House Of Brides / bridesmaid dresses missing - no response given

United States Review updated:

I placed an order with House of Brides on January 7th and recieved an email that my dresses would come in sometime in "Early April". Early April has come and gone, and I've now called 8 times trying to get an update on the status of my order.

It scares me to read all of the reviews posted here. I too have been told that I'd receive a response in 24-48 hours (haven't received a single response over the last 2 weeks!), have been told my request has been marked as "urgent", and have been given the direct line to their ordering reps [protected] for any of you who have been given the runaround from reps and managers at the main customer service number), who won't be in until Monday.

I'm incredibly disappointed by the customer service of this company. I even had one rep tell me, "Well, we call this "Wedding Christmas"'s the busiest time of the year..." I've worked in customer service too, and busy or not, one does not make false promises about a timeframe to get back to a customer!

Update: Have been calling the number listed above for the past week. On Monday, I got in touch with Marlene, who told me that a huge shipment of Dessy bridesmaid dresses got held up in customs as they shipped from China to the USA. Awesome. She then noted that a big shipment was due that day and that she'd get back to me later in the day to let me know if my dresses were in the shipment.

Monday came and went with no answer. So did Tuesday. I called back on Wednesday and let another rep know that I hadn't gotten a response yet. They told me that they'd leave a message (yet again) and get back to me the next day.

The rest of the week came and went. It's now I week after I contacted their "direct line" and still no word on the dresses and no response from the company. I can accept that there may have been a shipping fluke while going through customs. I can understand if they are very busy and backordered. What I cannot understand is the blatant lack of customer service that I have received. They keep telling me, " have plenty of time to get the dresses in", despite the fact that I've repeatedly told them that these dresses need to be shipped to various gals across the country for alterations.

The bridesmaids are getting anxious, I'm exhausted trying to figure this out, and I cannot overstate how much I discourage fellow brides from using this company.

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  • Dear Customer,

    We apologize for any inconvenience and invite you to contact Customer Relations, [protected] for further assistance.

    House of Brides

    0 Votes

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