Gymboree / worst customer service
I purchase clothes from store at Austin week ago, today I stop by outlets and found the same clothes in one size bigger I needed it exchange !!! but they refused to do so I called the customer service that representative was so rude and did not want to pass to her manager and did not want to help me I ask to have her telling care manager called me back I got called back from sales supervisor 😡! She left me a voice message: “Hi this is Joreg from my gym Louis management team so I'm calling back for Mira area so I do apologize if I was not available and asking for a supervisor earlier and this is regarding the items that you ___ ____ ___ ____ __ ______ for __ ____ trying to exchange it ____ so I __ apologize uh but ___ ___ cannot accept um items that that searches for an outlet store and exchange _______ ___ ___ __ to a regular store or retail store but __________ would be more than happy to assist you or help you with ____ ____ this issue so if you ____ the one to give me a call back and I can provide you my extension number is ___________ "
I work in customer service and I know everything it's possible !!!
I live 20 miles away for closest store to and I explained my issue ! But obviously they don't care there policy is more important of customer making a customer day 😬 it's not worth it I would never ever shop at that Gymboree again, and strongly not recommend it to anyone