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Hotels.com / false advertising!

1 United States Review updated:

I made a reservation through Hotels.com for two rooms one night. The website states if you find a cheaper rate within xxx amount of days they would refund you the difference. I found one directly through the hotel that was almost $50 cheaper. I followed the rules on the website to get a credit to my credit card but never heard a peep out of them. Never again hotels.com.

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Comments

  • Um
      11th of Nov, 2009
    0 Votes

    I've seen that promotion too by Hotels.com but as far as i remember it says on the website even by representatives that the they will honour that advertised pricematch guarantee on any published rate on any website for the same details of your reservation and as a disclaimer if they cannot match the price you do have the choice to ask for a 100% refund as long as it's within the cancellation window. I would not call it stupidity but i can consider it carelessness or " absurd not to absorb" the content of the disclaimers being provided. I think u need a dictionary or a new pair of glasses. Instead of pointing thy fingers, check your chin first you might have some dirt yourself..

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