Green Dot – Page 37

After filing a grievance with the BBB, the Green Dot Corporation sent me an email from their ccescalations email ([protected]@greendotcorp.com). We talked and the lady on the line gave me 6 case numbers and said that I could call back and get an update on my case. I bought $300 worth of money pak cards from Kroger in Clarksville, Tennessee (spent a total of $335) and when I got ready to download them, there was no money on them.
3 days later, I Call the number that I called earlier during their office hours and got a hang up tone.

This is illegal, immoral, and unjust to say that least. They think that they can take my money without recourse. And mind you Kroger requires that you pay for green dot money pak cards in cash.

Incidently, I mentioned to the Kroger Manager on duty, John Friend what had happened and provided receipts and copies of the money paks. And followed up with 3 written complaints to the Kroger Management on Saturday, December 2, 2017 to John Friend, Assistant Store Manager, Diana Reynolds, Store Manager and to Duane Hatlfield, District Manager. And I have yet to hear from them. I saw John Friend yesterday at the Kroger on Lowes Drive and he state that his manger Diane Reynolds said that she called me. This is not true. If Kroger knowingly sold green dot money cards to patrons, requiring cash for items, knowing that Green Dot Corporation is known to steal customers money, they are equally liable. I want my money back!

This is the email from Green Dot, dated December 4, 2017
Hello Ms. Matthews,
If you can, please contact us at your earliest convenience at [protected] ext. 4268 so that we may further assist you.  Our hours of operation are Monday through Friday 5:00am to 6:00pm Pacific Standard Time.
Your reference number is SF- 7465762 any supervisor at the corporate office will be able to assist you.
Thank you,

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[removed]
12/2/2017

Green Dot Corporation
3465 E Foothill Blvd
Pasadena, CA [protected]

Dear Green Dot/Money Pak….

Re: Money Pak Cards Purchased

On 9/10/2017, I bought 5 money paks or $50 each at the Kroger located on Lowes Drive in Clarksville, Tennessee, totaling $300. The green dot #'s are as follows:[removed]

Unfortunately, when I got ready to download the money paks to my Green Dot VisaCard, on 10/26/2107, the online transfer said that the card had already been used. I am disappointed because I did not use my money prior to trying to download it. I contacted Green Dot and was told to go to www.moneypak.com and file for my refund. I communicated with this online site on October 27th, Nov 2nd (4 emails), Nov 4th (6 emails), Nov 7th (6 emails), Nov 10 (6 emails), Nov 14th and Nov 23rd and received some miscellaneous comments:

"We have completed our review and determined that Green Dot is not liable for returning any funds for the reasons(s) listed below: You provided the MoneyPak information to the recipient. There were no funds to recover."

This is a crazy response. I purchased the Green Dot's Money Pak cards in good faith that I would be able to transfer them to a credit card for purchase and my money has been stolen.

For one thing, Kroger sold me the cards at $5.95 each in good faith. I was told that Kroger's policy is the pay with cash for Green Dot/Money Pak Cards. For another thing, when I went to Kroger to let them know that I could not access the funds on my card, they told me to come back the next day and they would research and find out the dates, times, and occurrence of who took money from my card- as this is a standard service for vendors whose gift cards and money cards Kroger sells. When I returned, Kroger called Green Dot and there response was to have me, the client contact www.moneypak.com. Obviously, I feel taken advantage of and mistreated.

I want my money back plus my $5.95 fee per card. This is simply unacceptable.

• I filed a police report with Officer Shawn Delle at www.clarksvillepd.org CPD17-104749
• Filed a complaint with the local Clarksville, Tennessee Better Business Bureau in Tennessee on November 20th. (Complaint ID#: 583791 Business Name: Green Dot Corporation)

To resolve the problem, I would appreciate your company sending me my money back plus my $5.95 for each card purchased. Enclosed are copies of my records (include and not limited to purchase receipts from Kroger, Copies of Money Pak Cards, Police Reports Files, Emails from Green Dot, etc…).

I look forward to your speedy reply and a resolution to my problem and will wait until one week before seeking additional help from a consumer protection agency, Better Business Bureau, and other advocacy groups.

I want my money!

Please contact me at the above address or by phone at [removed] and via email [protected]@gmail.com.

My next step will be to continue a complaint with:
• BBB California
• Consumer Complaint with Consumer Affairs
• FBI Complaint
• Econsumer.gov
• EConsumer.gov and other sites to report fraud as seen on https://www.usa.gov/stop-scams-frauds#item-35157

If feel that the Kroger company should not endorse companies who have obviously been known to take customers money. Apparently, Green Dot has been stealing clients' money for a while. This was my 1st time purchasing Green Dot Money Pak cards.

I expect to receive my money asap.

Sincerely,

Debra Ann Matthews

Enclosure(s)

MoneyPak
POBox 5100
Pasadena, CA [protected]

Green Dot
POBox 1187
Monrovia, CA [protected]
~~~~~~~~~~~~~~~~~~~~~~~~~~~

Also sent to Kroger Company...

12/4/2017

Kroger Complaint Dept
2620 Elm Hill Pike
Nashville, TN 37214

Kroger Customer Complaint Dept
Customer Relations
1014 Vine Street
Cincinnati, OH 45202

Previous Requests for Refund sent on12/2/2017 to:
John Friend, Assistant Manager- Spoke with on Wednesday, November 29th at 6pm CST no response as of 12/3/2017 and - Hand delivered letters on Saturday, December 2nd at Lowes Location
Diana Reynolds, Store Manager - Hand delivered letters on Saturday, December 2nd at Lowes Location
Duane Hatfield, District Manager- Hand delivered letters on Saturday, December 2nd at Lowes Location
Consumer Complaint Division
2100 Lowes Drive
Clarksville, TN 37040

I have been trying for 3 Days to put money on my account now card using a MoneyPak account now tells me I have a $1, 500 limit a month which I have not exceeded nowhere on the Moneypak card does it say I can only load a thousand a month on it I got this MoneyPak $500 that I want load it I just load it 980 a couple days ago if I can't use this 500 I want my money back and I'm going to cancel my green dot. This is too much of a hassle to load money can I add this 500 to my 980 I just load it or not?

Yes I really need to talk to someone about a customer compliant I've been trying to see why is that I've been using my card since Sept in Nov 18 I added money to my card and they took the 7.95 on the 18th of November and I added money again Dec 2 ND and they took another 7.95 and it haven't even been a month I've been calling since Fri and I've talked to at least 7 to 8 different ppl everyone was rude and could not tell me why they took 7.95 off my card on Nov 18 the and again on Dec 2 ND it haven't been a month they have me on hold for 30mins each time hang up on me it's the holidays I DNT have time for ppl to take my hard earned money during the holidays I DNT have a problem with them taking the 7.95 but I do have a problem with them taking the 7.95 twice n a month period and nobody will even listen to explain it to me the employees and managers were rude if they record each conversation then u would see how rude and very disrespectful they was and very angry and upset to the point I will be looking into getting me a lawyer tomorrow if someone would please call me or email me because I really need to talk to someone and I will be looking for a lawyer tomorrow so please someone could u Please get in touch with me thanks signed a very mad upset and angry customer

My name's Tiffany and I have a few things to say,
I started with a temporary card to pay a bill.
The first time was fine no problem.
Well next time I go to pay my bill I had went and put money on the card, get home and tried to pay my bill it declines it.
Well I end up checking my balance and the money I just put on the card an 1 to 2 hours prior (which was $25) was now a negative $15 and some change. I begin to look at the history and noticed there was 2 payments taken out and paid that I didn't not humanly do or agree to.
I called and went through hell and got the run around then finally got to where I could get that card reported lost or stolen I did and they said I would get a new card.. Ok cool.
Well I finally received my new card yesterday 11/28/17, I go to call and activate it and it says that my BRAND NEW NON ACTIVATED CARD IS locked...um WTF?.. So I try and try and still got NO WHERE I mean god I can't even speak to a damn human ( you know one that bleeds, breathes, and thinks) I tried multiple times to do the Id verification upload and it wouldnt even try or attempt to upload my ID. ( which is already strange to me and I'm not humanly comfortable with) so I spend over 8 hrs trying to get this [censor] "GreenDot"to work.. Nothing... I have called over 40 numbers more than 3-4 times each and I get NOTHING! surprise surprise..
So I think green dot is [censor] and if they can't hire REAL PEOPLE like umm let's see HUMANS then you all don't need to be a business or anything, I think this whole cooperation is FAKE AND [censor].

How in the hell do you greedy [censor] [censor] charge $1.50 for every transaction I make with the card I purchased which your greed filled company already charges me a monthly fee? You are clearly robbing the people who made your company what the [censor] it is today! And trying to get someone on the phone from your company is [censor]ING IMPOSSIBLE. I will never use your company again & every chance I get I will tell everyone I know & tell those I don't know that your company is a [censor]ING SCAM!# So in closing KISS MY [censor] & I hope the federal government destroys your piece of [censor] COMPANY!

Hello.my name is Harry Mercer i m having problem with my address and i want my address to be edited from Raven Drive mercer to 2225 Raven Drive
i forgot to add my house address.

Thanks for your understanding
HM

The address was suppose to have house number 2225 but i was surprise the house number wasn't there .i want to re edit th house number as soon as possible

On November 24th my husband and I went to the local mall shopping .Our son was home but leaving for work so I recalled having a green dot card in my purse. Shortly after, we waited to see if the money was on our green dot card of which it wasn't. My hubbys first response was to call Moneypak to see why the funds were not transferred yet. He was told by them that it could take up to 2 hours. After that initial call to Moneypak we could never get back through to them. So, we started reaching out to green dot who said their hands were tied and we needed to contact Money pak of which we reiterated that we have tried numerous times with no success. I finally get a supervisor at green dot who then informs me that Money pak does not have a phone or means of speaking with them on the phone that we were victims of fraud. Our last instructions from green dot was to file a claim on the money pak webpage. We did that and now the claim has been denied and we are out our $140. I have called green dot on several occasions and I am getting no where. They cannot tell me who informed me to call money pak and are basically saying oh well..it's our loss! Why would green dot be associated  with people like this and why would they deny my refund when I was instructed to contact Money pak in the first place by them.

Got prepaid debit card with $500.00 from Walmart. 10-17-2017. Tried to register card by phone. Machine misread my name and cancelled everything, with no options. I cannot access MY MONEY. No one available by phone. They said good at point of sale. NO. Gets denied.

I want my money back NOW. You (Green Dot) are stealing my money. It is not possible to be polite when a big company steals your money and it is impossible to even contact them. Call it what you like, this is theft.

I purchased a green dot with $250.00 at a rite aid store located on ichmond ave in staten island N.Y. last friday the the 17th of November. I am beyond aggrevated as i can not activate this card. I tried on line numerous times. Response is and has been sorry please try again later..green dot is currently not working. Something close to that. I have also called number on card asv well as quite a few different numbers that i found pin your website. All automated. This states this card must br activated on line. Im in ny to help my 90 year old mom due yup surgery. 250.00 may not be a large amount to you but out was the only money i had brought with me for cabs to and from hospital for myself as well as food.
Again I'm extemely upset. As of now i don't even know how i will get to airport to return to Florida.. Your prompt response will be extremely appreciated.
If card into its required please advise asap.

Lucille nardone urrutia
[protected]

I went to stater bros an loaded 50 dollars on the prepaid card when I got home I scratch the box on the back an it wasn't coming off so I scratch a little harder an some of the numbers came off now I'm trying to get my money back for my new born son an daughter for christmas an they keep giving me the run around I just want my money back so please if anyone can help me please do thank you god bless

I bought and have reciept of purchase loaded it with 25 dollars and wdn i tryed to activate it it says invalid card number. I am pissed off i need the money from it i have a account now card. Can u transfer my cash or is there anything u can do to fix this problem its already been over two weeks since i bought it. Ive called every number there is cant talk to a human and considering a law suit

I submitted by fax and email 2 Green Dot dispute forms October 7th 2017 with a total of 7 transactions following green dot dispute procedure and recieved confirmation from both methods the documents were recieved. On October 16th 2017 I contacted GD to follow up as the timeline prescribed had expired with no word and no credit. I was told the forms were lost and I would need to resubmit starting at the beginning despite the error being on the part of GD. I submitted the 2 dispute forms again on October 16th 2017 again by both email and fax and again this was confirmed. Follow up after the prescribed timeline and was told the dispute was not processed because GD does not handle quality of service disputes this was another error by GD as this was not the reason for the disputes. A HO staffer resubmitted on my behalf a 3rd time and assured me the case would be worked asap and no further errors would occur. I was promised resolution by November 15th 2017 at the very latest. Follow up November 15th 2017 and GD is delaying again with no end in sight unethical and bad faith

I purchased a greendot prepaid card to pay my bills with that are due. After registering the card I tried using the card onlibe to pay my bills.in the past I have never had a problem but today it kept declinung my card. I called cystomer servuce and was told I would not. Be able to use my card for 8 hours! I explained my situation to customer service. And all the lady could tell me was to go swipe my card in a store and use it there. Im not trying to buy items out of a store, in trying to pay my light bill so my family will have lights. I shouldnt have to wait to use my money. I will never buy another greendot card again.

I loaded my moneypak and then, because the instructions are not clear, tried to load my platinum credit card. The money has not been added to my account, I have talked to moneypak and platinum and both are absolutely no help. So I just lost All the money I put on that card, this is a joke! I will not be wasting my time with this company any longer! I am done! I just lost 300 and no one wants to help me? Seriously?! This company is a joke.

November 2, 2017
I have had money sent to the number associated with paypal, but never received because of the primary number not set.

I requesting to get the sent amount of $225 sent to the number now that changes have been made to account.

[protected]@wmmc. Greendot.com
Nov 2 (2 days ago)

To me
Steve,

We sent a note to steve brown jr. At [protected] about the $225.00 you sent on thursday 11/02/2017. We will let you know when they pick it up.

The recipient has 10 days to pick up the money before it is sent back to you.

Thank you for choosing walmart moneycard.

This is an unmonitored email box. Please do not reply to this email. You may direct any inquiries to the address below. This email was sent by green dot bank, member fdic, the issuer of the walmart moneycard. You may contact us at: attention: walmart moneycard, p. O. Box 5100, pasadena, ca 91117.

Green dot bank operates under the following registered trade names: gobank, green dot bank and bonneville bank. All of these registered trade names are used by, and refer to, a single fdic-insured bank, green dot bank. Deposits under any of these trade names are deposits with green dot bank and are aggregated for deposit insurance coverage.

The "spark" design, walmart and save money. Live better. Are marks and/or registered marks of wal-mart stores, inc.

This started on November 2, 2017 with a purchase from the Happy Valley, Oregon Rite Aid.

This would be considered theft in most circumstances. I handed $500.00 in cash to a Rite Aid check-out person yesterday for the Green Dot pre-paid Visa and received a receipt. After going home and following what are supposedly the correct protocols to activate and use it, my money is not available to me now.

I have tried all Green Dot's customer service numbers first to register and activate the card, which didn't work and then later to report that it couldn't be registered. I called Rite Aid where I purchased it yesterday to let them know what happened and requested a refund, no resolution thus far. Then I tried to register on Green Dot's website but the card number would not register and I am now blocked (for 24 hours) after 3 failed tries to register. There was no advance warning that you'd be blocked after 3 failed online registration attempts.

I'm really shocked that this could happen. I feel like I've been scammed or robbed. I am very angry right now.

There has to be an actual live human being to address these issues. If Green Dot cannot or will not provide that, then they should be shut down. I want my money back ASAP. I want to know that this will never happen to others.

I have the documents, but don't wish to attach them on this public site.

Moneypak is suppose to be convenient. It is not. Sometimes when people owe me money they will give me a moneypak. When I want to verify the funds are on there I have called your customer service number only to find what a hassle it is. I don't always want to put it on my card right away just want to find out the balance of the moneypak. Try explaining that to a bunch of [censor]. Now I can't even get to a live person because they have flagged me or some [censor]. So now I have a moneypak in hand and I had to just trust that the person who gave it to me really put money on it. Thanks for nothing.

I reload my card using greendot a minimum of one per week on either Thursdays or Fridays...It usually is not a problem...
3 weeks ago..I tried loading my card using greendot at Kroger on Hwy 92 in Acworth, Georgia and on Jiles Rd. in Kennesaw, Georgia...both of them told me my card would not read...but there is no problems when I try and buy something...
So I ordered a brand new card form my bank...I take it up there and load it with no problem...i place it in a padded casing and don't touch it for a week and then I go to Kroger today and 3 employees could not get the card to read...then a manager comes over and the card reads with no problem at all...they all used the same codes as I watched them type the same keys in every time they tried it...the manager did not do anything different except she swiped it about 20 times in a row and it finally loaded...
As of this result...green Dot has cause the last inconvenience for me this time. I use to purchase "Money Pak" cards until I scratched one off and there were no numbers on the back and no one could do anything for me...not even green dot...
GREEN DOT IS THE WORST MONEY SERVICE i HAVE EVER USED!

October 27th 2017 I purchased a green dot money pack card at Fred's store in Monticello, Florida for $410.00 to pay bills. It's Monday October 30th, and I'm still on the run around to understand where's my hard working money went to. Customer service tells me to call back green dot & still no answer. They tell me to wait 24 hours. Still one representative tells me to call the claims department. I just want my $410.00 dollars on my card that I've worked hard for to pay my bills. Please.. thank you.

I've had and been a faithful user of this card without any complants, until last week.
I tried buying something an got card declined. After going home and calling I found that a block was put on my card an said to protect me from fraudulent purchases. I call number am can't get help just says go to website which as well ain't worth crap because says it can't find my card anywhere in system. No live help, online support, an forbid if Walmart workers could ever have to hold up to a mistake they all claim they have no clue on how to help.
All I pray is that the police are able to set this mislead mess aside an arrest all the crooks so hard working people get to keep their money.