Pediped: Reviews, Complaints, Customer Claims

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Newest Pediped reviews & complaints

Sam RS of US

Nov 22, 2016 4:47 pm EST

Pediped Customer service

I emailed customer service last week and spoke with them last week. Was told I could exchange since there was an error from what was showing in my cart to what was "ordered" and then sent. Now I'm being told I cannot exchange them and I HAVE to order a new pair because they don't process exchanges. When it was an error on their website not my error. I spoke with a man in customer service today and was told his manager would call me back that she just went into a meeting and I would hear back this afternoon. It went 5 hours before hearing from and she sent an email with no effort to call. It's been 4 days since I sent an email to the customer service listed in the website and not a word back. I am highly disappointed that this is how you represent your company. Especially since almost $100 was spent.

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Svit37

Nov 22, 2016 6:29 am EST

Pediped Bad company

I bought two pairs of shoes from www.pediped.com and one pair was way too small. I contacted Pediped and told them I received the wrong size shoes but they said that they don't do refunds. I said that I wanted only a replacement for the correct size. Their rep said that they need some time to resolve my issue and that they will contact me as soon as they decide what to do. I'm still waiting and it seems like the completely forgot about me!

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Mandy123456

, US

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Mandy123456 of US

Feb 23, 2018 11:45 pm EST

I agree 110%. Pediped is not a good company. I bought a pair of shoes for my son. First time buying, I made sure the shoe I bought is not on sale otherwise I cannot return or exchange. I paid full price. I printed out their shoe chart and call customer service to make sure I buy the right size for my child. Based on their recommendation, I should be size 18-24 for my baby (same as size 5). While my child wear size 4 with Stride rite and Ikiki. The shoe came too big for my child, I called customer service right away, they said they do not do size exchange. I should return the item, pay for the return fee and buy again from them. I paid for the shipment while buying. You must be kidding me! Paying $8 each time for shipping, I could buy another pair of shoe for my child. Really bad company and bad policy. Do not buy from them.

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Is Pediped legit?

Pediped earns 91% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed Pediped and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%.

We found clear and detailed contact information for Pediped. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pediped.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Pediped website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for Pediped have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Pediped and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

While Pediped has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 2 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
There was some difficulty in evaluating or examining the information or data present on the pediped.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
Pediped protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to Pediped. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Our Verdict: Pediped is highly recommended company, but beware of poor customer service. Their 0% Resolve Complaints rating is a cause for concern. We advise using their services securely and reviewing complaints beforehand.