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4.3 976 Reviews

HSN Complaints Summary

33 Resolved
171 Unresolved
Our verdict: With HSN's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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HSN reviews & complaints 212

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10:45 am EST

HSN Diane Gilman knit pull-on leggings

On Jan 6, 2019 during the Diane Gilman showing I ordered by telephone talking to a person the knit pull on leggings in denim. I repeated the color twice. The person repeated to me the order color of denim. When I received the product it was not in denim (the most popular color) but in indigo which was not as popular and was not my choice. My customer # [protected]. I have reluctantly decided to keep the product and I am making this complaint to advise HSN of a problem with your ordering services. I do not require an further resolution to the problem but it will make me reluctant to order from HSN in the future.

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Redburd227
, US
Apr 22, 2019 4:52 pm EDT

Perhaps u could try ordering their automated ph ordering. Or if you have an email u get an order summary immediately after u order. That way u see what u have ordered. I myself use either online ordering thru their HSN ph app.

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2:41 pm EST

HSN denied flex pay due to living in apartment complex

My family; mother, 2 sisters, grandmother, and myself; always order Christmas presents from HSN EVERY year. This year as I have some others before, I decided to use flex pay. I have always paid my account or had money to be debited out to pay for my items. This year to my surprise I was denied the ability to use flex pay due to living in a apartment complex that had too many losses reported so they have blocked the entire address from flex pay. I am very disappointed that I am being grouped together with my neighbors due to living in a apartment complex and being denied opportunities due to their lack of judgment. If it was 4 houses on the same street however the street has 150 houses located on it would you block the entire street from purchasing? I will be telling my family that we need to start buying from Amazon or Ebay before we shop your store from now on.

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3:29 pm EST

HSN notified of back order today 11/28/18.

I called customer service as soon as I rec'd this message. I have been a customer for over 8years & in that time I have never called to cancel an order. order # [protected] & other hangers are back ordered until 12/13/18. Since, this will not give enough time to re-ship in my families gift boxes, I wanted to cancel orders. Unable already gone to warehouse. She even checked with her supervisor & still answer was no. Really! I will be refusing these hanger orders & they will be returned to you. No help @ all!

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2:26 pm EST

HSN visual land android tablet item #[protected]

This a about an old order that I was too embarrassed to comment about because I felt stupid cause I didn't understand how to get it functional . About 2 years ago I ordered above tablet. I tried my best to get it going. I gave up and put it away for my son to help. He attempted also but couldn't even after going to website and calling this company. So confusing. Waited again for another son to attempt. He failed also. Today a third son attempted and went to now defunct website and finally told me this is a piece of crap. So can I get my money back? or some portion? Surely other people complained about this terrible product.
I KNOW I KNOW return within 30 days...but I thought someone would help me because I wasn't very tablet savvy...Just asking.

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3:50 pm EST

HSN lg phone

As on the day of 11/14/2018, I recently had went online to look for a good birthday present so I figured I'd look on HSN to use Flex Pay of an Amount of $54.54. When it confirmed my Debit card with being able process my payment, It had sent me a Message stating my order had been Denied, and it STILL TOOK my birthday Money off my card and Charged me. So I would like to have a HSN card as we'll to getting my Damn $54.54. When I called customer services they said something about it would take back almost 3 weeks until I get my money which is so much [censored] as we'll as Unprofessional Company.

I really just hope to Hear Back from Your Upper Class Company as Courtesy' of Your Guys Poor Services, that led me into Losing my damn money and not able to havingit. I jus hope the real Con's aren't you guys. But we'll see. So far, I m not a very haoppy new customer

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Update by Tre Ford
Nov 18, 2018 3:53 pm EST

Terrible with business management

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5:50 pm EDT

HSN customer service

I have been purchasing products from HSN for the last year or so. I just received a rather large statement although I have been paying for items as well as using the charge account. When I called the customer service department I was offered no assistance in getting details about the products I was being charged for as there was no detail on the statement. The customer service representative was very rude and appeared to go out of her way to not be helpful. It was a basic request...what am I being charged for to determine if there is a discrepancy on what I received. Every company I have ever purchased items from in the past has been able to answer such a basic question but this company is obviously dishonest if they cannot even tell me what I am paying for. READ THE REVIEWS! This company is disreputable, they have idiots working for them and they sell sub-par products. BUY PRODUCTS FROM ANY OTHER COMPANY! Hopefully they will lose customers and have to go out of business. One can only hope!

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10:24 pm EDT

HSN westinghouse tv

I bought a Westinghouse 43 inch TV with google assistance in August of this year. I had no problems with it until 2 weeks ago when I went to turn it on and there was no picture. I contacted Westinghouse because there was a warranty on it. Now they are saying they won't fix the tv because it was damaged. But I did not do anything to cause this issue with the tv, so I don't understand why they can't at least try and fix or replace tv. So, right now, I am still paying on this tv and I have no tv. I need to know what HSN can do to help me.

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1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HSN arlo wirefree 4 camera security package

I was told that the system would come with 1 battery station and batteries. When we received the system there was no charger or rechargeable batteries. We contacted HSN today and they said that they were sorry and the representative misinformed us and they had no batteries or charging station available. So we have to go online and find them and it is an extra cost of a minimum of $150.00 on amazon

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7:32 pm EDT

HSN customer service policy

The company is charging me a second time for a product, the first one I did not receive. I received a letter today stating that that are satisfied that UPS did successfully deliver the first package to my home on August 3, 2018 and that a signature was required.

I call s UPS and have them the tracking number, the package was dropped off at the mail box according to the CRS. The problem is I stay in a high rise building, and the property has a valet shop which never received the package as well. My unit is occin the day so the UPS person never attempted the delivery of the package.

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sharonxyz
, US
Oct 27, 2018 5:04 pm EDT

I purchased a phone for my husband and checked him out as a guest. When it came, I liked the phone so I thought I would purchase one on my own. When I tried to purchase the phone it refused and asked me to call customer service. When I did I was told that I had to have my husbands permission to buy a phone on this credit card that was attached to this guest account. I have not heard of this stupidity since the early 60's. I will never and I would advise no one else to ever purchase anything from this company. This is ridiculous and an insult to myself and any other spouse or customer who tries to shop at this organization. I will be issuing this review and my comments to all blogs and web sites and will advise all associates and organizations to not purchase any items due to the sexism of this policy. I am also going to file a complaint with the US government and with our bank credit card. They are not allowed to support sexist behavior

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2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HSN fees

I was charged A FEE OF 21.66 which I PAID then I got another BILL OF 21.66...I tryed TO make a payment by phone USING MY CHECKING ACCOUNT...HSN CHARGED THE WRONG ACCOUNT BY USING MY CORRECT account I called yesterday AND THE REP. HUNG UP ON ME.. HSN was very rude to me, they made the error and refused to correct the problem please help WITH THIS PROBLEM:

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2:16 pm EDT

HSN laptop purchase

I was told the flex payment option was not available but the flex amount was taken out of my account anyway. Now I have to wait for 72 hours for my funds to be returned. If the option was not available, why was my money still taken. I want my money back or some type accommodation. The person I talked to on the phone with was also rude and told me to call my bank on three way, which I did, and still nothing was accomplished. I may have to take my interest to another website.

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1:18 am EDT
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HSN hsn

Ordered an AC unit and called the next day to cancel. A cust serv rep said he could not cancel it because the order had gone out (def not because it took 2 wks to arrive) My 1st and last order with HSN. Ive heard about bad experiences and I should have listened. $150 is absurd to pay for a return label.
I wish to return my purchase at a reasonable shipping fee or none at all.

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Update by Disapointed with HSN
Aug 17, 2018 12:06 am EDT

You’re customer service agents need som work also. Every experience speaking to someone was short, dry and borderline rude.

Update by Disapointed with HSN
Aug 17, 2018 12:05 am EDT

With all your competitors out here your return system needs a lot of improvement. You can learn something from Amazon.

Update by Disapointed with HSN
Aug 17, 2018 12:03 am EDT

Will never order from here again and I will share my experience with everyone I know.

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4:06 pm EDT

HSN hp laptop /vtec support

11/2016 purchase hp laptop with lifetime of 24/7 u.s.-based tech support provided remotely via remote device access technical support a 299.99 value that has went out of business hsn said they found a tempory replacement on a trail basic that they stated to me by email that it is a service that they promise to customers as I explain it was not a promise it was a service that was provided with my payment and they have not provided I have waited over a year for this service to be replaced and provided now I am asking for the cost of the service that was advertisted cost at 299.99 reimbursed in full you can contact me by email for my proof of purchase and all info needed for my refund at cathy.[protected]@yahoo.com thank you cathy sweeney

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10:47 am EDT

HSN proform treadmill

I ordered a tredmill in july, unboxed, it didnt work, it was used, had marks, and didnt come with the ropes. Ask for a exchange, got in in 5 days, it was also defective, ask for one mire more exchange. Old tredmill sat in my home almost a month, no one know how to get this returned.Talk to several people, finally it gets returned.Now the new defective one is sitting in my house, no one knows how to get this one back to the company.Also The new tredmill is different from the first one, found out after talking to lots of people, including supervisors that the first tredmill was the wrong tredmill from the start.Today I will recieve the 3rd tredmill, I pray it works, Han gave me a $100.00 credit for all my trouble, while the second one thats defective sits here in my home to!

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4:48 pm EDT

HSN netgear ario 3-canera indoor/outdoor system/w built in siren

item #625060, order#[protected], I waited patiently for this security camera because it was affordable and when I got conformation on 7/10/2018 that it was at my local post office waiting to be delivered I was excited so after a week went by I call HSN to see what the problem was the only thing they could tell me is the item probably want be delivered and that they would credit my HSN card. I called a few days later to asked if they would re-ship the item I order when it is returned I was told that they wouldn't get the item back. I'm very upset because I really needed that security camera for my home.

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5:09 am EDT

HSN home shopping network credit card rip off

I called HSN to order a laptop. The representative talked me into getting the hsn credit card. Said I would get the laptop cheaper. I went online to pay the credit card bill before it was due. Then I got a bill that included late fee and interest. I called HSN. I was told that they could see on their screen that I had given them my banking account and routing number. However, an additional button didn't get pushed and it didn't go through. Therefore I owe interest and penalty. I told the hsn credit card rep that I had in good faith attempted to pay my entire balance in full before the due date and asked that they accept my payment and not charge interest and penalties. She said no. If I didn't close my account they would remove part of the charges. Fine, but I still wanted to pay off the entire balance which I did. Then I got another bill for more finance charges. I called again. They refused to remove the charge. I was told that even though I asked to pay the entire balance, they did not take the entire balance and I needed to pay yet again more interest on the interest. This laptop that I was told would cost less if I got the hsn credit card has cost me dearly. All hsn needed to do was to accept my payment in full and credit me for the penalties and interest. They could have made me a happily returning customer. Instead they choose to lose one over their own greed.

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Sheryl Corbello
, US
Aug 03, 2018 11:59 pm EDT

What the hell seems to be HSNs' problem that they cant provide common sense normal customer satisfaction services? Must CHINA OR RUSSIAN owned. Lets ask FACEBOOK about it. I made a purchase late in the evening, after midnight I saw a better more expensive (How Stupid are they?) item. I called less than 24 hours later to exchange the not yet filled order. They gave me a song and dance saying I had to wait, 1. For the warehouse to fill the order anyway, 2. Send it to me, 3. Wait for it 2 weeks, 4.Finally get it, 5. Send it back, 6. Them receive it, 7. Refund my money (instead of applying to new order, instead of exchanging the order before it ever went to the warehouse which would of taken 2 minutes on the computer and knocked off 2 months waiting time). I was not about to tie up more money since they didn't seem to have the aptitude to do the simplest adjustment. SO, 3 weeks later when my refund went through I ordered the other. Well, low and behold it was sold out, but it was there weeks before when I tried to order. SO! its been 2 MONTHS of my time wasted. What kind of inept people are running this company, I see so many complaints. Facebook, local TV, Better Business Bureau, FTC etc. here I come again with another company. Then they tell me they will let me know when it is restocked but judging from the other complaints that is looking more and more like a big joke. TIME to make phone calls.

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7:04 am EDT

HSN unauthorized credit charges

I had the worst experience ever with getting my order, it was about three weeks after I ordered I called to find out why it was taking so long and it's almost time for my second payment and I haven't gotten the item yet, even though I paid for shipping and handling of the item, it went to the access center for customer pickup claiming I missed the delivery, I called and told them to bring it back I was here waiting, this went on for several weeks, and still no item, I called HSN again and they sent a replacement out to me. Finally, I confronted the UPS driver and demanded he takes a better look because I got a notice that it was out for delivery today and showed him the information on the phone which was now saying the delivery attempt was made again, So I asked him how did the info change your right here, he said it must be on another truck. However, he returned moments later with the item and mumbled something about the shipping label, Thought I all was done and I could go back to some normalcy ... UPS lost the second item and changed that it was delivered, I protested because I didn't get it... it's been five months and I've made all the flex-pays, then I check my bank and I noticed an extra payment was deducted without my consent, I called HSN about the matter and being told nothing in regards why they took the payment without any authorization or consent, I can only say with 100% certainty I did not receive two items, I signed for what I got and paid for it in full. I want my payment back! This has been condensed.

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1:30 am EDT

HSN rude customer service

A "customer service" rep hung up on me because she didn't want to wait for me to find an order number. I didn't have the number readily available because we were taking care of a payment first and I had to go back to the item I wanted to purchase. I found the number and tried to tell her this, but she abruptly provided me the callback number and hung up on me.

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11:32 am EDT

HSN customer service senior lead

I called in to hsn about my Apple laptop. Apple recalled my new laptop that I purchased 2 months ago. I take it to the Apple store to fix the recall issues. Thats when I find out that hsn sold me a use laptop with a bad battery. Apple told me that I have to return it to hsn. Even gave me a order ticket stating this. So when I called in the first representative was rude and unhelpful. She cut me off when I tried to read the order form to her. So I asked for a supervisor. I got a lady named Mary (ID#111398) I told her the story of what happened and proceeded to read the order to her she cut me off. From that point on she was very rude and nasty to me. Even when I tried to Tell and show her about the recall information on the internet about the recall she got even nastier. She started reading it out loud in the most condescending way. I reassured her that Was the corrrect article she didn't have to read it out loud to me she "That's how I felt about the order number you were trying to read." If I was a lessor person it would have made me feel belittled. She had no knowledge about the product. She spoke down to me as if my call didn't matter. She completely tried insulted my intelligence. All wanted to do was rectify the situation. I spend a lot of money on their products. To have a supervisor speak to me in that way is unacceptable. If HSN allows their employees to speak to customers in that manner then I will never buy from them again.

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10:56 pm EDT

HSN customer service reps

The representatives and "supervisors" are downright rude and nasty. Specifically michael employee no 126495. We were on the phone for over an hour getting orders removed then replacing them. Then had to get community bank to take the pending purchases off. Then this man named michael said he would fix all of it and give us free shipping. When he couldn't he said sorry call the executive line. Seriously?

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HSN Customer Reviews Overview

HSN, also known as Home Shopping Network, is an online retail platform offering a diverse range of products including fashion, jewelry, beauty, home goods, and electronics. Customers can shop for items through their website, which features detailed product descriptions, customer reviews, and video presentations. HSN also provides services such as flexible payment options, customer service support, and a return policy. The site often hosts special deals and promotions across its various categories.

HSN In-depth Review

In summary: HSN, also known as Home Shopping Network, is a well-established online retailer that offers a diverse range of products. From fashion to electronics, HSN provides a comprehensive shopping experience with a focus on convenience and customer satisfaction. Below, we delve into various aspects of the HSN shopping experience.

Website Navigation and User Experience: HSN.com offers a clean and intuitive interface, making it easy for users to browse and find products. The search functionality is robust, with filters that help narrow down results. Pages load quickly, and the overall design is user-friendly, contributing to a pleasant shopping experience.

Product Range and Selection: The product selection on HSN is vast, covering categories such as beauty, jewelry, home goods, and more. They offer a mix of well-known brands and exclusive products, catering to a wide range of tastes and needs.

Pricing and Value for Money: Prices on HSN are competitive, and the site often features deals and special offers. While some items may be priced higher than average, the value is justified by the quality and exclusivity of products.

Product Quality and Authenticity: HSN is known for its commitment to quality. Products are generally reliable and authentic, with brand partnerships ensuring that customers receive genuine items.

Customer Service and Support: HSN provides comprehensive customer service, including a 24/7 live chat option. Their support team is known for being helpful and resolving issues in a timely manner.

Payment Options and Security: The site offers various payment options, including credit cards, PayPal, and HSN's own credit card. Transactions are secure, with appropriate measures in place to protect customer information.

Shipping and Delivery Services: HSN offers standard, express, and super express shipping options. Shipping times and costs are reasonable, and the site provides accurate estimates for delivery.

Return and Refund Policies: The return policy is customer-friendly, allowing returns within a specified period for most items. Refunds are processed promptly once the return is received and inspected.

Customer Reviews and Testimonials: Product pages feature customer reviews, which are helpful for prospective buyers. The reviews appear genuine and provide insight into the user experience with the product.

Promotions and Discounts: HSN regularly runs promotions and discounts, especially during holidays and special events. Customers can sign up for emails to receive notifications about upcoming sales.

Loyalty Programs and Rewards: HSN offers a rewards program where customers can earn points for purchases, which can be redeemed for discounts on future orders. This program adds value for frequent shoppers.

Mobile App and Multi-Platform Accessibility: HSN's mobile app is user-friendly and makes shopping on-the-go a breeze. The app is available for both iOS and Android devices, ensuring a wide range of customers can access it.

Social Responsibility and Sustainability Efforts: HSN participates in various social responsibility initiatives, though detailed information on sustainability efforts is not prominently featured on their website.

Brand Reputation and Industry Standing: HSN has a strong reputation in the industry, known for its quality products and customer service. It has established itself as a trustworthy retailer over the years.

Comparison with Competitors: Compared to other online retailers, HSN holds its own with a unique product selection and a focus on customer experience. While prices may be higher than discount retailers, the quality and service often justify the cost.

How to file a complaint about HSN?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with HSN in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with HSN. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure that each step is clearly defined to guide you effectively through the process of filing a complaint against HSN on ComplaintsBoard.com.

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Contact HSN customer service

Phone numbers

1-800-284-5757 1-800-933-2887 More phone numbers

Website

www.hsn.com

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