Hotwire.com / ruined my anniversary
I requested a room located in "The Plaza" in KC for our 10th anniversary. They gave me 3 hotel options. I made my choice knowing that there really isn't a bad hotel in "The Plaza". As luck would have it, they stuck me in a hotel located 5 miles from the Plaza!!! And the hotel is terrible!! With Hotwire, you don't know what hotel you'll get until you make your Non-Refundable reservation.
To make matters worse, it was a surprise for my wife ...
I called their customer support and they acted as if they were going to help me and once he opened my account info, he completely turned directions and said "sorry, our policy states..."
Even though they completely misled me and ruined a nice getaway, I'm out $109. Unreal.
Stay far away from this company.
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