Menu
Write a review
File a complaint
Gucci

Gucci review: Shoe Quality

M
Author of the review
2:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased two pair of Gucci sandals in Beverly Hills and wore them only a few times. The outside soles appear brand new but the inside liners began to fall apart. I sent them back to be repaired and was informed by a customer service manager that not all of their shoes are 100% leather. They told us, in fact, the inside liners were faux leather. They were only worn a few times and both pair were worn out. In addition, Gucci sent me a bill for $240 for each pair to replace the lining. My shoes were returned un-repaired seven months after I sent it to the company.

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

0 comments
Add a comment
  1. Gucci Contacts

  2. Gucci phone numbers
    +1 (877) 482-2430
    +1 (877) 482-2430
    Click up if you have successfully reached Gucci by calling +1 (877) 482-2430 phone number 0 0 users reported that they have successfully reached Gucci by calling +1 (877) 482-2430 phone number Click down if you have unsuccessfully reached Gucci by calling +1 (877) 482-2430 phone number 0 0 users reported that they have UNsuccessfully reached Gucci by calling +1 (877) 482-2430 phone number
  3. Gucci emails
  4. Gucci social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 14, 2025
  6. View all Gucci contacts
Gucci Category
Gucci is ranked 2 among 16 companies in the Virtual Worlds category