschedule the service visit for another day (rediculous).
So another week passes and finally, the service guy calls again to schedule the visit on the following Monday. That day comes and he again calls to say that he was informed to charge me the $125 service charge.
So I call them again to get this fixed, well guess what? In the process of fixing the service request, again they had to reschedule the service visit, and the service guy had nothing to do but wait on the new service order, but because of their assinine policies he couldn't come out that day.
At this point I was furious and told them the next visit better be to disconnect my service and send me a return box for their equipment. And they acted like they couldn't care less about the cancellation.
And here's the best part: It was 2 weeks before my month's service was up when I put in for the cancellation and the customer service person told me that if I decided not to cancel before my service was up I could with no charge, but if I let service lapse and decided to turn it back on, I would be charged a $25 reconnect fee.
I talked it over with my wife. and decided that even though the service was crappy, it was still better than dial up. So I called Hughesnet to tell them that I wanted keep the service, and even though it was still week before the cancellation I would have to pay a $25 cancellation fee to have it restored! PLEASE SAVE YOUR SANITY AND STAY AWAY!

S
S
surfpoolside19401
Montgomery Village, US
Jun 13, 2011 1:56 pm EDT

The website is very clear in its explanation of the Fair Access Policy. You should have read all of that information first instead of relying on your installer.

H
H
hixond
Klamath River, US
Jun 11, 2011 4:17 pm EDT

The same thing is happening to me right now. Was not told anything about the usage, we have four laptops, by 5 pm all the usage that we are allowed has been used. I did not know that I would have to get up in the middle of the nite to get on my laptop if it was something important. I purchased my equipment new, but when something had to be replaced they gave me a used one, when I questioned it they said that is how they do it. I am disconnecting them myself, going to the bank to have auto payment stopped. If they want the rest of the money on the contract, they can sue me, I have three pages of phone calls that I made to them concerning crappy service. I have advised all my family and friends not to go with Hughes Net.

ComplaintsBoard
S
7:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes hughes net

I had gotten Hughes net about a year ago since it was the only thing avalible in our area other than dial up. HUGE MISTAKE! The equipment its self was $400 something, plus the so say free installment was $175. They said free install for a house, well I told them we weren't in a house, but in a camper. So the guy comes to install my internet and he's charging me $175 for the pole to put up. I told him the lady said it was free EVEN WHEN I TOLD HER I WAS IN A CAMPER AND NOT NO HOUSE! Well my boyfriend comes home telling the man we don't want the internet. The guy calls up his manager/ boss lady and he tells him if we don't pay up to take the $400 something dollar equipment that we paid for! No no sweetheart, we paid for it so we do what we want. Then they were gonna have to call the law. It's private property, the officer will say take it to small courts claim. So finally being nice my boyfriend gives him a check for $175. Well I download my favorite game IMVU not knowing about the internet usage the sales person never told me about! So my internet starts to act up and we call the sales person. She tells me what to do and my internst starts to work again. Well we decided to cancel since it costs to much and to much stress the people says they will take out a $300 something cancel fee. (I forgot how much but it was around that area or more.) So we are now waiting for that year or so to go by before canceling our services so we wont have to pay a stupid fee. Wish we would of gone with Dial up, oh and now I can't play my IMVU game no more. I don't know what Hughes net did, but now it wont work when it will work on other internet services. DONT GET HUGHES NET PEOPLE! PLEASE!

Read full review of Hughes and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
gene wright
Cushing, US
Aug 17, 2009 5:27 pm EDT

I pay 69 dollars a month and my net runs so slow i should get a cheap phone connection. can not upload pictures, runs very slow. Is there any thing I can do to get them to improve the service. I have talked to the people over seas wherever that is, he finall said a teck person would call me back, that wasa last week . and hughes just added some more load to a already over loaded unit. I guess money matters more. Is direct or wild blue any better?
thank
gene wright

ComplaintsBoard
W
4:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes very unreliable

Very poor reliability. There is built in latency; every mouse click must go up 25, 000 miles to the satellite, then down to the ground station, before it's on its way on the Internet. That's an issue of physics - not a fault of Hughesnet. However, the number of instances of DNS failures, failures to connects, "this website not available, " and similar technical network errors, which you would normally not assume were a problem of the ISP, are enormous. During some periods these errors can run to over 25 per cent. Because of the latency, satellite Internet is only a good choice if dial up is your only other option. Even then, dial up may be better for telnet. If you must use satellite, I recommend looking at one of the other satellite providers. I have heard that other satellite providers offer better bandwidth options, though I can't confirm this. My Hughesnet modem broke very shortly after it went out of warranty. Naturally, they were happy to sell me a new one at a discount, with a new contract. On the plus side, their off shore support personnel, though they seem to only be reading from scripts, have been able to resolve all problems, and they always call back.

Read full review of Hughes
Hide full review
ComplaintsBoard
T
3:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes customer service

I called Hughes Net preinstallation department and ask to speak with a manager. A manager by the name of Juley answered the phone and was very unprofessional and rude to me. I can't believe a manager could act like this. I am going to go with a different satellite company. I will not do business with anyone like this. I am glad Juley does not work for my company.

Read full review of Hughes and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
J
J
jess42286
New Concord, US
Jul 08, 2009 4:38 pm EDT

I have never dealt with a company with such horrible customer service in my entire personal or professional life. I repeatedly asked for a manager over twenty times. I would never recommend this company to my worst enemy.

C
C
Chelsea Family
Chelsea, US
Aug 11, 2009 5:50 pm EDT

They have the worst customer service - don't buy the warranty - it covers nothing. Representatives are in India not USA where you ordered the service and expected to get support from. They can't differentiate between business and consumer accounts if you have more than one account and don't have the account numbers with you at the time of the call. There is no good alternative for internet providers out of the city limits. They are expensive and the download times are slow when it is running. Customer service agents get smart with you and have an attitude.

HughesNetSales
HughesNetSales
Germandtown, US
Apr 05, 2011 5:20 am EDT

Hello There.

I work for HughesNet in the Sales Department.

You need to just call our Corporate Headquarters office in Germantown Maryland (Listed Below).

As for the agent being rude to you, I do apologize. Every call in and out of our call center is recorded, and can be pulled and monitored. If Julie was rude, she will be disciplined for her actions.

Sorry for your troubles, hope everything gets better!

- HughesNet Rep

Name: Hughes Network Systems, LLC
Phone: [protected] * Corporate Office Number
Tech Support: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Robin Chapman (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)

S
S
Sonny Jim
, US
Apr 28, 2010 9:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My experience with hughesnet has been terrible.

The first rep I spoke with today (not in the US) couldn't help me, transferred me to another queue where the rep only dealt with global services, not hughesnet. Their service reps are not hughesnet employees. I called back and went through the whole thing again and got chewed out by Michelle in the Phillipines who thinks its my own fault if I got substandard service from hughesnet.

I cancelled my account, and after reading a few posts I think I should have done it sooner.

S
S
SuperVepr
Redneckville, US
Aug 11, 2009 6:24 pm EDT

That sounds about right.

ComplaintsBoard
M
5:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes terrible srevice

HughesNet customer service is the most horrendous I have ever experienced. It took me 3 weeks to get a technician to come to my home to do the install. when he finally showed up, he was unprepared, and he told me I had to remove trees before he could do any work.

I dropped 6 trees which luckily only cost me about $600. upon completions it took 2 more weeks to get the same technician back to my house. upon his arrival, he installed the dish and router, but when he tried to configure the system he could not get it to work properly...

So what did he do? He just left and said that if I cut down more trees it "might work". There were no calls to the boss, no idea how to fix it, and left me with all the hardware hooked up but no internet.

That was 3 weeks ago, ... I have made 5 phone calls a day to customer service and their local service dispatch (ModorBrain). After finally getting through to someone who seemed to understand, I was promised that the issue would be resolved within 24-48 hours.

That was 3 days ago, I have still herd nothing. When I called back today, the manager whom I had finally gotten through to had left for a week vacation. (yesterday 3/21/11)

After researching and finding identical issues whit other customers, I have come to realize why HughesNet takes advantage of its customers... We have no other option... Therefore we wait and wait. we spend countless hours on the phone, we miss work waiting for their technicians to not show up without even a phone call, and we put up with their B.S.

I would hope that if a senior executive from Hughes Net read this complaint, they would definitely want names and numbers of the [censored]es who are representing their company. I WILL be passing the information along for their consideration.

Read full review of Hughes and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
HughesNetSales
HughesNetSales
Germandtown, US
Apr 05, 2011 5:10 am EDT

Hello There.

I work for HughesNet in the Sales Department. However, i'm unable to provide you with any information on myself as my career would be at stake.

I don't agree with the way we do bussiness, however I'm just a represenative.

You need to just call our Corporate Headquarters office in Germantown Maryland. Tech Support (INDIA) Has no clue what the hell they're doing, and in the Sales Department they restrict and monitor everything we do, so our powers are VERY Limited.

As for the agents being rude to you, I do apologize. If you ever experience that, DEMAND to speak to a Supervisor. Every call in and out of our call center is recorded, and can be pulled and monitored.

Sorry for your troubles, hope everything gets better!

- HughesNet Rep

Name: Hughes Network Systems, LLC
Phone: [protected] * Corporate Office Number
Tech Support: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Robin Chapman (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)

ComplaintsBoard
D
11:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes hughesnet forcing itself on someone who is not a customer??

I provide advise to a friend who is doing ministry in Haiti. He taps into the wifi at the church where he serves. Suddenly today he could not get into his email (yahoo.co.in). He put in the password, and up pops a Hughesnet window stating he has to pay their fee. His happened with both yahoo.co.in and yahoo.com. He never heard of Hughesnet. I saw his screen using Teamviewer (his internet worked on and off and this was blocking only his Yahoo email). I don't understand how this is even possible, so I can't advise. Ever heard of this? HELP! Next time I will use printscreen to obtain an image of the Hughesnet window to show you.

Read full review of Hughes and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tony Steward
Tualatin, US
Apr 02, 2011 11:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The church is a Hughesnet Customer, Dummy!

It sounds as if he is using the Church's internet and Hughesnet is probably telling the church to pay their bill or something...I have to say, I am a happy Hughesnet customer, and it is outrageous that you put a complaint about them up here simply because you are ignorant.

I could be wrong. But who provides the church's internet?

ComplaintsBoard
H
5:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes fraud like experience

I ordered Internet service to watch movies on Netflix.
I paid $400. My purchased speed was 1 Mbps. I was not able to watch Netflix movies so I ordered a speed upgrade to 1.5 Mbps. I odered it on 3/11 and reordered 3/12, 3/14, 3 /15. Sunday 3/20/2011 i was able to watch a netflix movie for 6 minutes before the computer reported a speed slowdown. I made a number speed tests wich were as slow as 256 Kbps for on a "UP TO" 1.5 Mbps connection. On monday at 9:52 am 3/21/2011 I made another speed test which showed 1.258 Kbps. I ran 3 more tests 1.177, 1.122, 1.346 Mbps.
So I reloaded netflix which seemed to load ok and started to watch at about 10:04 am. I played ok for about 2 minutes when it reported a slowdown again. This time I immediatley started another speed test again which showe as 0.347 Mbps. I now recognized a pattern. Since the original installation every First speedtest showed satisfactory download speed and the first few speed tests all showed satisfactory download speed. Aparrently after a short burst of decent download speed the speed is throttled down to about 15 to 25% of the " UP TO" advertised sped. With the hundreds of speed tests I have made I havebserved that the speed test appears to consist of initially very good speed which is interupted frequently and resumed at a lower speeds until I get a considerale lower speed than what I ordered and pay for.

This is not obvious whit normal surfing, e-mail or similar use, But when downloading a 37 MB file takes 5 hrs and 52 minutes I am obviously not getting what I am paying for. I have now come to the conclusion that HughesNet is very ingeniously and deliberatly cutting back on the service they provide. Their "Fair Acsess POLICY" appears to me as a ingenious sceme to oversell their bandwidth by a tremendous margin. Not being a lawyer I can only call it outright fraud. Does anybody out there know werther my observations and conclusions are correct or whwther I have finaly gone NUTS ?

Read full review of Hughes
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
3:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes everything

Apparently and with no notification whatsoever, they can take your stored credit card number to pay the next months bill in the same month you already payed for. I have been told that oh well when you store your credit card details, you authorize us to take money out automatically. They have nothing in the details about that or anything else whatsoever. The bill payment online is so simple a 5th grader probably made it, there aren't any real customer service details anywhere on there. This company will try to give you the runaround unless you put it straight and refuse to give up. They also can't refund the money they stole from you, embezzlement anyone? Go without internet or go with crooks from India that like stealing your money.

Read full review of Hughes and 4 comments
Hide full review
4 comments
Add a comment
N
N
Nathaniel Borenstein
,
Jul 31, 2008 6:21 am EDT

HughesNet provides about the worst product and service of any kind that I have ever endured. If you're thinking of using HughesNet, DON'T DO IT unless (like me) you have absolutely no other alternatives for broadband, in which case you should be prepared to suffer. A longer verson of my own tale of woe can be found at

http://guppylake.com/nsb/HughesNetSucks.html

J
J
jay magby
Arkadelphia, US
Mar 25, 2013 11:54 am EDT

this is jay magby 65 toby ln arkadelphia ar 71923. [protected]. once again you have lost my payment $70 feb 28 2013, sent to po box 96874 chicago ill 60693. receipt # R204589803121...my acc #DSS30542492.

S
S
s111
Perth Metro Area, AU
Feb 23, 2011 3:36 pm EST

Msn - hotmail is free! There fore you dont need to pay. Secondly my security is high and that is pay to each month.

J
J
Jim W
Linden, US
Mar 31, 2009 6:41 pm EDT

I have was a Direct PC then Direcway and now HughesNet customer for approximatly 8 years.

The service was always acceptable until the name was changed to HughesNet about 2 years ago.
I am paying for their 1.5mb speed at $80/month. I have experience 1.5mb speeds at 2:00 am. 7-11pm speed are typically 200k down and 100k up. There service man has been out a couple times and repointed the dish in the last 2 years. No help.

Long before you hit their 500mb Fair Access Policy Limit your speed will be throttled down. If you hit the 500mb limit you can expect 14kb download speeds for the next 24 hours.

Basically HughsNet has oversold their bandwidth and cannot do anything about it untill new satellites go up.

If I had any other choice I would buy it. The only other option is an Cellular Aircard. But they have a 5Gb limit per month and then charge a fee per kilobyte.

If you are considering Hughsnet, if you have any other options...use them, if not at least you have informed yourself as to what you can expect!

I recommend everyone with a complaint do 2 things:

1. Call their home office in Germantown Maryland at [protected], Dial 0 for the operator and ask for Executive customer care. You will get someone who can speak english and will actually try to solve your problem.

2. Complain on the Better Business Bureau website at : http://www.dc.bbb.org
This is the Washington DC office which has the records pasted below on this business.

Notice there are almost 800 complaints in the last 12 months, as of 3/31/2009, their service is going downhill!
This only shows the number of people that bothered to complain. I imagine the total number of disatified customers would be at least 5 times this number.

Name: Hughes Network Systems, LLC
Phone: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
Google map Mapquest map Yahoo map
Business Category: Television-Cable, CATV & Satellite, Internet Services
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Mr Prandman Kaul (President & CEO)
Complaint Contact: Mr. Jordan Klevenow (Excutive Customer Care)
Other Contacts: Ms. Ellen Martz (Senior Director, Customer Service)

Alternate Business Names
HughesNet

Additional Locations and Phone Numbers
100 Lakeforest Blvd., Gaithersburg, MD 20877, Montgomery County

[protected]
[protected]

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Customer Complaint History

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
in the last 36 months: 1671
in the last 12 months: 783

Complaints Concerned:
Selling Practices (100 complaints)
94 Resolved
4 Delayed Resolution
2 Company made every reasonable effort to resolve

Advertising Issues (104 complaints)
100 Resolved
2 Delayed Resolution
2 Company made every reasonable effort to resolve

Service Issues (611 complaints)
584 Resolved
17 Delayed Resolution
10 Company made every reasonable effort to resolve

Customer Service Issues (5 complaints)
5 Resolved

Credit or Billing Disputes (278 complaints)
265 Resolved
9 Delayed Resolution
4 Company made every reasonable effort to resolve

Delivery Issues (34 complaints)
30 Resolved
2 Delayed Resolution
2 Company made every reasonable effort to resolve

Refund Practices (116 complaints)
104 Resolved
11 Delayed Resolution
1 Company made every reasonable effort to resolve

Product Quality (210 complaints)
199 Resolved
9 Delayed Resolution
2 Company made every reasonable effort to resolve

Contract Disputes (100 complaints)
96 Resolved
3 Delayed Resolution
1 Company made every reasonable effort to resolve

Guarantee or Warranty Issues (30 complaints)
30 Resolved

Repair Issues (83 complaints)
82 Resolved
1 Company made every reasonable effort to resolve

ComplaintsBoard
R
3:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes poor connectivity service

We have made 37 phone calls over the past 10 months to HugesNet regarding poor Internet connectivity or no connectivity. Their 'fair use' policy is a joke! We downloaded 2 songs from I-Tunes and were unable to use our Internet the entire next day! They offer "tokens" you can purchase on top of your monthly fee to have your service restored! I understand they are running a circus... but tokens? Do i really have to waste more of my time and money purchasing and cashing in "tokens"?We already pay $80 a month for a service we are only able to use, at best, 15 days out of the month. We weren't even able to download a movie for our kids to watch... It was going to take 22 hours to get it fully downloaded! In addition, every time we call, the customer service is extremely poor! My last call was 1 hour and 51 minutes with no resolution!

Read full review of Hughes
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
11:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes internet

In November I was contacted by a hughesnet satellite internet sales rep Chris [protected]) concerning the purchase of satellite service. Chris informed me that I was in the recovery act area and if I purchased hughesnet, my initial cost would be 50.00 and 39.99 per month thereafter for as long as I had the service. On 11/24/10 their was a hughesnet charge of .79 to my account, on 12/24/10 250.44 and on 01/24/11 74.62. I have been overcharged 235.86. The first technician that came to do the installation (Glen Angus) installed the dish in four different locations before giving up resulting in damage to my garage roof. I would like 235.86 Refunded to me and arrangements made to have my garage roof repaired. Please respond promptly so I know what is being done to resolve this issue. Thank You. Joe Cherney

After this service was installed and I was over charged, I have continuously attempted to have this matter resolved but am now being totally ignored. Not only was I lied to and my garage roof has been damaged the internet speed I was promised is non exisistent.

Hughesnet told me I was in the recovery area and my upfront cost would be 50.00 and I would own the equipment. Thereafter my payments would be 39.99 per month as long as I was with them. Now they are telling me I am under the lease program and am being way overcharged. I never agreed to this . And again, the service is lousy. I also attached an advertisement I received in the mail.

Read full review of Hughes
View 0 more photos
Hide full review
ComplaintsBoard
N
1:56 pm EST

Hughes not your only alternative

After being a customer for over four years and putting up with the lies and crappy service, I gave up and they still tried to charge me for another month. I had a pro plan. My speeds were anywhere from 400-800 up and 20-80 down at a cost of $73.69 per month. I invested in a MBR1000 cradle point router, a verizon air card, as it is the only service that works back here in the woods, and my speeds are now 1348/346. Awesome. We have watched netflix moxies with no problems, something we couldn't do with Hughes. Remember, it's my problem, clear browsing history, cookies, etc. No fapping. They are scam artists. It's all our fault. Well it's my fault I quit and I'm happier watching movies and saving money, all without talking to people I don't understand and spending countless hours on the phone. Whoo Hoo! If I can do it, you can, too. Revolt.

Read full review of Hughes
Hide full review
ComplaintsBoard
W
8:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes disconnect

It is expensive, the service is lousy and the call center in India is useless. For $70 per month plus several hundred dollars in disconnect fees it is only marginally better than free dial up. When trying to get disconnected before my move out of the USA, I was unable to even get the stupid box to return their equipment, despite being promised delivery. I had to arrange (for $100 additional) to hire someone to do it. I am so glad to be living in a small 3rd world town in Panama where I can finally get real high speed internet instead of being stuck with HughesNet just over the hill from Silicon Valley.
Pretty ironic!

Read full review of Hughes and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tony Steward
Tualatin, US
Apr 02, 2011 11:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

What company offers free dial-up? It is also interesting to note that you complain about how expensive the service is and also that you complain about the tech support being in India. You get what you pay for, if it was stateside tech support it would cost more. Satellite internet is more expensive than cable or DSL. Have you considered how many tens of millions it cost to launch and maintain just one satellite?

ComplaintsBoard
B
3:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes all

We had a fire at house. We have been Hughesnet customers for 10 months. The equipment that we rent from Hughesnet may or may not be damaged, we cannot tell. I have been on the phone with technical support, billing, sales and even Executive Customer Service in Dulles to identify what to do next. Billing tells me that my home owners insurance needs to "negotiate" with Hughesnet to cover the costs of the equipment, but they don't know who the insurance company would actually speak with. They have no idea what costs might be incurred for installation. They can only tell me the costs for a "new" installation. I've been told I have to to wait 3 to 5 days to hear from an installer who will "negotiate" the costs with me. Almost everyone I've spoken with, especially the sales department, has been uncaring, rude and unable or unwilling to help. No one has ANY information. I have no idea when I will have service again. Here is a hint people: customer has a fire. YOU call immediately the installer, report the issue and provide a new installation date ASAP with assoicated costs and the name of someone for the insurance company to speak to. You may also say something like, "gee, I'm so sorry your house burned down". I've experience bad service before, but I have NEVER, EVER expereinced anything like this. Technical support seems to be able to do nothing but send information for requests for answers elsewhere. The lady in billing argued with me and told me I was being unreasonable in so many words. The guy in sales, after hearing the problem actaully said, "so what do you want?". I mean I really can't believe this.

Read full review of Hughes and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
HughesNetSales
HughesNetSales
Germandtown, US
Jan 12, 2011 10:39 pm EST

Hello There.

I work for HughesNet in the Sales Department. However, i'm unable to provide you with any information on myself as my career would be at stake.

I don't agree with the way we do bussiness, however I'm just a represenative.

You need to just call our Corporate Headquarters office in Germantown Maryland. Tech Support (INDIA) Has no clue what the hell they're doing, and in the Sales Department they restrict and monitor everything we do, so our powers are VERY Limited.

As for the agents being rude to you, I do apologize. If you ever experience that, DEMAND to speak to a Supervisor. Every call in and out of our call center is recorded, and can be pulled and monitored.

Sorry for your troubles, hope everything gets better!

- HughesNet Rep

Name: Hughes Network Systems, LLC
Phone: [protected] * Corporate Office Number
Tech Support: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Robin Chapman (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)

ComplaintsBoard
I
7:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes lies

I signed with HughesNet in December of 2008, only because I needed the internet for school as I was taking online classes. It was the only provider out where I live. I found it and went to set it up. buying the satellite and modem was going to be $400, while renting was going to be $360, but I was told that when my contract was up, I would be able to sell the stuff back to them for $200. LIES. When I called to have it set up to have my contract canceled and the stuff sold back, I found out that you can only sell it back if you cancel your contract early. I was also not told about the $150 installation fee as the installer didn't want to put it on my house, but a pole beside my house. I have dogs, but he put it close enough to the house that i got the wire buried in the gravel surrounding my basement. I was told it would take 30 min to install and it took 2.5 hours, I had to call in to work because I was not leaving someone in my house alone. i paid $60 and was told I had a 200MB download limit, so this limits how much schoolwork I can do at home. LIES. I set up a tracker to see how much I can download a day with before it shuts off... 160MB with no other computers connected. The tracker included even the most minute things like how much it took for a website to load or how much gmail.com used while i was chatting and receiving emails. While i was in my 1 month period where i can back out, i had 800ms latency, which is bad for games, but i can deal with it. as soon as that 1 month period was over it went to 1200ms and then started to go up. by the end, my latency was 2500ms and I was told that it was because of the weather, router, ect. LIES. I did tests with just their modem on crystal-clear days and it was showing that within the HughesNet network, my latency was getting dampened. There were times that they would randomly shut off my services for no reason. I would do the basic stuff that I was able to do on my own, then had to call in. they took me through the same stuff that I already did and then, magically it worked. my tracker I used to test my latency showed me where it cut off and then it started backtracking to my system. Notice: NONE of the trackers or programs I used to test their crappy services are illegal nor are they against their terms of service (as one of the few Help Desk guys that knew what he was doing instead of reading from a script claimed them to be). When I called in, I never got case numbers, there was no information in there if i tried to reference a previous time I called unless I had to be transferred to a 2nd level tech. In the end, someone had taken a lot of my information out of their system, so when I called in to cancel my contract at the end, they couldn't find me. I ended up having to read a tiny number off the back of the modem for them to find my contract number which had never been given to me.

Read full review of Hughes
Hide full review
ComplaintsBoard
B
10:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes early termination

Do NOT get Hughesnet.com as your internet provider! They tell you that you have 30 days to cancel your service but they still make you pay for the 1st full month of service, even though my service started on 7/22/10 and I canceled it on 8/5/10. They make you wait the entire month before they will give you the RMA# inorder to return their equipment. If you don't return their equipment within 45 days of your cancellation date. Their web-site says that you can be charged $300 for Unreturned Equipment Fee. By their web-site it says that if you Lease $99 Upfront Fee is forfeited. But it ended up costing me $180.37 for the hooking up of the HughesNet. It was not explained to us that you monthly fee is figured out by how much MG of download you sign-up for each 24 hour period. If we had know that to start with, we would not have ever signed up for it.

Read full review of Hughes
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

How to file a complaint about Hughes?

Here is a guide on how to file a complaint against Hughes on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Hughes customer service

Phone numbers

+1 (866) 347-3292 +1 (844) 737-2700 More phone numbers

Website

www.hughesnet.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hughes?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hughes Customer Service. Initial Hughes complaints should be directed to their team directly. You can find contact details for Hughes above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hughes. Discuss the issues you have had with Hughes and work with their customer service team to find a resolution.