GrabCar / GrabTaxi / is fair to charge late fee which he didn't call me when he reach?
I booked grab earlier at 1145hrs and the application shown that it will arrive at 7 mins and It is expected the ETA was 1152hrs, thus I exit the application and went to toilet. The driver call me at 1151hrs and said that he have reached. I got in the car at 1153hrs, he told me that there will be a $3 charge for 3 mins late. He claimed that he texted me in the application at 1148hrs which I don't even know as I exited the application. Why can't he called me at 1148hrs and he called me on 1151hrs instead? Did he did it on purpose to earn more? Is it fair for me to pay the $3?
I demand for answer on this issue.
Name of driver: Mar Weng Tong
Vehicle number no.: SLC 1779 Y
Your loyalty customer,
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