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Hawaiian Airlines / preferred seating

1 United States

On a 6/14/18 flight from Osaka to Honolulu my wife and I purchased preferred seating as we wanted more comfortable seating to be able to get some sleep since this was an 8 hour flight. Our seats were in !7 A & B and just before take off I noticed that the entire middle section row opposite our seats were unoccupied. I then overheard a male flight attendant tell a female attendant that he was moving a couple with an infant to this unoccupied row and did so. The result of this was that throughout the entire flight my wife and I were subjected to repeated and continuous loud crying, shrieking and shouting from the infant which the parents were unable to control and resulted in undue stress on my wife and myself through the entire flight as we were unable to get any sleep, let alone relax in any manner. Upon disembarking in Honolulu my wife and I were totally exhausted, stressed and upset.

Jun 23, 2018

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