Hilton / Hilton Best Rate Guarantee
I searched for a hotel in Beijing and found a cheap Hilton deal at easyclicktravel.com.But, remembering the Best Rate Guarantee as advertised by Hilton, I booked at a more expensive rate at Hilton.com and then claim the Guarantee.
Now here is what they wrote back to me:
Thank you for taking the time to submit a claim form regarding Our Best
Rates Guaranteed. We have reviewed your reservation and the information
found on www.easyclicktravel.com.
The reservation booked on the Hilton website was for a KING BED GUEST ROOM.
The reservation on the easyclicktravel.com was for a Standard room type.
Therefore, as stated in our terms in conditions, your reservation is not
eligible for the Our Best Rates Guaranteed.
We realize that every guest has a choice when traveling and we thank you for
making Hilton family of hotels your choice. We look forward to the
opportunity to serve your future travel needs.
That's just ridiculous - when you
check the website of the Hotel
you can see that they offer 3 room types: Guest Rooms, Suites and Executive
Guest Rooms . So there cant be a difference between the King Bed Guest Room
and the Standard Guest Room.
It is just a shame how they behave against a loyal Gold Honors Member ! But
I am not alone, when you read the complaints at flyertalk for example it
seems like their normal business idea to deny all claims.
I am just very disappointed and will stay elsewhere on my next trips :-(
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