Grammarly reviews and complaints 201
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over billing & billing on closed account
I wanted to check out Grammarly.com - the online grammar checker. I opted for a 1 month only plan. So I was to be charged about USD 20/- for that. Little did I realize that in the reams of fine print they state that despite you choosing a 1-month only plan, they enroll you and keep charging you beyond the month. I called & mailed, but no one returns the calls. The customer service always gos to an answering machine and the sole message I got was a standard blah blah about how Grammarly.com keeps billing to ensure uninterrupted service ; this despite you requesting a 1 month only plan! I resigned myself to the scam and closed my account pronto. Now the account is closed but I am still being charged. This is the 3 rd months now! Again calls/support queries are not answered.
To anyone wanting to use Grammarly.com, be careful it is scam! the software is slow and horrible to boot...
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Kimberly Joki. I am the Community Manager and a Support Representative at Grammarly.com. I hope to address not only the primary complaint posted here but also offer some useful information to address the subsequent comments on this post.
Regarding billing and proper cancellation, as with any subscription, we do use continuous billing to ensure uninterrupted service. If you would like to cancel your subscription and prevent all future scheduled payments, please follow the instructions below:
1. Login to your Grammarly.com account.
2. Click on the Subscription tab to the left.
3. Click the "Manage Payment" link.
4. Then click on the "Cancel subscription" link and "Cancel my subscription" button.
This will result in downgrading your account to the free version starting with the next billing cycle (according to your subscription plan). This action permanently cancels all future payments.
Regarding the continued charges AFTER cancellation, this can only happen if you still have an active account with Grammarly.com. An open account could exist if you had set up an older account and forgot to cancel or if you set up a duplicate account with a mistyped email. In either scenario, our support team is more than glad to help you investigate and close any duplicate accounts.
Finally, regarding our support, the FASTEST and MOST EFFECTIVE way to reach our team is via support emails. Replies to automatic emails sometimes get lost. So we strongly encourage customers to write to us directly. The direct email to support is support@grammarly.com. Turnaround time for email support is within 24 hours, except on weekends, which are guaranteed within 48 hours. Emails to support should include:
- a clear description of the issue you are having
- the login email address associated with your Grammarly.com account
- any other possible email addresses you may have used to set up your account (in the case of continued billing after cancellation)
At this time, we do not offer a live telephone support line. We DO offer voicemail and callback support. If you call us and leave your name and phone number (or request a call via email), we will return your call as soon as possible (usually the same day). You can also cancel your Grammarly account via phone by leaving a voicemail. Simply be sure to clearly state your name, account email address, and the action you would like taken.
I sincerely hope that this clarifies any questions or confusion you have about Grammarly billing and support. If you have any other questions, please do not hesitate to contact us at support@grammarly.com or visit our support portal at http://support.grammarly.com for answers to Frequently Asked Questions.
Kindly,
Kimberly Joki
Community Manager/Support Representative
Grammarly.com
Thank you for sharing your feedback with us. If you opened a free trial with us and have paid for a subscription, but are having issues with accessing the program, there may have been a glitch in account processing or in the program itself. Knowing about these issues, is critical for Grammarly to improve customer experience and product quality.
Now, based on what you have written, it is not quite clear what has happened on our end. We are more than happy to help you get to the bottom of this—that is, figure out why you haven't been able to use the program and find a satisfying resolution. In order to do this, however, our support team will need more information. I kindly ask that you write to the Grammarly Support team as soon as possible. You can reach them at support@grammarly.com. Please be sure to include a clear description of the issues you have been experiencing as well as your Grammarly login email so that they can investigate the Grammarly account.
We're very sorry for the inconvenience, but our team is dedicated to resolving these issues for you.
We look forward to hearing from you.
Kindly,
Kimberly Joki
Community Manager
Grammarly.com
My name is Gregory Carpets and I am a senior customer support representative at Grammarly.com. We are sorry to see your comments regarding Grammarly experience, while thousands benefit from our writing assistance technology.
In order for me to assist, can you please provide the email you used for Grammarly registration? I will make sure to track your account and see what might have been wrong. Please contact me at greg.carpets@grammarly.com
For your reference, please review Grammarly billing policy at http://www.grammarly.com/terms.php#billi…
With a hope to change your Grammarly usage experience.
Gregory Carpets
Grammarly.com
Source(s):
www.grammarly.com
Grammarly In-depth Review
Overview:
Grammarly is an online writing assistant that aims to improve users' writing skills by providing real-time grammar, spelling, and punctuation suggestions. The company was founded in 2009 and has since become one of the leading tools in the market for enhancing writing proficiency.
Features and Functionality:
Grammarly offers a range of core features that help users enhance their writing. It analyzes text for grammar, spelling, and punctuation errors, and provides suggestions for improvement. Additionally, it offers advanced features such as vocabulary enhancement, tone detection, and plagiarism detection. Grammarly's functionalities are designed to assist users in producing high-quality written content.
User Interface and Experience:
Grammarly's user interface is well-designed and intuitive, making it easy for users to navigate and utilize the platform. The interface provides clear instructions and suggestions, allowing users to quickly understand and implement the recommended changes. Overall, Grammarly offers a seamless and user-friendly experience.
Accuracy and Effectiveness:
Grammarly demonstrates high accuracy in detecting grammar, spelling, and punctuation errors. Its suggestions and corrections are effective in improving the quality of writing. In comparison to other similar tools in the market, Grammarly performs exceptionally well, providing users with reliable and precise feedback.
Compatibility and Integration:
Grammarly is compatible with various devices and operating systems, ensuring that users can access its services regardless of their preferred platform. It also integrates seamlessly with popular writing platforms and software, allowing users to incorporate Grammarly into their existing writing workflows without any hassle.
Pricing and Plans:
Grammarly offers different pricing plans, including a free version with limited features and premium plans with additional functionalities. The pricing structure is reasonable and provides good value for money, especially considering the comprehensive range of features and the accuracy of the tool. When compared to other similar tools, Grammarly's pricing is competitive.
Customer Support:
Grammarly provides excellent customer support through various channels, including email and live chat. The support team is responsive and helpful, addressing users' queries and concerns promptly. Additionally, Grammarly offers a comprehensive knowledge base and documentation, ensuring that users have access to resources for self-help.
Privacy and Security:
Grammarly's privacy policy and data handling practices prioritize user privacy. The company implements robust security measures to protect user data, ensuring that it remains confidential and secure. While there may be concerns about data privacy with any online service, Grammarly takes appropriate measures to safeguard user information.
User Reviews and Feedback:
Based on user reviews and feedback from various sources, Grammarly receives widespread praise for its effectiveness in improving writing skills. Users appreciate the accuracy of its suggestions and the ease of use of the platform. Some common criticisms include occasional false positives and limitations in the free version. However, overall, Grammarly enjoys a high level of user satisfaction.
Conclusion:
Grammarly is a highly effective tool for improving writing skills, offering accurate suggestions and corrections. Its user-friendly interface, compatibility with various devices, and integration with popular writing platforms make it a valuable asset for writers. With reasonable pricing and excellent customer support, Grammarly is a recommended choice for individuals and businesses looking to enhance their writing proficiency.
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Sir:
I do not want an auto charge on Feb 1, 2025. I paid the $72 in good faith and only want that service. I must have the chose on Feb 1, 2025, to renew or not. If it takes $144, I definitely shall not renew. Please advise.
Received a message from PayPal 9/8/2023 that $144 had been taken from my checking account to pay Grammarly. I had NO knowledge of being set up for auto renewal. I called Grammarly immediately only to receive a message that the only way to communicate is via email to their customer support. It’s been several days and I’ve received no response.
Hello,
My name is Shonda Whitten and my email address is shonda.whitten@gmail.com. I cancelled my subscription back in August of 2022 and Im still being charged $29.95 per month. Please issue me a refund and stop charging my account.
For questions you can contact me at [protected]
On May 3, 23 I got the Free Trial for 7 days for business account on Grammarly. I soon cancelled the free trial but to my Suprise on May 11 I was charged 75$. I did not intend to purchase for later. Please resolve my issue. This is unprofessional behavior and a fraud.
About a month ago I paid an annual fee to upgrade to premium. However, it does not come up on my account.
I expected to be billed monthly, not as one payment
I'd like to request a full refund on my original payment
I don't even know if grammarly premium is effective, it was just a trial for me. So why? One year's payment, why?
Kindly refund my money.
Regards.
I got Grammarly and at first, I thought it was awesome. But then ALL of the words in my project were underlined and when I clicked on them It told me to spell it exactly how I spelled it. Then I deleted it. BUT THEN I STILL GOT SPELLING ERRORS BY GRAMMERLY EVEN THOUGH I DELETED IT
Ps. Your ads are getting way to overboard and it is overrated
I did not authorize a payment and they processed the payment. I have been trying to get a refund, but all I get is that "my bank declined the refund". I called my bank and it was not true. This cause an overdraft on my account and now I had to submit a bank claim. No telephone support. I strong recommend canceling your subscription.
Don't even know where to begin. I can't even log on after paying for premium service. No support online. No phone support. No chat support. Total piece of crap
Hi my name is Eugenia Mickle
I would like to know why am I being charged $139.00 for a free service.
I have been using this service for 2 years and have never been charged that much. I want my money back and cancel my subscription. I would have never used your service if I knew you would charge me.
I see why there is no phone number!