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HSBC Holdings / on hold for one hour and 14 minutes!!!

1 Miami Beach, FL, United States

I applied for a credit card and was approved. There was a security issue with the card and so it was blocked. I started calling last Friday to resolve the issue. I was on hold for over 30 minutes so I figured I called at a bad time. I tried three other times at different times and I have yet to speak to anyone about this issue. Right now I am on hold and I have been on hold for one hour and 16 minutes. UNACCEPTABLE. What if this were a serious issue? Frankly at this point I am not interested in the card and I have asked to cancel it because I am assure you I will never use it or have any dealings with this bank. What a terrible customer service experience. To cancel it I have to speak to the security people. I cant cancel. I cant resolve issue. Crazy. Fortunately, with most businesses understanding the importance of customer service, this happens almost never --it should be unacceptable to you as well but obviously this is not the case.
I would not recommend you to anyone.

  • Updated by Lilia Montero, Jan 02, 2019

    Don't even think of using this bank. HSBC Just had a terrible customer service experience. I have been on hold over an hour--way over. This is unacceptable. And this is the fourth time I have been on hold I wanted to do the right thing and I was unable to resolve the issue although I tried and tried. I was also not able to cancel the card. I was not able to even address issue much less resolve it and then I could not cancel the card either. I cant resolve issue and I cant cancel card. I don't know much about HSBC This is my first and last dealings with HSBC
    Buyer Beware!!

Jan 2, 2019

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