House Of Brides / what a scam!!! buyers beware!
House of Brides website CLEARLY indicates that standard delivery is 8-9 weeks. Rush orders are 7-8 weeks. I ordered my bridesmaid dress 13 weeks out, thinking that if there was a problem, I would still have a cushion. I had tried the dress on in a retail store so I knew the dress would fit perfect. I ordered online becasue it was $40 cheaper than the in-store price. Turns out...not so much. Once you pay for the tax, shipping and the insurance, it was the same price as "in-store", but whatever, I went ahead and orderd it thru them anyway. Make my life just a little easier (so I thought). I ordered the dress and 2 weeks later, I received an email from House of Brides indicating that the "designer"...(not them), REQUIRED an additionl $45 for a RUSH handling fee. When I called HOB and asked them how this would be possible since I ordered it 13 weeks out, they quickly responded that it wans't their fault and that it was "peak wedding season". I said, how would I know that? Nothing on your site mentions that, nor is there a disclaimer (even in small writting) that says that during "peak" season, you should order earlier than their site indicates. Ridiculous. To make matters worse, they won't accept a cancellation unless they deem that the order can't be met in time. They told me I could cancel my order, but they would keep the money- CRAZY (now in the hole $225). Oh, by the way, when I told them their site was in accuarate, missleading and totally unethical, she agreed and said they were "working" on the site as we spoke. (ya right). Anyway, after calling 3 times and emailing a rep 4 times to complain, they finally agreed to cancel my order after I refused to pay an additionl $45. I found an almost identical dress (cuter, actually) on ebay for $60 including shipping, arriving in 3-5 days. Save your money. Pay in store, or call before you place the order to see if its really going to be delivered in the time it says OR will the "designer" require RUSH shipping? Total scam artists, HOB know they can get more money out of you because if they "let" you cancel your order, you then would have to order from someplace else that would take 10 weeks to order as well, so they wait till it's too late to order elsewhere. They offer no apologies, they have a "so what" attitude. When I suggested THEY pay the RUSH fee, they didn't even hesitate with the answer NO. Not even up for discussion. What a way to run a business, right? Save your money ladies. Shop elsewhere!
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