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Hotwire.com / poor service!

1 United States

My daughter and I went to Texas to visit my other daughter. My other daughter ordered a hotel room through "Hotwire". When we got to the hotel, there was only one small bed ,when we ordered a room for two. The bed was as hard as a rock and the hotel room smelled like cigarettes and pee. When we called and talked to "Judy", she said she would not get us another hotel room for two people and she would not let us talk to anyone else. She would keep answering the phone when we called and even when I E-mailed them a complaint, she answered the complaint(it must be a very small company). We ended up having to stay at a motel 6. Hotwire or Judy would not refund the money or get us another room. It ended up being an expensive trip. I was VERY unhappy with Hotwire, I think they are criminal.

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