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[Resolved] GoldCar Rental / car rental

1 Tenerife, Spain
Contact information:

Reservation, made for November, 2017 in Tenerife Airport South (TFS) .

I still have around 1000 Euros hold on my credit card, although the
contract was cancelled due to a malfunctioning
car, and all expenses should have been refunded.
No one is answering the emails sent...

Their customer support was very disrespectful, and tried to blame the malfunctioning on me...

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • GoldCar Rental Customer Care's Response, Jan 19, 2018

    Dear customer,

    Thanks for your comment.

    We're trying to improve our services and your opinion is essential to do so.

    On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

    Kind regards.
    Victoria R.
    Goldcar Representative.

Dec 6, 2017

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