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Hughesnet / awful company

1 United States Review updated:
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Whatever you do. Do Not purchase this service. Painfully slow speeds. I even purchased the premium package which was supposed to guarantee super fast speeds. Didn't happen.

My biggest problem was with a internet based service that I use. It did not work with that at all. I called Hughes tech support 14 times over the course of 9 months and have case numbers to prove it. They do not speak english and each time I called it took no less than 45 minutes and sometimes an hour and a half.

All of this got me nowhere. When I requested that they let me out of the contract they told me that I would have to go through 5 different levels of tech support before they would consider an early termination. They even wanted me to stay home for 48 hrs over Christmas to wait for their tech support to call me. What a crock!!

I finally canceled the service but after disputing the charges I still had to pay the credit card company. I'm not through with these idiots.

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Comments

  • Mi
      3rd of Jan, 2009
    0 Votes

    When I signed up for hughesnet, there was no mention of any restrictions on how much you can download. I even told the salesman that I used remote desktop to monitor video security cameras at another location. The salesman told me that there are no restrictions but the speed, which can be upgraded for only $10.00 more per month. But the speed I signed up for should be enough to use remote desktop. The speed is OK for it, but after using remote desktop for a little more than 1 hour, I violated their fair access policy. After violating this policy, they throttle your speed down to less than dial-up. When I called regarding the slow down, they explained to me that I can upgrade to a plan that is double the price I signed up for ($120.00), and that would increase my download threshold to 500 mb per day. My original plan was for $60.00 and only allowed 200 mb per day. If I cancel after only 2 days, I am out the money for the installation, which is $335.00 !! I can not effectively use the service even if I upgrade my plan. If anyone knows of a class action lawsuit, please contact me. If any lawyers reading this would like to start the class action suit, please contact me as well. I just don't know how to go about it, but something needs to be done. The policy is way too restrictive, and with the flash and video content popping up all over the net, it's only going to effect more and more people as time goes on. The max amount that you can download in a day is equal to playing an online game for 1-2 hours, or using remote desktop for 1-2 hours!!

  • Jo
      25th of Mar, 2009
    0 Votes

    If you want more download capacity subscribe to a higher package. This service has a specific application in rural areas where other forms of internet are not available. There is a free zone between 3:00-6:00 am to download whatever you need.

    YOU STATED
    "When I signed up for hughesnet, there was no mention of any restrictions on how much you can download."
    DID YOU READ THE CONTRACT THAT YOU AGREED TO WHEN YOU SIGNED UP AT INSTALLATION? IT OUTLINES THE FAIR ACCESS POLICY. HOW IS IT HUGHESNET'S FAULT YOU CAN NOT READ WHAT YOU SIGN?

    I use HughesNet at my business in a network with 5 computers. We have never bypassed the Fair Access Policy. Subscribe to a higher package, or don't use the service. Obviously, you don't have other options or you would have DSL, or Cable.

    Last, if you don't like the service you can always go back to dial up ;) -or- Get WildBlue...they will throttle you down for a month when you bypass their Fair Access Policy! And their service is slower, less reliable, and lower download capacity.

    This is what you get when living in an area without cable, or DSL. Be happy there is some form of service available. Quit complaining, and move back to civilization if internet is that important to you!

  • Bu
      6th of Sep, 2009
    0 Votes

    Here is information regarding a Class Action Lawsuit against HughesNet:

    http://www.druginjurylawyerblog.com/2008/09/pbm_files_class_action_against.html

    PBM Files Class Action Against HughesNet --- Satellite Broadband Company

    The law-firm of Pogust, Braslow, & Millrood, LLC, recently filed in the U.S. District Court, Eastern District of Pennsylvania, a lawsuit against HughesNet, Inc., Hughes Communications, Inc., and Hughes Network Systems, LLC, for breach of contract and frauduluent business practices involving the marketing of the HughesNet® Satellite Broadband Network System.

    Filed on behalf of HughesNet® subscribers and consumers, the Complaint alleges inter alia that the satellite broadband Company's nationwide advertisement of "Highspeed Internet by Satellite: Wherever Whenever" was materially false and misleading.

    The class action lawsuit also alleges that HughesNet intentionally "oversold" its bandwidth, whereby thousands of HughesNet® subscribers and consumers were subjected to limited Internet broadband accessibility, speed, functionality, and connectivity.

    Additionally, it is alleged that HughesNet actively marketed HughesNet® subscribers and consumers to upgrade their broadband plan under the representation that such would result in faster Internet broadband access. Despite this, HughesNet® subscribers and consumers experienced significant broadband delays, including extremely slow uploading/downloading speeds, unreliable connectivity, and the inability to access email. Furthermore, HughesNet® subscribers and consumers were often required to incur additional costs, fees, and early termination penalities, as a result of HugheNet's false advertising.

    If you or someone you know is a HughesNet® subscriber and/or customer and have experienced similar Internet broadband related issues, please contact our law-firm for a free consultation.

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