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Hallmark Store / 5/14/15 discriminatory customer service

May 15, 2015
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Contact information:
Matthew's Hallmark
825 Dulaney Valley Road
Towson MD
Went to Hallmark store for a greeting card for an event that just passed. Asked employee about getting them from the backroom, when I was told they would do when I called earlier that day. Employee immediately offers me the "Mahogany" card collection. When I asked what that was, "Jan" told me those were "the cards for ethnic people." She also proceeded to say they also had "cards for everyone else." Our of sheer desperation I purchased what I needed, but not before explaining why her comments were inappropriate. She was argumentative and unapologetic everyone after admitting she had discriminated against me. I will never shop there again and may pursue legal recourse.

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Hallmark Logo Hallmark
Customer Service
2501 McGee St., Mail Box 100
Kansas City
United States - 64108-2615
+1 800 425 5627
+1 816 545 2982
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