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Hotels.com / stay destroyed by false fire alarm in the middle of the night

1 94 Luxus Hill Avenue, Singapore, Singapore

My name is Kenneth Choh and we booked a night at the courtyard by Marriott. After a hard day of driving, we were rudely awakened by loud shrill sounds and after a long wait calling to the reception, was told to evacuate! My wife and I will be rushed down with our legs having problems climbing down stairs and thus the reason booking a hotel with a lift. After 30 minutes of waiting in the lobby with no communication whatsoever, was finally told it's a false fire alarm. It totally spoilt our stay and we couldn't sleep well after that. My wife feels unwell today. Did not expect this from a Marriott hotel. We write to seek full refund for our night's stay at this Salinas Marriott.
Look forward to hotel.coms positive response.

Ke
Jan 21, 2019

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