The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Holiday Inn Express / double charged

1 45 marketplace dr 24151Rocky Mount, VA, United States Review updated:
Contact information:
Phone: 540-892-8928

I called in a reservation on 2/5/10 for 2/6/10 with my debit card. I stayed the night, and checked out on 2/7/10. When i checked my account online it showed they charged me twice on two seperate days, so i called back and they told me it was only taken once. I said i will wait for my statement from the bank and if it was still there i would call back. Well, it was and i did. They told me to fax the bank statement and still proceeded to tell me it was only charged once and that i should talk to my bank. So i went to Bank of America and got more documents from them saying i had been charged twice. They STILL said it was only taken once and they were sorry but i have to talk to the card company.I then called the bank again where they told me that the card company cant take a charge off my card if the another company does not request a payment. So here i am 3/3/10 still 100 dollars short in my account and no one is even TRYING to make it right. I've called several times and she hasn't once called me back. The only people i have talked to are associates. I would greatly appreciate it if someone could get in contact with me. My name is Susan Welsh, my cell is [protected], and my work phone is [protected]. Thank you for your time

Sort by: UpDate | Rating


  • Pa
      9th of Oct, 2010
    0 Votes

    Good luck, Holiday Inn Expresss charged me 7 times for the same one night of stay, their response was too bad, they have my credit card acccount number and money and apparently they will continue to use it. They charged 3 different cards so they had to get the information from one of the credit card companies because I did not give them three cards. One of the cards had been closed for years, someone has that information. Does anyone read these things that can do anything about this illegal activity?

Post your comment