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Gymboree / returns

1 Sarver, PA, United States Review updated:

I had $300 worth of Gymbucks, which means I spent over $600 to earn the gymbucks. I purchased several items, some of which were their Christmas Holiday dresses & accessories. I do not have a store anywhere near me, so I do all my buying online. I received the merchandise home. One pair of shoes & hat did not fit my daughter. The shoes were too small & the hat was too big. I drove an hour to go to the store to do an exchange. I was denied an exchange because of their ridiculous new return/exchange policy. It says on their receipts & website that they gladly accept returns within 60 days. I called the customer service & their outsourcing compay that they've hired to monitor only their returns. Neither one would help me. I finally went up through the chain of commands at the Gymboree customer service dept., they sent me a pre-paid label for me to return the items to them & they would exchange them for me there. They said that if they didn't have the items, they would credit my card. I told them that I have 3 kids & they are the only company that I shop at, this will no longer be the case. I will NEVER shop there again! I also made a complaint with the BBB regarding fraudulent advertising & filed a complaint with my state's attorney general. I would encourage everyone to do this as well. The only way that we will make Gymboree either advertise their return policy or change it, is to make a stink about it. I think that they will loose a boat load of customers because of this policy. Who would buy anything from a store where they sell only children's clothing & then not be able to return or exchange it if it doesn't fit. Does anyone else share my opinion?

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Comments

Su
  9th of May, 2012
0 Votes

I'm just curious as to why they denied the return. What part of the policy was ridiculous?

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