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Hilton Hotels / Young US coast guardsman denied nights rest!

1 United States Review updated:
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Recently my 18 year old son who is now an active duty member of the U.S. Coast Guard was traveling across the country enroute to his new duty station. Late one evening he stopped at a Hampton Inn in Illinois after a long day of driving. When he attempted to checking in, he was turned away by the manager for being too young to register for a room. He showed them his military ID and orders and explained that he was traveling to his new unit, but he was still shown the door and had to find another hotel.

I have been attempting for several weeks to get the Hilton Corp to answer why they would turn away a young military member, but all they do is thank me for bringing the matter to their attention but will not discuss it. I do not understand their rules where young americans can volunteer to serve their country and go into harm's way, but can't be trusted or allowed to get a night's sleep. He wasn't even asking for reduced rates, just a room.

I hope that everyone will consider during their travels not using any of the hotels in the Hilton line;




Embassy Suites

Hampton Inn

Hilton Garden Inn

Homewood Suites

Until such a time as they change their anti-military guests policies we should all boycott their hotels. After all there are enough other worthy hotels out there to choose from. If you have any questions on this please feel free to contact me.

CMC Bruce Bradley

bruce.bradley AT


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  • Tr
      21st of Apr, 2008
    0 Votes

    Just an FYI, the company itself has nothing against service personnel. My guess is that their check in age is 21. Some hotels are 18 some are 21. It doesn't matter who you are if you don't meet the age requirement they won't rent a room to you. Hotel policy. If you go online on the Hlton family website there is a link and you can e-mail customer service and let them know your opinion. As a former Hilton employee trust me they take those things very seriously and have been known to change a policy or two from guests contacting them. Please thank your son for doing what he is doing.

  • Wo
      13th of Apr, 2010
    0 Votes

    Every Hotel in every state has to follow the state guidelines for entering into contracts, and some states say you can be 18 some say older. Just because this hotel said no they would not rent does not make them all bad.

    I personally agree that all service personnel should be treated well, as they are putting their life on the line all the time and i thank them every chance i get.

    It also could be that the front desk person just flat did not want to do the paperwork to rent a room ( Ive seen this personally).

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