GoldCar Rental — Car Hire Alicante Airport - ref [protected]
I had pre booked car hire for 4 days - see ref number. On collection at airport the rep asked me to pay 140 euros. When I asked why he said for full tank cover. However this was only 75 euros. I asked him to amend the payment to reflect this. He stated that we would need to put an excess deposit if 1, 000 euros to keep the car 3rd party only. I agreed to that, entered my PIN number and signed.
Upon checking receipt at our villa next morning ( today) we have been charged the full 140 euros to cover full cover insurance . I am raging at this. We have arranged full cover insurance through a separate insurance company, and we have now paid again. I want the balance of my deposit refunded please. If not I will raise the matter formally through the appropriate channels. Thanks . Brian Davidson
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