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Hansons / Customer Service

1 1000 Tech RowMadison Heights, United States Review updated:
Contact information:
Phone: 800-426-7667

Upon signing the contract for replacement siding on my house, Hansons first told us it would be 6-8 weeks before the install, so it was okay to take time picking out a color. 1 week later, they called and said they were coming out in the next few days, so we had to pick out a color immediately. We did so, and scheduled a date for the work to be done. My wife took the day off work, without pay, to be there when the workers came. Not only did Hansons not show up, they didn't even call to tell us why they weren't coming. We were frustrated by Hansons neglect of respect for our time, so I called to ask for financial restitution for my wife's wages. Upon speaking with the President, I explained the situation and although he was very courteous, he said they couldn't do anything to help. I then asked to speak with the owner, Brian Elias, so he forwarded my call to him. When Brian picked up the phone, I told him my name and asked if he was briefed on the situation. Without provocation, Brian launched an immediate verbal attack on me saying that he didn't care who I was or what I wanted, he wouldn't do anything to help me. I was stunned by his response and asked if he knew what the situation was. Brian responded by saying it didn't matter what I was calling about, that he deals with "people like me" every day, and he could care less what I had to say. I asked him if this is how he treats all his customers and he said, only the difficult ones (again, this was all unprovoked, as I said nothing up front other than my name). I then told him that if this is how he treats his customers, I would rather not do business with Hansons and will pull my business away. Brian immediately responded saying that he didn't care if I pulled it because he he would just sue me for breach of contract. I again was shocked and asked how could he expect to run a business treating people like this. He again said he didn't care what I thought and backed me into a corner...get the work done or get sued. No matter what I tried to say to or ask of Brian, he treated me with utter disrespect and rudeness. I told him that I would have no choice but to get the work done, but promised to make sure everyone I know is made aware of his business practices...which I have held true to since the day I spoke with Brian.

Ga
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Comments

  • Mc
      15th of Jan, 2010
    0 Votes

    I resently had a conversation with Brian Elias myself where he told my husband that I had no class. He said this because I told him his service sucked. Brian Elias then told my husband to tell me that I sucked. I told him his men were drinking on the job and he said I was probably drinking with them. I DON'T drink. The last time his men came out here and tried to fix what they did wrong they left nails and metal flashing laying around my driveway and yard. Which I told Brian Elias and his response was "Nobody stepped on it did they?" Implying it didn't matter since none of my 3 children or neighbors stepped on it. In my opinion Brian Elias should not be the president of any company. Hansosns will consistatly lose customers if they have to deal with Brian Elias at all. Thank you for your statement of letting everyone he knows about Brian Elias's practices, because I plan on doing the samething.

  • Wi
      16th of Nov, 2011
    0 Votes

    Let me explain a few things about Hansons (i know them inside and out) for many years.
    Their salesmen are (trained on how to lie professionally) in order to make higher sales.
    If you use just a little intelligence, you'll save a lot of money calling a smaller company.
    All of Hansons tv ads, mailing ads, internet ads, phone book ads, ARE PAID BY YOU !!!
    They are only considered a bigger company because they overcharged so many people.
    They have been able to convince (mislead) enough gullible people out of 100's of 1000's.
    With all of that extra (overcharged) money, they have been able to advertise their nonsense.
    ALL of their work is done by (subcontractors) - smaller company's that you can call yourself.
    The products they use can be bought by ANY contractor out there - where you'll save money.
    REMEMBER THIS - THIS IS VERY IMPORTANT - (common sense stuff) (don't be a fool)
    Calling a smaller company means you'll be (paying smaller money) AS MUCH AS HALF
    Calling a bigger company means you'll be (paying bigger money) AS MUCH AS DOUBLE
    FACT: I promise you - smaller company's use the same (or better) products than Hansons.


    Another big problem with Hansons - the owner 'Brian Elias' takes full advantage of ignorance.
    He knows that most people don't know much about home improvement - so he'll make you pay
    FACT: The owner of Hansons (Brian Elias) had a license plate (WHOGAF) "who gives a f--k".
    That in itself explains where his head is at - he could care a less about any customer out there.
    His misleading (sometimes flat out lying) ads has made him millions - DON'T BE A FOOL !!!
    He uses the oldest tricks in the book - 50% off this or that - FREE installation - this month only -
    IT'S ALL NONSENSE - he simply charges double for the initial purchase -YOU SAVE NOTHING

    OPEN YOUR EYES FOLKS - SNAP INTO REALITY - HANSONS IS A PROFESSIONAL RIP-OFF

    One of the 'smaller' company's out there that is known to be very reputable is - IMPROVE USA.
    They sold me the same windows that Hansons sells for less than half of what Hanson wanted

  • Ma
      11th of Jun, 2018
    0 Votes

    Let me first start by saying I’ve never done a review before but after dealing with Hanson’s I’m feeling so frustrated that I thought others should know what we’ve had to deal with. The salesman offered 4 Cedar Point tickets as the promotional gift, the install began. I came home one day during the last install of a door wall and immediately the crew leader was in my face because a cultured stone above the door fell off and could have hurt one of his guys, let’s be clear, in 14 years we have never had a stone fall off. They finally finished and collected the final payment. I later called to find out where our Cedar Point tickets were, per Tami Amos it was the end of the 2017 season so call in April and they would send us 2018 season tickets. In April, I called many times & left many messages, no response until I called the number that is supposed to be the president, Brian Elias’ cell. I immediately received an e-mail and also a call from Shantae Fletcher who stated she had called me many times. She informed me the tickets were never an option even though they did find where we were offered them, but our only choice was to pick something else, sorry but we have no use for any of the other items. I asked if they would cut me a check and I’d buy them myself, oh-no can’t do that! Now I’ve noticed one of our windows have a blue like stain in the glass and the screens don’t open well, in fact my husband couldn’t even get it to open this morning. I’ve filed the service request online like you are supposed to on May 30th, and still no word except the two automatic e-mails saying someone will get back to you in ‘2’ business days and the other saying our ‘service analyst’ will be Shantae Fletcher. Well it’s been 13 days! I guess I’ll have to call Brian Elias again, I’m sure he doesn’t even know of these calls, and if he did shame on him for allowing this kind of service!

  • Kp
      19th of Jul, 2018
    0 Votes

    They certainly do stretch the truth. They came to my home and gave me an estimate for a roof. I told the salesman that I needed to clear a written quote with my home mortgage people and that I could not sign for the job until that occurred. He had me sign for the financing and put me through their finance company incase the mortgage could not be completed in time to make payment when the job was done. I told him they could try but I had a bankruptcy and that probably wouldn't go through. That was a month ago. I received one call in between late June and now Late July to inform me that they were ordering materials at which time the woman was told, do not order because I do not have the quote to send to my mortgage company and she stated she would find out where that was. Received a call 7-19-2018 stating they were ready to start and they were told to not touch or enter my property. He stated that he had a signed contract which they were told should not have been signed and they said the only way out of it was to pay $9, 000.00 to get out of the contract. Don't deal with 1-800-hanson.

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