HMSHost / starbucks coffee

Fort Lauderdale, FL, United States

I was served a drink at the hms host Starbucks in FLL at terminal 1 C gates that was not made correctly. I ordered a "cordusio" but was served it without milk - just espresso and a little chocolate syrup. The server should have known something was wrong since it is served in a "tall" cup. The person at the register was very helpful and told me what the drink was, which I later confirmed on the Starbucks website. Unfortunately she charged me for two mochas, rather than 1 codusio, a cookie and a bottle of water. The people making and serving the drinks were very disorganized, despite the airport being relatively quiet. There was a crowd of about 10 people waiting on drinks that didn't seem to be coming out in any particular order, and without names being called. If I'd had more time I would have complained and had the drink remade but I didn't have another 20 minutes to wait around.
10/19/2018 2:20PM
CHK 3141


Oct 19, 2018

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