GreenGeeks.com / decieving money back guarantee and billing practices
Beware of greengeeks.com! here is my complaint against greengeeks.com
Com paints about greengeeks.com web hosting service. a warning: about greengeeks.com hosting service.
Don't make the mistake I made. this complaint against greengeeks.com is 100% accurate and truthful.
I placed my order with greengeeks.com yesterday and used the discount code boonex10 at checkout like they said to do for a $10 discount. greengeeks.com said if you pay with paypal they will refund the $10 discount after the account is charged. the refund never came and I sent and email to greengeeks.com billing dept. and received no response.
I have been a customer of geekhosting.com "no relation to greengeeks.com" for 12 years now and their tech support is the best & real 24/7 support. I was looking on boonex for a host because I am not having luck installing dolphin on my current host. I figured that I would try one of the boonex affiliates since they claim to be able to host dolphin without problems. I have tried switching hosts in the past with no luck. I compared all boonex affiliates and researched complaints online about each affiliate then choose greengeeks.com.
Greengeeks.com offers a free domain name and a 30 day refund guarantee when you sign up for a year. I usually use godaddy.com to buy my $7.20 domains but greengeeks.com said the domain was free and I had a 30 day money back guarantee so I had nothing to lose. right? very, very, very, wrong! more on this further down.
I first logged into my account on their linux server and into the linux control panel which I am very familiar with. I tried installing frontpage extensions on my account. an error message appeared and said it could not install the extensions. I have installed these extensions on over 300 websites in my lifetime and never had a problem until I switched to greengeeks.com.
Josh dargie at greengeeks.com customer service said for me to use a different approach to uploading my files as they could not find out a way to fix my problem. I said that was unacceptable because this is the way I work, and I like uploading using frontpage extensions. I have over 90 live websites to maintain. I won't change the way I operate my day to day business because they could not get a very, very basic key component of the control panel operating correctly.
I took a screen shot of the error message and sent it to them. they said that would help them out and they would get back to me a little later. that was the last I heard from josh. imagine a brand new customer being blown off by customer service on the very first day. I was told they would get right back to me because I had a lot of work to do and this was making my uploading take 4 times longer than normal. I waited until midnight and they never called or emailed back. what happened to the 24/7 customer service they offer? another huge lie. I don't think they even have a customer service dept. sounds like the company is being run out of a basement apartment.
I told them I wanted to take them up on their 30 day money back guarantee. after only one day of being their customer here is what they had to say about that free domain name & 30 money back guarantee.
I also told them that I would buy the domain name for the price I would have paid godaddy.com $7.50 so they don't lose any money on my account.
Here is the response I received from them:
Thank you for your patience. we have canceled your account with green geeks and we have refunded your credit card, you should see that refund in the next 3-5 business days, if you do not please get back in touch with us and let us know. the refund was for the cost of the package ($95.40) less the cost of the domain name we registered for you which is ($24.95) so your total refund is $70.45.
This email they sent me says it all folks. this article is also being published on every single consumer complaint website on earth. people need to be aware of this poor hosting service and their deceptive guarantees and billing practices.
I warn all of you millions of people who read this posted online complaint at the hundreds of websites it resides on, beware of greengeeks.com
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