SUBMIT A COMPLAINT

Harvey Normannon notification of my goods being ready for collection

I purchased a kelvinator air conditioner online. I received an email at the time of purchase to say my order had been delayed. I ordered and paid for this item on the 26th of June. I got in touch with Harvey Norman on line yesterday to find out what the delay was. They got in touch with Campbelltown store. Today I received an email with my order details and that it was ready for collection. I did not receive anything prior to this. I also received a seperate email from the store today that said they tried to contact me on the 1/8 to tell me it was ready for collection, but I did not answer. That was 2 weeks ago, no one has contacted me from the store. I am very angry with the poor customer service. I would now like you to deliver my item free of charge. I can not believe that my air conditioner has been sitting at that store for 2 weeks and no one has had the decency to let me know!

  • Harvey Norman Customer Care's Response, Aug 14, 2018

    Very disappointing to hear about this Janette. We'd like to look into the order some more for you, so please reply back to our private message when you get a chance. Thanks and regards,

    Karl - HN Customer Service Team

  • Updated by Janette Reeves, Aug 15, 2018

    I have tried to email you back via the private email. The email bounced back, with a message that this email was no longer in use. Please send me another email, that I can reply email you back. Thank you

Ja
Aug 13, 2018

Post your comment