Grabcar Malaysia reviews and complaints 558
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unprofessional behaviour of grabcar driver
I cancelled a Grabcar and I think the line was bad because it was raining and I was using data so he didn't receive the information yet. He called me multiple times and sent me inappropriate and unprofessional messages like bodoh babi. I was scared as I was alone and he had my information. Please improve this.
I cancelled a Grabcar and I think the line was bad because it was raining and I was using data so he didn't receive the information yet. He called me multiple times and sent me inappropriate and unprofessional messages like bodoh babi. I was scared as I was alone and he had my information. Please improve this.
aplikasi gak guna
saya mau menghapus aku...
saya sangat kecewa dengan pihak GRAB
yang seenaknya menurunkan performa, memberi pelanggaran kode etik.
saya atas nama HARRY URANDA(yg tertulis di akun GrabCar, dengan ini menyatakan ingin sanagat amat menghapus akun saya. tanpa harus ke kantor GRAB.
Masih banyak jalan untuk mencari nafkah bukan dari aplikasi online Grab, masih banyak aplikasi lain yg lebih peduli dengan drivernya.
dan untuk di ketahui saja, di aplikasi lain performa saya tidak pernah turun dari 4.8 sedikit pu... kalo tidak percaya, boleh di cek ke aplikasi tetangga, kalau saya ada penurunan perfoma... dan bertindak tidak wajar, ... yg ada reward dari pihak aplikasi lebih untuk saya(drivernya)
ini malah sebaliknya, saya sudah MENGEMBALIKAN HP PENUMPANG DEMI MENJAGA NAMA BAIK APLIKASI DAN PERUSAHAAN KALIAN...
tapi tidak reward sedikit pun dari KALIAN/pihak GRAB... ucapan terimakasih saja TIDAK!
saya tidak mengharap kan lebih, walaupun tidak memberikan apa2, ucapan terima kasih saja sudah cukup senang rasa hati ini.
dari kalian? TIDAK ADA sedikit pun.
benar kata driver 2 yg lain, awalnya saya tidak percaya... tpi kenyataan nya sudah saya alami sendiri...
dan untuk ini saya MENYATAKAN MENGUNDURKAN DIRI.
mohon di hapus AKUN saya.
akun: HARRY URANDA
did know the customer destination address
My niece took grabcar plate number WVU152 from arau ETS station, later driver ask her to drop at GIANT hypermarket Kangar because he doesn't know the address located.
How could he become grabcar driver if didnt know the location, if not he can make phonecall to ask the location.
Luckly he drop my niece at hypermarket not in the middle of road.
Lesson learn ask somebody if you didnt know
bad service
My first experience. The driver is not friendly when he ask me to grab the back chair for the back seat as we are tourist never use local van so in the dark night i cannot see what he ask me to do until he is raising his voice infornt of my family..along the road he cursing the other driver infront of children also using horn twicely ambulance van.. as the car infront of him drive slowly..it look like the driver is not highly patient just to get extra side income
ADR-[protected]-2-00, plate car licence BNT3238, mohd hisyam affandi
misrepresentation, fraud deceiving customer
Saturday 19th August I am using my wife's facebook. I am Benjamin a senior citizen of Malaysia. I speak this as a warning to Singapore citizens who visit Johore Bahru. please boycott Grab for some time until their services improve. At 2 pm we booked a Grab car. We have been waiting for 35 minutes and still the driver hasn't arrived. we see driver is 6 minutes away then driver is 12 minutes away. and when the driver cancels my wife's promo codes are cancelled one by one. please judge the situation. is Grab defrauding customers?
rude grab driver
16 aug 2017 time 14:27
Booking id: ios-[protected]-2-197
Grab driver name: zarilanuar bin jamaludin
Car license number: wwf5731
Hi grab, today I met one of your grab driver that is very rude. I was taking back 10 banners from a printing place back to my office, which the banners are enough to fit a normal car's backseat. I kindly asked him if it was ok to wait a few mins for me and the printing shop seller to put all 10 banners in his backseat, the first response was scolding me for putting at his backseat. So I asked again if it was ok, then he was ok with it. After putting them in the backseat, I sat in front, he asked me where i'm heading, I mentioned my office place and he scolded me again saying I should be telling him how to go. I said he has the waze to refer to yet he expected me to show him the way, someone who is not familiar with the path (I recently joined the office). The third time he scolded me again was when almost reaching the office I asked if he could wait a few mins for me to take out all the banners from his backseat. He was scolding me saying 'awak nak saya angkat semua banner awak ke?' without even allowing me to finish my sentences. I could not tolerate anymore and scolded him back. This is the first time I encountered such a rude driver from grab. All these while i'm a grab user and he is the worst. My friends advised me to report him, I just finished work and have time to do so, your app is currently not able to accessed. Please take action on this driver in the screensho below. Initially I only gave 1 star rating and want to ignore, but after listening to my friends' advises I believe it is important that you know and also other future grab passengers will take note that this driver is unfriendly, unpleasant and very rude. Thank you
hello, I have booked the grab car at 6:15pm today 21st Oct 2019, but the driver didn't come to pick me, I dare not cancel as my grabpay credit and rewards point already had been deducted, I keep calling the driver to ask what happen but he didn't take my call. Bad thing is it's raining and and the sky become so dark now, what can i do? 2 old couple stand at the padang brown car park under the rain waited for so long is very suffered and driver should cancel if he cannot come. if he cancel, I can re book another grab car, but he didn't cancel, I cannot book another grab car.
After waited for 1 hr only he cancelled my booking, he should cancel earlier like 30 min or less and not 1 hour, hope you can do something to improve your serivce.
My Name: Goh Lily
Contact: [protected]
Grabcar Fare: RM9
Rewards: RM5
Date: 21st Oct 2019
Time: waiting from 6:15 pm to 7:15 pm
Currect Location: Padang Brown Car park
Destination: Lorong Gangsa
dear support,
the person indicate below picture, try to insult me and he refuses to drop me my location, and I accept it because I can work that distance, but this person suddenly start car and tell me he going to drop me back the train station my origin location, and keep shouting at me, this is the first time happen to me, other drivers are so polite, please take an action to in order to protect your customers
Regards
Amila Shanaka
Attachment(s)
WhatsApp Image 2018-11-05 at 9.59.00 AM.jpeg
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even they not taken appropriate action, the grab driver try to bring me another place lucky I jump out from the car
please report this to higher authorities
I have experienced with reference to below ride.
Some drivers are very rude and does not have a sense of professionalism ever.
I advised driver to stop for 10 seconds after 100 meters as my wife had some issues and she had to step out of the car.
The cab driver abused me and called me a cheater and used unprofessional words. Unfortunately i could not record it. It came to a point where I felt not safe to be in the car and I advised him to drop us on the way and cancel the ride.
As expected he dropped us and went all ahead till the destination which i checked on my phone.
The problem is, the drivers know the gaps and they can manipulate them against us as the organization is blind.
Worst service ever. I miss uber. They never had issues where I felt a rude behavior.
May its time to use the normal teksi service. Atleast they dont over charge and those people know how to do customer service.
Booking Details
Vehicle type:
GrabCar
Issued by driver
MANOHER A/L RAJU
Booking code
ADR-[protected]-5-064
failed to register for grabpay
After i have registered my account, it says that " Sorry, your mobile number has not been registered for Verified by VISA authentication " . But when i check my phone number, it was not a problem . I've changed my phone number again and again, the verification code sent to my phone, i used it and i always change my phone number successfully . But when i keep on trying to register for the grabpay, it always says that my phone number was not verified by the VISA authentication . I hope you can help me to solve this problem as soon as possible . Much obliged .
mismatched payment
To whom it may concern,
RE: Mismatched Fare
The pictures attached below are screenshots of the journey details.
The issue concerned here is during the drop off. The driver's device/app seems to miscalculate and projected RM10.00 as the fare, which is without applying the "JOMGRAB" promo code. But it is clearly presented in the above pictures that the fare should have been RM5.00.
We complied and paid RM10.00 regardless. No picture was taken of the driver's device screen, but he did show us (passengers) that the fare projected on the screen was "RM10".
I hope that you will be able to look into this matter and act accordingly.
Thank you.
a
tambang
Saya ambil grab dari terminal tbs ke hospital kuala lumpur menggunakan tebusan mata grab..layak ditebus sebanyak rm15.tambang sebenar sebelum penebusan mata grab adalah rm18.sepatutnya saya hanya perlu membayar hanya rm3 tapi pemandu meminta bayaran rm15.saya hanya membayar semua rm15 tanpa bantahan kerana kurang sihat dan ada temujanji dengan doktor.jadi ngaapa tebusan mata saya ditolak tetapi tambamg dikenakan berbeza?
grabcar driver is not professional
Date: 22/07/2017
Time : 20:00H
Pick up point : Taman Sri Kepayan
Drop to : Gleneagles Kota Kinabalu
The driver told me that he want to saved my hp number because he wanted to be my friend. Then he asked me if I have Facebook account because he want to see my photos there. I am not interested making new friend with him bcoz i'm married. This is the 1st grab car driver i've met with bad attitude.
The grab car registration no ST7227Y and his name is Mohamad Idris Goh.
The driver personally talked to me to cancel trip on the grabcar application after he reached to pick me up. When i asked why, and he explained to me that if i did not cancel, so the grab car company will deduct some points or top ups from his account.
adr-[protected]-2-010 rude driver - really rude driver who is insulting other people culture and belief
Vehicle type:
Grabshare
Issued by driver
Yong teck hing
Phone number: +[protected]
Today which is 13th july 2017, on 8.45am - 8.55am I booked a grabshare, because all the grab car from taxi to premium there all no grab available, thus I make my options to grabshare, because I have to make my way to klang from puncak jalil, finally when the grabshare arrive I was so glad because finally got cab... But as soon as I called for the grab to come in to my apartment area near the playground, while I was waiting the first word he use is malay language, when I went inside the car... He thought that im a malay, and when I told him I am a chinese he just told me by saying "why do u live here? Is all malay.." I was like is it your problem I living here... After that I was quiet..., later during the journey he started to ask about culture and belief which is a sensitive topic, I did not reply or feedback anything because culture and belief is a sensitive topic, and soon he ask me to join his culture which he believes it and insulting all other cultures, it make me so angry, is it your right to define ppl culture I did not say anything about your culture or belief and the driver keep asking me to join their culture and saying other cultures is useless, if what god he praying is
Giving him a fortune then [censor]ing not work, do u think in the world u sit and sleep in your house without work u would life up till old, is it he get million if he pray this god, my gosh, in the end u still [censor]ing work, ððð I dont care what [censor]ing belief u have stop bad mouthing other people culture and god ðð I would never call anything from grab company, after this experience it make me realize their driver is intrusive and rude
the extremely bad attitude of crazy driver
I booked Pann Ah Fatt (VG 5382) Brown Perodua Bezza just now. When he said he arrives, I cannot find his car, so I give him a call. What happen is he answers my phone with a very very bad attitude and he is extremely no manner. I spoke to him politely, and politely asked him to drives in front of Ossoto KL (the place where I request him to wait), but he didn't arrives too, after I wait for about 10 minutes, I cancel it since I am rush of time to bus station. What I angry is after that he call me to scold me since I cancel his car. What a bad service attitude and this make me really disappointed on Grab car service. I wonder why Grab employ someone like this to become a driver. He totally destroy the quality of Grab car service. Please take appropriate action towards this person. Thank you
where the hell is my driver?
This happened at around 1am. My driver (Ferouk effendy, wsf 5311, toyota corolla) did not appear but yet my app said that i'm "picked-up" by him. I waited for him for more than 40 minutes, text didn't reply; until I started scolding him than only he replied with a simple :"sorry, cancel pls". Oi hello i've waited close to an hour! And what's worst? This stupid app thinks that this lazy [censor] is otw to my destination with me inside his car so I can't even cancel the ride; I can only click on "i've safely arrived at my destination". So what this means is, I paid ferouk for not fetching me! My money? Burn! My time? Burn! My promo code? Burn!
driver with drugs
Last week I book grabcar it was Vios black colour with black tinted. Name of driver is Howard Liew plate number SAA3353A. When go in his car I a heavy ganja smell, I no choice cause heavy rain. I feel headache cos he drive very fast keep overtake car. I saw a bong beside car driver door. When reach a traffic light he ask me got any friend taking drugs cos he say got sell just contact him will give commission. I think he is police cos have a logo police on the windscreen (but after I ask my brother he told me anyone can get the sticker). I shock how come have this kind of grab driver? After I check his background on fb get with his friend he are robbery, cheating money, gangster cheat a lot of student girl give them drug and sex, but his wife donno anything and taking ice anyway of kk. At here I hope grabcar do something on it. Thanks.
my friend lost his phone today 19/5/2017
We went to pgrm menara today to buy some siamese fighting fish foods and baby betta food then after that we called a grab car and we get on the car then my friend sit behind the car and he forgot to took his phone while his taking other thing out of the car then after that he told me that he forgot to took his phone when we reach a Mamak ( Indian restaurant) to drink. We barely remember the driver car plate number if not wrong its WA1916T which is Perodua Axia and the driver is Chinese this is the detail we had and we cant remember his name on the phone but all we do is can wait and hope the phone can be returned to my friend. Thanks
babymyvi
lastnight i book that grabcar for this morning 4.30am to klia2...lastnight grabdriver has confrim with me and promise 4.30am will come my place to pick me up. but when 4.30am this morning i call him never answer my call...and just now 5.00am he just call me say he forget already. my fly on 6.00am this morning...so what i need to do? that is first times i get problum like that by grab car. driver number. [protected]
Im very upset because im always using grabcar the get to work but because of it i always late for work eventhough im get out early and make the booking but the driver always coming late.. The most upset thing is the driver left me hanging while waiting for him over the time expected
Sorry Sir, sorry to hear your bad experience but I don't think Grab have pre-book functions. Use grab app to book on spot, don't take drivers phone number and do pre-book because grab will not be responsible for the act.
I have been cheated by some malay fellow by saying he has car to be rented out and cn drive grab and can do register under him
On the 11 april I got go thou some face book account about rent car can be use to drive grab and register under grab for those who don't have car there was few handover number so I try cal one guy his nom was +[protected] he did massaged me I was asking about car rental to drive grab after the conversation he give one account nom and I did check with one driver he told me this guy was quieted active in grab group and did rental few cars and did always snap pictures and upload in group as well so with the trust I have bank in some money as a deposit rim 200 to this account nom [protected] name under sofa bunt ismail maybank I have the proof after that they guy have been switched off his phone untill two days if he dare cheated means using this grab company name and cheated me and spoiling ur company name let say he can cheated me just like tht hw many people he has been cheated before me
I know that man. He is african scammer always cheating people and cheat many people. Bro dont trust people to rent a car by text go see them face to face next time
persuade customers to cheat grabcar company
The driver personally call me to cancel trip on the grabcar application..
After he reach my house, service was bad as he didn't help to carry out luggage and he was also rude to me when I enter the car..
The moment we got into the car, he told me that he's gonna charge us extra because it's midnight and indirectly threaten us if we don't agree to it..
He was also very racist towards indians
Pls ban this scammer from driving as the community deserves better
His car plate number is BLF 7164 proton persona, he's a early 40's Chinese man..
Please filter your drivers carefully, I will never book a grab car ever again.. thanks to this experience
Difficult to find a driver right now.especially for pick hours.please do some solutions for that..its can effect to customer.
On 24/1/2023, approximately 6.30pm a Grab car vehicle registration no. PNP9717 came out from a left lane in Jln Mount Erskine, Penang and knocked into a vehicle registration no. PAT 51. Both parties agreed to make a police report but till today 31/1/2023 driver of PNP 9717 still has not made a police report.
I want to complaint I cant get my e-receipt for the trip using grabcar on 10 and 11 september 2019 because it didnt send to my email. However I do received my e-receipt via email for the trip using grabcar on 9 and 17 september 2019. Please send me via abbahnote@gmail.com
Suspect purposely delay the ride and wait for cancellation wave fees.
The recent updated app driver profile cannot be seen after press the confirmed button. Previous version can view the driver profile, car number, type and colour. However, the updated new version cannot be seen, I have to take time to identify the driver's car even when it's arrived!
I saw the post on facebook off this why the grap driver can take customer photo when they sleep and post to Facebook? Is it this allow the drive do this ?
sB8672C
Hi im using grab daily for going to work and come back from work... my daily fair will be Rm5.00 cos my house very near to malaysia check point for safety reasons i take grab going back home.. the normal fair is Rm5.00 . Start from last week the fair increases to Rm7.00 .. can i know is the sudden increases prince happen?
I call n text grab driver but he didnt pickup..he just wait there for grab extra charge maybe. I dont know where he want to pickup as im at pusat darah negara. To avoid extra charge or free charges to grab i just cancel the booking.too bad!
This place road already jam
But this car driving too dangerous
Force drive to front side my car
Not lined up
Contact Grabcar Malaysia customer service
Phone number
+60 1 300 80 5858Website
www.grab.com
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Driver cancel my booking without inform me 20mins after bookedOur Commitment
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