Horchow / shop elsewhere
Not the cheapest website, actually. I don't know why people chose it. There are other places with the same products that cost less expensive.
But let's speak about my case. I ordered an incredibly beautiful bedding set in red. I fell in love with it and lost my mind. It was also very expensive (and a little bit later I found almost the same set on a different site and it cost there twice cheaper). So two days later they sent me an email stating that all of the items from the set were unavailable, however, they refused to refund which was very strange. hey only offered to choose another one and pay the difference or to use their store credit. No doubts, they have many beautiful things on the website, but I wanted the definite one and I paid my money for this exact set, I like the other ones too, but I don't want them. And I am sure I had the right to get my money back. They just found a million of excuses not to do it.
Anyway, sooner or later they will do it, because I am gonna chase them.