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Godrej Refrigerator / Poor cooling and poor customer service

1 India Review updated:

Godrej Customer Service Sucks!!

I have been a very loyal and old customer of Godrej, however to my utter dismay Godrej service is very very poor. About a month back there was some cooling issues in my frig (GF-28,4yr old model). I called up the customer service exec to lodge a complaint (576807) and then had to follow up again and again for almost a week till they sent an engineer on 21/6/07. He then came to diagnose the issue as with the gas and told that it has to be refilled. I paid Rs 1140 (service no 582225) and then the gas was filled on 24/6/07 but the issue persisted . Again I had to go through the tiring process of filing yet another few complaints (582225,593201). The engineer cam again just to tell that the Gas was not filled up properly so again i had to call up and follow with gas filing guy. Each day they would say they ll come and never turn up and give some lame excuse. This whole bloody painful suffering has been going on for almost a month now. I am sick and tired and don't know whom to report the problem, the frig still has cooling issues as earlier but i am left with just harassment and suffering.

I think now there is no difference between any local round-the-corner repair shop and godrej anymore. Feel like throwing away this piece of ### (frig ha!) out of my house.

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  • Mp
      14th of Apr, 2008
    0 Votes

    Yes, i fully agree with your comments.Its so frustrating to see the CUSTOMER SERVICE of these companies because the MAIN thing for them is to " SELL the PRODUCT to a CUSTOMER, thats it.After this, its the customers who has to go through all the PAINS of buying a product"

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