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1 United States Review updated:

I have purchased a 17 piece Ultrex Gourmet Quality Cookware set from HSN with a 50 year Warranty. After using the pots and pans, the teflon part of it started peeling off. I have attempted to contact HSN about the product and they could not find a record in their system using my home telephone number for 20 years that I have purchased the product. Ultrex has breached the Warranty of their Product. The product did not perform the quality as it was advertised on HSN show. I was hoping to get address or contact information for Innova, Inc.

  • GXP's Response, Jul 18, 2018

    The third charge was for $1261.60 (correction).

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  • Bo
      6th of Nov, 2007
    0 Votes

    The HSN web site says that the company is out of business. Since it was the manufacturer who offered the warranty, HSN is not responsible.

  • Je
      11th of Nov, 2007
    0 Votes

    How about a class action lawsuit... I have waited my money with this company also. Please help me.

  • An
      10th of Jan, 2008
    0 Votes

    I'd love to be apart of a class action suit against either HSN or Innova. As a mom of a family of 6, now I have to shell out more money to replace the crap that HSN sold me! Why is it so difficult for a company to live up to it's promises? And why does HSN have NO RESPONSIBILITY in this matter? When I paid for this item, my CC said it was paid to HSN..... NOT INNOVA!! :(

  • Ke
      13th of Jan, 2008
    +2 Votes

    We are victims also. We called HSN a few years ago. They told my wife they didn't keep records that long (4 years). Then WE FOUND THE ORIGINAL PAPERWORK so we called HSN (last year) & they said they could do nothing about it because Innova was out of business. Sorry HSN--- you just lost another customer. Your warrantees & your hype mean nothing anymore.

  • De
      14th of Jan, 2008
    0 Votes

    I have used and loved my cookware for 4.5 years. I am sorry to say taht recently the pots and pans I purchased from Innova are falling apart. I would love to be part of a class action suit against the company.

    I too received a 50 year warranty on my set.

    I waited many years to purchase great cookware and now I feel I have been cheated!

  • Al
      30th of Jan, 2008
    0 Votes

    i have tried to reach innova also , no good ,, these pots and pans are falling apart ,, what a rip off !!!

  • St
      30th of Jan, 2008
    0 Votes

    I was just looking up ultrex to see where I could send my set back to and found this complaint page.I can't believe that HSN is not honoring this warranty.I expected this set of pots to be the last set I would ever need to purchase;now I have a set that is just as cheapely made as other sets but I paid a premium price for them.I too feel cheated!!

  • Ro
      20th of Feb, 2008
    +1 Votes

    I spent a ton of money on every ultrex pot, set and kitchen small appliances they made, for myself and my daughter and daughter in law. All of them started peeling and I contacted HSN. They informed me that Innova went out of business and they would not honor the warranty. Very, very disappointed and afraid to use any of these pots for safety issues.

  • Bi
      22nd of Feb, 2008
    +1 Votes

    Bought tons of this stuff recommended it to everyone i knew, took a bit but most of it fell apart, then once warranty became null and void and HSN said sorry cant help now i find myself with crap cookware, angry friends with crap cookware and no recourse on the 55 yr warranty i was told i had on this product.

    HSN sold this stuff for years segments aired constantly they said never buy another pan set, and that it was commercial grade made to last decades, even had the good housekeeping seal of approval, so i guess i was just dumb enough to believe hsn and bought ultrex.

    If someone does form a class action suit against ultrex COUNT ME IN ! I have every receipt from 1998 and up of their junk products and most everything after a few yrs use has flaked or the non stick has stopped working, the knives fell apart right away too handle and blade separated.

    Bill Austin

  • Ju
      25th of Feb, 2008
    +1 Votes

    I bought a set of ultrex on hsn with the utensils and also thought this would be my last set of pots and pans especially with lifetime warranty. My pots are sticking and the teflon is wearing off. I am very disappointed in this.

    If there is something that could be done I would appreciate any help.


  • Pa
      15th of Mar, 2008
    0 Votes

    I bought my pots through HSN and they have totally fallen apart. Theres no abuse here just constant use. The coating inside the pans have worn off. So much for their warranty. Since these were made in China I wonder how effective these pans really were. Count me in for your warranty pursuit.

  • A
      17th of Mar, 2008
    0 Votes

    I agree with every c'omment. Same thing started,sticking then peeling, under normal use, I didn't even use the metal utensils they gave me with my cookware, I worked in houseware before I started cooking,started cooking in none stick cookware, follow all the rules no high heat,no scouring,no cutting, stabing, no metal utensils,or mixers,etc. Never the less they lied, this stuff is junk! I too was looking for where I could get info on my 55yr. Warranty,for the interior surface of my expensive ,excaliber coated,Ultrex cookware. Count me in also!!!

  • Jo
      17th of Mar, 2008
    0 Votes



  • Ma
      17th of Mar, 2008
    0 Votes

    I too bought alot of the Ultrex. Also believing this would last for years. Maybe even longer than my lifetime. I also have all of my receipts. It is a sad situation when a company goes under and even sadder when a company (HSN) supported and encouraged the sale of products and now will not honor the warranties from those products.
    I would also like know about any class action taken concerning this situation.

  • Ho
      20th of Mar, 2008
    0 Votes

    Bought INNOVA set with 75 year warranty. Replaced 10" frying pan a little over a year ago because the no-stick properties failed. INNOVA sent new pan and now the same has happened again. Too bad.

  • A
      22nd of Mar, 2008
    0 Votes

    Hey, john who bought them when they first came out . How many yrs. ago was that and are you using these pots and pans on regular basis, why are you on a complaint board if you have no complaint . Most of us found this looking for a way to get replacements for non-stick cookware that sticks, and then the coating peels that was guaranteed nnnnot to ware out under exxxxtreme use, let alone 50yrs. of normal ues!

  • Ja
      1st of Apr, 2008
    0 Votes

    Well, I use some of my pots everyday and now the handles cannot be tightened anymore and one has fallen off! I remember a recall a few years back on these pots, but they never returned calls or responded to emails.
    If there is a class action suit, count me in to; what a rip!

  • Ri
      5th of Apr, 2008
    0 Votes

    I bought an ultrex set about 6 years ago. Lately the teflon coating seems to be coming off. Ehen i went to google to get a current address, i was stunned to find they had gone out of business, and were not honoring their warranty I have definitely been cheated. How do we get some satisfaction?

  • Su
      10th of Apr, 2008
    +1 Votes

    I bought the whole Ultrex set 6 years ago, also hoping they would last longer than other less expensive non stick cookwear I was replacing. The frying pan coating started to come off after a year. The only pans that are in good shape are ones I have used only a few times. Now that I'm using them, they are wearing out. This is a sham. Shame on HSN for not honoring their products warranties. I hadn't gotten around to returning it to worn out fryers, now I find out that Innov brands are out of business. I feel very cheated as well.

  • Ji
      11th of Apr, 2008
    0 Votes

    It's bad enough that the product "to last a lifetime" failed and I'm out the money I spent. Worse, is what
    have we been ingesting as this coating has been coming off and into our food? Just how carcenogenic is
    this coating? A class-action suit is definately warranted and there may indeed be culpability by both
    HSN and Good Housekeeping. As a builder I had to stand behind any failed product that I endorsed and
    used in a clients house. Certainly some of us out there must know someone, or know someone who knows
    someone who knows an Attorney that handles such matters. They may have gone out of business but
    HSN and Good Housekeeping are still pitching their wares and endorsements. Let's stick together and
    see this through.

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